Nicola Goodwin
Berry Hill,Gloucestershire
Summary
Senior nurse with extensive operational experience in NHS provider organisations, specialising in quality and safety governance. Demonstrated success in leading service transformation initiatives, optimizing demand and capacity planning, and redesigning patient pathways. Strong expertise in NHS operational standards, workforce planning, and multidisciplinary team leadership. High data literacy facilitates translation of insights into actionable improvements, supported by exceptional communication and stakeholder engagement skills.
Overview
21
21
years of professional experience
Work history
Clinical lead - Complex Care at Home
Gloucestershire Health & Care NHS Foundation Trust
02.2024 - Current
- Collaboration with both clinical and non-clinical teams to improve proactive personalised services for people with long-term conditions and frailty, optimising care pathways, to deliver sustainable change.
- Using population health management data-driven approach to identify opportunities that enhance efficiency and effectiveness in operational delivery, while ensuring accountability for meeting contractual standards and addressing needs of patients and carers.
- Supportive workforce development through strategic planning and role redesign, fostering both efficiency and job satisfaction. Work with teams to identify opportunities to improve wellbeing and engagement.
- Work closely with commissioners with high level of autonomy, taking accountability for change initiatives that demonstrate measurable impact on quality, efficiency, and patient outcomes. Establish and maintain robust systems and processes to deliver high-quality care, using evidence and insight to inform service improvements. Monitor and evaluate performance and governance metrics to track progress and ensure continuous improvement.
Clinical Lead - Post Covid Syndrome Service
Gloucestershire Health & Care NHS Foundation Trust
05.2022 - 04.2025
- Led multidisciplinary team to provide assurance on operational standards for NHS England and ICB. Combined day-to-day delivery with strategic oversight to build high-performing service recognised for excellence. Partnered with HealthWatch to co-produce service evaluation, identifying opportunities for service improvement and implementing PDSA approach. Conducted demand and capacity analysis to optimise resources and patient flow, achieving KPI targets and receiving commendation from NHS England at regional level.
- Developed business cases and improvement plans to drive service transformation, collaborating with regional service leads to align pathways and enhance patient outcomes.
Patient Safety & Experience Manager
Wye Valley NHS Trust
04.2021 - 09.2021
- Collaborated with both Executive and Non-Executive teams to ensure contractual standards for quality and safety were met across acute and community NHS services.
- Acting as overall lead for serious incidents and complaints, with responsibility for handling sensitive information and conducting difficult conversations with patients and families in line with Duty of Candour requirements.
- Identifying systemic issues by triangulating data from complaints, incidents, and claims to drive alignment of processes and organizational learning.
- Supporting regulatory compliance by overseeing peer review visits and providing evidence for CQC inspections.
- Producing reports and presenting findings to Board sub-committees.
Clinical Services Manager
Wye Valley NHS Trsut
04.2020 - 04.2021
- Collaborated with NHS, Local Authority, Military, and Public Health to establish efficient COVID testing service. Recruited and trained a skilled team to uphold best practice across operations. Oversaw operational management of outpatient department, focusing on service quality and safety. Engaged with multiple specialties to negotiate innovative delivery models.
Patient Safety & Risk Manager
Wye Valley NHS Trust
10.2018 - 04.2020
- Identified risks across acute and community provider through quality governance frameworks. Updated Trust risk register and reported findings to risk committee, ensuring alignment with Board Assurance Framework. Developed and implemented SBAR serious incident investigation template to enhance reporting efficiency.
- Collaborated with non-executive directors in conducting quality and safety visits to identify risks and engage with staff.
Patient Safety Manager
Herefordshire Clinical Commissioning Group
01.2016 - 10.2018
- Reviewed serious incident investigations to identify learning opportunities and integrate actions into practice. Interacted with commissioned services to ensure alignment with local and national strategies. Executed supportive quality and safety visits across physical and mental health Trusts and nursing homes.
- Coordinated with safeguarding teams to align patient safety issues effectively.
- Authored reports for NHS England Quality Standards Group, ensuring compliance with quality assurance protocols.
Patient Safety & Experience Manager
Gloucestershire Care Services
08.2014 - 01.2016
- Ensured compliance with Duty of Candour through leadership in patient safety initiatives.
