Nicola Harrison

Managed full client treatment lists, with attention to every client, time, and task management. Delivering customers with exceptional first-class spa experience.

• Increased customer experience and retail sales through strong personalised aftercare.
• Developed loyal client base of repeat customers through outstanding levels of treatment, results and after care service with recommendations.
• Maintained accurate client consultations and treatment records, monitoring client progress and adjusting treatment methods to achieve the desired results.
• Ensured memorable client experiences by delivering a professional warm welcome, and a sound introduction. Also delivered thorough treatment process and outstanding post-treatment communication and care process.
• Consistently exceeded customer expectations by providing individualized ideas for wellness maintenance, such as stretches, stress relief, and lifestyle approach with a sound holistic encouraging coaching manner.
• Offered excellent customer care through exceptional interpersonal skills, attentive listening and attention to detail throughout holistic treatments & advice.
• Listened actively to patients to understand pain points and provide solutions.
• Discussed medical conditions and physical well-being with clients to deliver appropriate therapy treatments and courses.
• Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care on every level with both qualitative and quantitative results.

• In addition to clinical practice provided holistic well-being services including Bespoke Holistic Treatments and Remedial. Additionally, performed individual coaching, and therapy.
• Hosted group workshops, and retreats. within private, and corporate sectors, on one-tone and group basis including during conferences, and events.
• Increased physical support to patients and their family members with excellent tailored functional rehabilitation massage therapy, techniques, and wellness coaching to enhance their well-being.
• Collaborated with other health care workers to deliver continuing and comprehensive health care.
• Offered comprehensive after-care advice, recommending [Type] products and treatments to aid improvement of [Type] conditions.
• Monitored patient wellness and advocated for needs to verify proper treatments.
• Performed deep tissue massages for relief from chronic muscle tension.

• In addition applied positive customer service approach to increase satisfaction levels.
• Wrote assessments and collaborative reports outlining client biomechanics health, injury/treatment focus, progress, and results.
• Accomplished Bodywork & Rehabilitation Therapist with years of experience both -qualified holistic practitioner and well experienced.
• Tutored by lead Chiropractor at House Clinics. Improving outstanding customer care through excellent communication, targeted collaborative assessments, treatment plans, courses, and reviews.
• Collaborating closely with various healthcare professionals.

• Managed pre-operative assessment clinic ensuring proper functioning and effective patient management
• Reviewed and Analysis of nature of patient's health, risk, and support to support Triage.
• Service Improvement with Integrative Care, Swift sound assessments & Triage work with both OT/PT Support Technician approaches.
• Collaboratively delivered and developed physiotherapy treatment plans, reviewed and graded patient's fitness & support for surgery based on health, social and psychological elements
• Collaborated and worked closely with Senior Physiotherapists and broad multi-disciplinary team to ensure robust assessment and discharge process was in place, including assisting patients with therapeutic exercises
• Collaborated with Senior Therapists to provide mobility education, aids, and encouragement through to discharge, in addition to analyzing and interpreting complex therapy data and test reports
• Applied Massage therapy of mobilization and manipulation to assist patients experiencing pain and stiffness to gain mobility, and ensured that all mobility aids equipment were fit for purpose

• Provided 1-1 educational, personal, and conduct support in classroom environments that contributed positively to students' holistic well-being performance, improvement, and success.
• Performed a variety of tasks involving multi-departmental work including Sports and Health & Social Care.
• Demonstrated proficiency in empowering students' motivation, self-identity, and skill sets, enabling independence, promoting inclusion, and assisting students to attain their target grades and overall growth goals.
• Led both 1-1 personalised and group activity programmes to support independence, connection, collaboration and encourage community inclusion.
• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.

• Agency established that provided opportunity to acquire experience with variety of people with all types of disabilities and challenges by providing assistance for their well-being and healthcare
• Managed large mental health wards including dementia ward, patient care dealing with emergency and end-of-life care
• Gained extensive and core experience in supporting people with learning disabilities, challenging behavior, and secondary mental health problems.
• Personal care, medication, treatment, and spiritual support
• Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.