Nicola Heap
Clacton-on-Sea,Essex
Summary
Experienced Company Stage Manager with 5 years in amateur theatre, demonstrating strong task prioritisation and deadline management. Knowledgeable in theatre terminology, maintaining composure under pressure. Delivers superior customer service and effective communication, ensuring health and safety compliance while optimising efficiency. Focused on utilising these skills to drive operational success.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Casual Theatre Technician
Princes Theatre
Clacton-on-Sea, Essex
2025.01 - Current
- Operated follow spots, sound, and lighting equipment while providing stage management support.
- Facilitated backstage organisation for swift scene changes, enhancing production flow.
- Maintained safety standards for cast and crew during rehearsals.
- Liaised between teams to ensure timely communication and coordination during performances.
- Assisted in erecting and dismantling sets post-performance to prepare for upcoming productions.
- Adopted safe working practices when working at heights in the theatre environment.
- Supported large teams across departments
- multiple disciplines as a reliable team member.
- Unlock, Lock up and secure the building
Front of house team member
Princes Theatre
Clacton-on-Sea, Essex
2024.05 - Current
- Welcomed guests upon entry, fostering a friendly atmosphere.
- Delivered friendly, helpful service to enhance guest experience.
- Provided courteous service, contributing to positive customer feedback.
- Coordinated with team members to effectively address guests' needs.
- Maintained customer service standards during busy periods.
- Served guests in fast-paced environments while delivering exceptional care.
- Implemented upselling techniques to maximise sales opportunities.
Customer advisor
Argos
Clacton-on-Sea, Essex
2010.09 - Current
- Provided exceptional customer service to create positive shopping experiences.
- Resolved customer complaints swiftly to maintain customer satisfaction and uphold brand reputation.
- Built rapport with customers to foster loyalty and encourage repeat business.
- Facilitated smooth transactions at check-out counters for efficient service.
- Processed returns and exchanges attentively to reduce customer dissatisfaction.
- Displayed products effectively to assist customers in making informed purchasing decisions.
- Handled high transaction volumes during holiday seasons to ensure seamless service.
Customer sales assistant
Comet
Clacton-on-Sea, Essex
2006.10 - 2010.09
- Promoted additional products to enhance revenue generation.
- Supported team in achieving daily sales targets through collaboration.
- Enhanced customer engagement by providing tailored product knowledge.
- Guided customers in making informed purchasing decisions.
- Resolved customer queries promptly, contributing to a positive shopping experience.
- Processed transactions with cash, credit, and debit methods, issuing receipts for customers.
- Juggled multiple responsibilities while maintaining quality of service.
- Organised tasks effectively in a dynamic retail environment.
- Managed cash drawer operations to support end-of-day reconciliation.
Entertainment host
Bourne Leisure
Hereford, Herefordshire
2002.01 - 2006.09
- Crafted engaging scripts for variety shows, enhancing audience anticipation and enjoyment.
- Collaborated with entertainers to coordinate synchronised performances, enhancing overall show quality and audience engagement.
- Assisted artists in preparing and delivering presentations to engage audiences.
- Facilitated daily activities, including quizzes, bingo, line dancing, and disco events, creating an enjoyable atmosphere for guests.
- Acquired choreography within tight deadlines and performed for guests.
- Led archery activities, prioritising safety and compliance with guidelines to foster a secure environment.
Redcoat
Bourne Leisure
Minehead, Somerset
2000.04 - 2002.12
- Delivered exceptional customer service by actively listening to concerns and resolving inquiries.
- Represented company during meet and greets with a friendly demeanor.
- Assisted with check-in days to ensure smooth operations.
- Executed daily responsibilities with attention to detail and consistency.
- Adapted to new skills swiftly, contributing to overall team productivity.
- Met tight deadlines consistently through effective time management.
- Displayed respect, friendliness, and a willingness to assist wherever required.
- Worked flexible hours, including nights, weekends, and bank holidays.
Education
A-Levels - Performing Arts
The Brit School for performing Arts
Croydon 08/1998 - 07/2000
GCSE
Clacton County High School
Clacton-on-Sea, Essex 09/1993 - 07/1998
Skills
- Theatre terminology
- Health and safety compliance
- Risk assessment
- Deadline management
- Time efficiency
- Ability to prioritize
- Calm under pressure
- Customer service and communication
Affiliations
- All aspects of the theatre, learning new skills
Accomplishments
Former Responsible Collague
Certification
Emergency First Aid at work
DBS
Working at Height
Volunteering
I have currently spent the last 4 yrs training and volunteering at the West Cliff Theatre, Covering Dee as Stage Manager as and when I am able to.
I have also spent the last 5 yrs CMTS Company Stage Manager communicating between all departments and the theatre itself.
Timeline
Casual Theatre Technician
Princes Theatre
2025.01 - Current
Front of house team member
Princes Theatre
2024.05 - Current
Customer advisor
Argos
2010.09 - Current
Customer sales assistant
Comet
2006.10 - 2010.09
Entertainment host
Bourne Leisure
2002.01 - 2006.09
Redcoat
Bourne Leisure
2000.04 - 2002.12
A-Levels - Performing Arts
The Brit School for performing Arts
08/1998 - 07/2000
GCSE
Clacton County High School
09/1993 - 07/1998