Nicola HAMPTON
LARKHALL,South Lanarkshire
Summary
Welcoming, personable individual with over 17 years of experience in aviation. Excellent record of customer service skills. Effectively handles all types of situations and remains calm under pressure.
Overview
25
25
years of professional experience
Work history
Customer Relations Assistant
Loganair
Glasgow, Glasgow City
04.2025 - Current
- Offer friendly, efficient customer service and handled challenging situations with ease.
- Increase customer satisfaction by resolving issues.
Boogie Beat Music & Movement Franchisee
Self-Employed
South Lanarkshire
02.2016 - 02.2025
- Visited schools & nurseries, communicated with staff from the booking stage through to the delivery of the session.
- Risk assessed venues.
- Delivered sessions to main stream and ASN children.
- Undertook all relevant training to keep knowledge up to date.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Identified opportunities to drive business growth and expansion.
- Completed all required paperwork for franchisor in a timely manner.
Cabin Crew
British Airways
London Heathrow
02.2001 - 04.2016
- Experience working on A320, A321, B737, B757, B767, B777, B747
- Managed the galley, preparing and serving food and beverages consistently in compliance with airline health and safety standards.
- Administered first aid to passengers experiencing medical difficulties.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and flight crew.
- Maintained high levels of customer service.
Education
Scottish Qualifications Certificate - Higher History, English, French & Office Information Studies
Strathaven Academy
South LanarkshireBachelor of Arts - Tourism Management
Glasgow Caledonian University
Glasgow06-2000
Skills
- Customer service
- Interpersonal communications
- Decision-making
- Time management
- Quick thinking
Timeline
Customer Relations Assistant
Loganair
04.2025 - Current
Boogie Beat Music & Movement Franchisee
Self-Employed
02.2016 - 02.2025
Cabin Crew
British Airways
02.2001 - 04.2016
Scottish Qualifications Certificate - Higher History, English, French & Office Information Studies
Strathaven Academy
Bachelor of Arts - Tourism Management
Glasgow Caledonian University