Nicola Hanslip
Lyndhurst,Hampshire
Summary
Hard working, self motivated and reliable Housekeeping Cleaner bringing over 15 years of experience with a proven record of providing spotlessly clean accommodation in a timely fashion.
Overview
36
36
years of professional experience
Work history
Holiday Cottage Manager/Housekeeper
Mill Lane Farm
Lyndhurst, Hampshire
01.2010 - 12.2025
- Upheld highest cleanliness standards in holiday accommodation.
- Stripped beds and remade with fresh linens.
- Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
- Managed inventory of cleaning supplies effectively to avoid running out unexpectedly.
- Demonstrated respect for client privacy while carrying out housekeeping responsibilities efficiently.
- Delivered excellent customer service for repeat business from satisfied guests.
- Ensured client satisfaction by providing high-quality cleaning services at all times.
Branch Manager
Nationwide Building Society
Ringwood, Hampshire
01.1999 - 10.2003
- Conducted regular performance reviews for continuous employee development.
- Provided excellent customer service, securing client loyalty.
- Liaised with clients, resulting in strong relationships and repeat business.
- Ensured compliance with company policies, maintaining ethical standards.
- Managed daily operations to ensure smooth running of the branch.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Implemented new training programmes for improved staff performance.
- Led team meetings to foster communication and collaboration.
- Reviewed and analysed sales data to identify growth opportunities.
- Ensured branch met all regulatory requirements for safe operation.
- Fostered a positive work environment, improving overall team morale.
Customer service representative
Lloyds Bank
Southampton, Hampshire
07.1989 - 02.1999
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Contributed towards achieving branch targets whilst ensuring adherence to service standards.
- Assisted customers in making informed decisions by providing detailed product information.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
Bachelor of Business Administration - Business Studies
Solent University
Southampton 09.1994 - 6 1997
Higher National Diploma - Business Studies
Southampton college
Hampshire 09.1992 - 6 1994
GCSEs -
Wyvern School
Fair Oak, HampshireSkills
- Hospitality standards knowledge
- Customer Service
- Customer service excellence
- Housekeeping
- Complaint management
- Reservation management
- Time-management
- Self-motivation
- Proactive attitude
- Integrity and honesty
- Impeccable standards of cleanliness
Timeline
Holiday Cottage Manager/Housekeeper
Mill Lane Farm
01.2010 - 12.2025
Branch Manager
Nationwide Building Society
01.1999 - 10.2003
Bachelor of Business Administration - Business Studies
Solent University
09.1994 - 6 1997
Higher National Diploma - Business Studies
Southampton college
09.1992 - 6 1994
Customer service representative
Lloyds Bank
07.1989 - 02.1999
GCSEs -
Wyvern School