Nicola Fox Lawson

Sales and business performance

• Maintaining and driving sales targets and ensuring the best possible performance from my team. Clear and focused sales approach including yearly plan of events and strategy to help achieve goals.
• Provide exceptional service, cultivating client relationships and ensuring business retention.
• Weekly and monthly business analysis using KPI's to monitor business performance.
• A strong understanding of the Edinburgh and Scottish Luxury sector.
• Optimised store operations to ensure maximum profitability.

Building Client Relationships

• Implemented effective clienteling strategies to increase brand loyalty
• Cultivated strategic partnerships with local businesses such as hotels and restaurants in order to provide a tailored exceptional experience.
• Hosted and managed a number of events in store with high profile Scottish business owners.
• Fostered relationships with LVMH brand partners to benefit client experiences such as private tastings and talks.
• Nurtured top VIC's and HNWI clients through events outside Scotland.

Leadership and Team Management

• Demonstrated strong leadership skills by motivating and developing the team through growth.
• Led and mentored team, empowering individual career development as well as team achievements.

• Managed and motivated the Team to drive business, whilst acting as a supporting role for the Store Manager.
• Building sustainable loyal client relationships and ensuring the team understand and follow strategy to achieve objectives
• Ensuring the highest level of client experience is delivered to all clients.
• Build Team knowledge and enhance skills through mentoring and coaching, whilst working development plans.
• Managed an out of store event over one month that include working with external partners and training the team to deliver results.

Throughout the years I was involved with several missions which led me to step in as acting Training Manager for 18 months, rolling out new store opening teams over Europe and training in the US on new system procedures.

• Increased customer loyalty with excellent service and assistance.
• Oversaw daily operations, ensuring smooth running of the retail floor.
• Worked towards meeting KPI's and objectives.