Nicola Graham
Radcliffe,Greater Manchester
Summary
A highly organised professional with exceptional communication and organisational skills, proficient in setting strategic goals and effective decision making. Demonstrates expertise in order processing, schedule management, and task prioritisation, ensuring customer satisfaction through self-discipline and initiative taking. Adept at telephone etiquette, effective listening, and data entry proficiency, aiming to leverage these competencies to drive operational excellence and achieve career growth.
Overview
36
36
years of professional experience
1992
1992
years of post-secondary education
Work history
Exam invigilator
Elton High School
Walshaw, Manchester
04.2023 - Current
- Enhanced test security by ensuring strict adherence to exam rules and regulations.
- Cooperated with other invigilators as part of team to maintain vigilance throughout entire exam room,.
- Upheld examination standards through detailed scrutiny of examination halls prior to commencement of tests.
- Assisted in exam set up, creating organised and conducive environment for candidates.
- Managed time effectively to ensure prompt start and end of examinations.
- Contributed to smooth running of exams by distributing necessary materials to candidates promptly.
- Provided calm environment for candidates through effective invigilation duties.
- Collected completed scripts after each examination, maintaining orderliness and preventing loss of papers.
- Facilitated clear communication with students, leading to fewer disruptions during exams.
- Facilitated special provisions for differently-abled examinees, promoting inclusivity throughout examination process.
- Prepared desks with correct exam papers and accompanying tools.
- Upheld strict exam conditions in line with up-to-date regulations.
- Seated candidates in line with seating plan.
- Promoted correct exam conduct, verifying student adherence to school regulations at all times.
- Explained exam conditions and procedures before entering exam area.
Private secretary
Self Employed
Radcliffe, Borough of Bury
01.2021 - 04.2025
- Maintained a professional demeanour whilst dealing with high-pressure situations, fostered a calm working environment.
- Ensured accuracy in work by proofreading and editing correspondences and reports.
- Handled confidential documents, increased security of sensitive information.
- Delivered high-quality customer service with efficient handling of queries and complaints.
- Facilitated clear communication between patients and healthcare providers.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Promoted positive patient experience through professional telephone etiquette.
- Co-ordinated health insurance claims for timely reimbursements.
Health and lifestyle coach
Self Employed
Radcliffe, Borough of Bury
11.2016 - 07.2021
- Monitored client progress, making necessary adjustments to their action plans.
- Conducted informative workshops to educate clients on nutritional choices.
- Alleviated stress levels through mindfulness techniques and relaxation exercises.
- Designed holistic programmes incorporating mental, emotional, and physical aspects of wellbeing.
- Encouraged healthier habits, improving overall well-being of clients.
- Coordinated wellness events to promote a balanced lifestyle amongst community members.
- Facilitated healthy lifestyle changes by developing personalised wellness plans.
- Created engaging health content for social media platforms to inspire healthier living habits.
- Assessed client needs for successful health and fitness management.
- Advised on weight management strategies, leading to improved self-esteem among clientele.
- Managed regular follow-ups, ensuring sustained commitment to wellness goals.
- Scheduled consultations for potential clients interested in adopting healthier lifestyles.
- Achieved client satisfaction with empathetic and professional counselling sessions.
- Devised new programmes and monitored client progress.
Billing manager
TNT Ltd
Ramsbottom, Borough of Bury
03.1997 - 11.2015
- Collaborated with other departments for smooth functioning of the billing department.
- Handled escalated customer queries, resulting in improved customer relationships.
- Reduced errors in invoices by meticulous attention to detail.
- Provided training to new employees in the use of billing software.
- Resolved complex billing issues, improving overall service quality.
- Oversaw invoice processing and ensured correct charging practices were implemented.
- Monitored daily operations of the billing department effectively.
- Assisted credit teams with re-invoicing and raising credit notes.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Improved office efficiency by streamlining administrative procedures.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Coordinated team meetings for effective communication and project alignment.
- Prepared detailed reports for senior management's strategic planning.
- Liaised with IT department to rectify technical issues promptly.
- Organised staff holiday schedules without disrupting workflow continuity.
- Resolved employee conflicts with tactful mediation strategies.
- Worked to facilitate positive, productive working environments through reliable administrative support.
Sales Ledger Clerk
Birthdays Ltd
Bury, Borough of Bury
06.1989 - 07.1997
- Maintained accurate records of all sales transactions, enhancing transparency.
- Managed customer accounts for improved relationships.
- Streamlined financial processes for increased efficiency.
- Ensured prompt payment of invoices to enhance cash flow.
- Coordinated with sales team to resolve invoice disputes promptly.
- Reconciled accounts to maintain financial integrity.
- Enhanced company reputation by handling client queries effectively.
- Processed financial transactions, ensuring accuracy and timeliness.
- Prioritised tasks effectively whilst working under pressure.
- Reduced payment delays with proactive follow-up on outstanding invoices.
- Collaborated cross-functionally for efficient resolution of discrepancies.
- Addressed client concerns professionally, fostering trust and loyalty.
Education
A-Levels - English Literature
Oxbridge
Oxford, Oxfordshire 10.2022 - 06.2023
Certificate of Higher Education - Health and Wellness
Institute Of Integrative Nutrition
01.2015 - 06.2016
Certificate of Higher Education - Interior Design
Bury College
Bury 10.2004 - 06.2005
GCSEs - Various
Derby High School
BurySkills
- Setting strategic goals
- Organizational skills
- Order processing
- Schedule management
- Effective decision making
- Task prioritisation
- Telephone etiquette
- Exceptional communication
- Customer satisfaction
- Self-discipline
- Effective listening
- Initiative taking
- Data entry proficiency
Affiliations
- Gardening
- Reading
Timeline
Exam invigilator
Elton High School
04.2023 - Current
A-Levels - English Literature
Oxbridge
10.2022 - 06.2023
Private secretary
Self Employed
01.2021 - 04.2025
Health and lifestyle coach
Self Employed
11.2016 - 07.2021
Certificate of Higher Education - Health and Wellness
Institute Of Integrative Nutrition
01.2015 - 06.2016
Certificate of Higher Education - Interior Design
Bury College
10.2004 - 06.2005
Billing manager
TNT Ltd
03.1997 - 11.2015
Sales Ledger Clerk
Birthdays Ltd
06.1989 - 07.1997
GCSEs - Various
Derby High School
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