- Oversaw DATIX system reconfiguration, enhancing incident reporting standards.
- Designed an education programme to facilitate effective identification of patient safety concerns across Trust.
- Directed patient experience team to ensure thorough investigations of complaints and dissemination of learning.
- Worked closely with claims department, synchronising investigation protocols effectively.
- Contributed to mortality review group for comprehensive investigations into fatal incidents.
Palliative Care Clinical Nurse Specialist
Gloucestershire Hospitals NHS Foundation Trust
11.2013 - 08.2014
- Community palliative care nurse working within the county and supporting hospital teams towards end of fixed term maternity cover contract.
- Multidisciplinary working with GPs and hospice providers.
End of Life Care Facilitator
Colchester Hospitals NHS Trust
05.2010 - 11.2013
- Developed role to identify and implement improvements in end-of-life care across acute settings.
- Accountable for national audit and subsequent action plans. Collaborated to create new documentation and processes for enhanced service delivery.
- Chaired End of Life Care committee, co-producing service changes with users.
- Contributed to development of system-wide community solution for 24/7 staff, patient and carer support. P
- Participated as key member in mortality review process to identify improvements across Trust.
- Secured funding and implemented GSF acute hospital pilot, enhancing staff engagement and education.
- Achieved CQUIN targets for Liverpool Care Pathway while providing media responses about its use.
Palliative Care Nurse Specialist
Ipswich hospital NHS Trust
09.2004 - 05.2010
- Clinical Nurse Specialist working in acute and community settings at senior level, working autonomously to manage own caseload as part of multi-disciplinary team.
- Clinical leadership for audit and pathway design, delivery of education programmes and development of local symptom control guidelines.
Education
Master of Science Healthcare Policy & Management -
University of Birmingham
Complexities of Caring for the Older Person -
University of West England
Foundation in Healthcare Incident Investigation -
Cranfield University
Quality Service Improvement & Redesign -
Wye Valley NHS Trust
Advanced Communication Skills Training -
NCAT
Professional Graduate Certificate in Education -
University of East Anglia
Bachelor of Science Palliative Care -
Anglia Ruskin University
Diploma of Credit Specialist Palliative Care -
Anglia Ruskin University
Diploma of Higher Education -
Anglia Ruskin University
Skills
Effective communication and engagement
Ability to drive change
Problem-solving approach
Governance knowledge
Experience in NHS operations
Advocacy for personalised care
Timeline
Clinical lead - Complex Care at Home
Gloucestershire Health & Care NHS Foundation Trust
02.2024 - Current
Clinical Lead - Post Covid Syndrome Service
Gloucestershire Health & Care NHS Foundation Trust
05.2022 - 04.2025
Patient Safety & Experience Manager
Wye Valley NHS Trust
04.2021 - 09.2021
Clinical Services Manager
Wye Valley NHS Trsut
04.2020 - 04.2021
Patient Safety & Risk Manager
Wye Valley NHS Trust
10.2018 - 04.2020
Patient Safety Manager
Herefordshire Clinical Commissioning Group
01.2016 - 10.2018
Patient Safety & Experience Manager
Gloucestershire Care Services
08.2014 - 01.2016
Palliative Care Clinical Nurse Specialist
Gloucestershire Hospitals NHS Foundation Trust
11.2013 - 08.2014
End of Life Care Facilitator
Colchester Hospitals NHS Trust
05.2010 - 11.2013
Palliative Care Nurse Specialist
Ipswich hospital NHS Trust
09.2004 - 05.2010
Master of Science Healthcare Policy & Management -
University of Birmingham
Complexities of Caring for the Older Person -
University of West England
Foundation in Healthcare Incident Investigation -
Cranfield University
Quality Service Improvement & Redesign -
Wye Valley NHS Trust
Advanced Communication Skills Training -
NCAT
Professional Graduate Certificate in Education -
University of East Anglia
Bachelor of Science Palliative Care -
Anglia Ruskin University
Diploma of Credit Specialist Palliative Care -
Anglia Ruskin University
Diploma of Higher Education -
Anglia Ruskin University
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