NICOLA GIORGINI
Gillingham,Kent
Summary
Personal Statement-I am a dedicated, loyal and friendly individual who has the ambition to succeed in any given environment. I am willing and eager to learn and enjoy a challenge, whatever the situation. I have extensive knowledge in the Health and Leisure / Hospitality industry and believe I am an asset to any employer within this area. I work well independently or within a team. I have effective organisational skills, am a good communicator and a good listener. I am able to follow direction, gather information effectively whilst being motivated, professional, sympathetic and culturally aware.
Overview
30
30
years of professional experience
Work history
Events Coordinator
Roko Health Club
10.2016 - Current
- I took on the role of, , this includes dealing with members and non-members to arrange parties and events
- I have planned many events such as wedding receptions, birthday parties, engagement parties, awards evenings and charity quiz events
- In this role I liaise with other professionals including Dj's, caterers, photographers, doormen to make sure the evening runs smoothly
- I also dress and decorate the venue to suit to the clients requirements and am in charge with staffing the event and ordering the alcohol
- I am also available on the evening to make sure everything goes to plan and the client's needs are met
- In 2017 there was a total of 35 parties / events at Roko ,in 2016 we only held one or two a year, I believe this is because I was able to concentrate and dedicate my time fully to the role.
Administration and Duty Manager
Roko Health Club
09.2008 - Current
- Greeting members as they come to the club at reception, booking exercise classes either in person or over the phone
- Liaising with the Sales Team, Personal Trainers and Beauty Therapists
- Dealing with payments and processing through the till using MRM, the in - house computer system as the Membership Administration Manager
- Primarily dealing with members who have given their notice to cancel their membership
- This involves acting upon the cancellations, adding to a spreadsheet, dealing with the direct debits so no further payments are collected and keeping in contact with the member throughout the notice period either by telephone, email or in person
- My role as a duty manager involves the club to open or close the club, regular pool checks and tests, to be available within every department should they need assistance
- Cashing up and balancing all tills at the end of the shift or at the end of the day.
Foster Carer
Manger
09.2006 - 10.2013
- By the Bridge Fostering Sittingbourne Kent. As a Foster Carer I gained extensive skills, knowledge and expertise to enable me to support and care for numerous children, who had specific needs and whose welfare was paramount
- To make decisions on behalf of the child, To provide a loving safe family home for the child to develop and not feel like the “looked after child “
- Liaising with agency, local authorities, social workers and other professionals involved with the child
- Placements included, asylum seekers, parent and baby, teenagers, toddler's infants, pre adoption work and autistic children
Travel Agent
Thomas Cook
06.1997 - 09.2008
- My role included selling holidays and running the foreign exchange bureau, hitting daily and weekly sales targets as a branch and individually. Report to the branch manager and area manager, holding daily sales meetings with staff members, helping them to identify areas in which they required more training and drive sales through the travel consultants. To deal with the public when a customer service issue arose
Travel consultant
Lunn Polly
10.1993 - 06.1997
- Meeting and greeting customers, identifying their requirements and finding the right holiday, selling travel insurance and travel ancillaries
- Hitting an individual sales target, answering the phones, dealing with tour operators using the in-house computer system working as a team.
Education
NVQ Level 2 - Family and Community Care
Canterbury Technology College
Kent 09/1986 -
Robert Napier School
Kent 09/1979 -
Skills
- Organised and reliable
- Document control
- Professional and smart presentation
- Conflict resolution
- Email management
- Telephone skills
- Active listening
- Corporate event coordination
- Open and clear communicator
Interests
Fitness and exercise, cooking, languages, travel and reading.
Achievements
Obtaining The Certificate Of Therapeutic Fostering
Completing the CWDC workbook
Skills to Foster Training
Timeline
Events Coordinator
Roko Health Club
10.2016 - Current
Administration and Duty Manager
Roko Health Club
09.2008 - Current
Foster Carer
Manger
09.2006 - 10.2013
Travel Agent
Thomas Cook
06.1997 - 09.2008
Travel consultant
Lunn Polly
10.1993 - 06.1997
NVQ Level 2 - Family and Community Care
Canterbury Technology College
09/1986 -
Robert Napier School
09/1979 -