Overview
Work history
Education
Timeline
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Nicola Greaves

Seaview,Isle of Wight

Overview

34
34
years of professional experience

Work history

Optical Dispensing Assistant

Eyeland Optical
Newport, Isle of Wight
01.2007 - Current
  • Advised customers on spectacle and sunglass choices based on prescription, style and budget to encourage repeat business and guarantee satisfaction.
  • Liaised with [Number]+ new and existing customers to book vision tests and answer queries.
  • Welcomed customers into store, qualifying [Type] needs to provide accurate advice and secure bookings as needed.
  • Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
  • Maintained inventory control through regular stocktake inspections, ordering [Type] and [Type] to ensure adequate supply levels.
  • Performed frame repairs and adjustments for customer comfortability to guarantee [Result].

Administrative Assistant/Bookeeper

A.E.J Greaves Home improvements
Watford, Herts
04.1989 - 09.2006
  • Maintained office files in both electronic and hard copies.
  • Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
  • Accurately tracked tax, invoicing and budget information using QuickBooks.
  • Assembled and mailed informational packets, reports and publications.
  • Welcomed guests and clients in upbeat and friendly manner.
  • Managed incoming and outgoing calls for busy office.
  • Maintained reception area in orderly manner to provide visitors with positive first impression of company.
  • Improved current filing system by moving to cloud-based storage solution.
  • Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Assisted with invoicing and payroll to help facilitate efficient workflow.
  • Improved office efficiency by managing client correspondence, record tracking and data communications.
  • Increased customer satisfaction by greeting visitors promptly and professionally.
  • Answered inquiries concerning standardised policies, procedures and regulations.
  • Received and screened high-volume internal and external communications, including calls, email and mail.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Managed office inventory to ensure timely ordering and replenishment of low-level stock.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Standardised department filing system to increase efficiency.
  • Processed contracts, expense reports and invoices.
  • Managed clerical needs of employees, including administrative support, file management and stationery supplies.

Education

GCSEs -

Manor School
Middlesex

Timeline

Optical Dispensing Assistant

Eyeland Optical
01.2007 - Current

Administrative Assistant/Bookeeper

A.E.J Greaves Home improvements
04.1989 - 09.2006

GCSEs -

Manor School

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Nicola Greaves