Nicola Holliday
Huntingdon,Cambridgeshire
Summary
Friendly and enthusiastic. Used to operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changes, as well as handling customer issues.
Able to communicate effectively in a clear, concise and convincing manner.
A highly-motivated team-player, passionate, and takes pride in all tasks. Can operate independently or within a team.
Overview
2013
2013
years of professional experience
Work History
Cleaning Supervisor
Easy Clean
Peterborough, Cambridgeshire
- Supervised cleaning teams to maintain high cleanliness standards.
- Trained new staff on proper cleaning techniques and safety protocols.
- Managing stock, and ensuring compliance with Health & Safety (COSHH) regulations.
Coffee shop assistant, Floor assistant
Dunelm Mill
Huntingdon, Cambridgeshire
02.2009 - 11.2012
- Food hygiene level 2 for catering up to date.
- Attended regular training opportunities to maintain up to date knowledge on food and beverage best practices.
- Displayed outstanding product knowledge when handling customer queries.
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Cleaning (daily and weekly tasks)- coffee machine, dishwasher, chillers, store rooms, coffee shop floors, all daily used products.
- Keeping stock check up to date. Rotating as new stock comes in.
- Till work- handling money.
Admin support
Sureterm Business Center
Huntingdon, Cambridgeshire
01.2007 - 01.2009
- Received, sorted and distributed incoming mail.
- Loading customers information onto the database, and making sure it’s all correct and up to date.
Landscape gardener
John Holliday
Sawtry, Cambridgeshire
01.2007 - 01.2009
- Produced immaculate gardens with detailed pruning and weed control.
- Completed paving and brickwork to create exceptional quality finishes.
- Trimmed trees and shrubs to create neat and accessible outdoor spaces.
- Interior and exterior painting.
Centre assistant- Lifeguard
Huntingdon District Council
Sawty, Cambridgeshire
01.2005 - 01.2007
- I passed my First Aid- weekly staff training to make sure this was always up to date.
- Communicated with customers and members to answer inquiries.
- Maintained high level of cleanliness.
- Set up the sports hall and swimming pool ready for the next class.
Education
Football Academy
Huntingdon Regional College
Huntingdon, Cambridgeshire 09.2007
Btec First Diploma in sport
Stamford College
Stamford, Lincolnshire 09.2006
Tesco Extra (fashion department)
GCSEs -
Sawtry Community College
Sawtry, Cambridgeshire Skills
- First Aid
- Food hygiene
- Lifeguard
- Table clearing
- Café operations
- Beverage preparation
- Stock rotating
- Customer service
- Stock control
- Food preparation
- Table service
- Stock replenishment
Timeline
Coffee shop assistant, Floor assistant
Dunelm Mill
02.2009 - 11.2012
Admin support
Sureterm Business Center
01.2007 - 01.2009
Landscape gardener
John Holliday
01.2007 - 01.2009
Centre assistant- Lifeguard
Huntingdon District Council
01.2005 - 01.2007
Cleaning Supervisor
Easy Clean
Football Academy
Huntingdon Regional College
Btec First Diploma in sport
Stamford College
Tesco Extra (fashion department)
GCSEs -
Sawtry Community College