Nicola Eales
Cowbridge
Summary
I am a confident, enthusiastic and ambitious Sales & Operations Manager, with excellent, proven group leadership, teamwork and communication skills. I have a conscientious and motivated attitude and a well-established customer service experience
Overview
22
22
years of professional experience
Work history
Sales, Event & Weddings Manager
Cwrt Bleddyn Hotel
10.2018 - 03.2025
- My key responsibilities are as follows;
- Meeting Customers to discuss their requirements, produce quotations and timeline their event
- Develop packages to suit the customer's needs and create a unique experience
- Responsible for generating sales of events, as well as achieving targets
- Send out the relevant paperwork & confirm event bookings
- Conduct interviews and allocate staff training when necessary
- Make sure each event is appropriately staffed
- Conduct weekly managerial meetings to discuss forth coming events
- Answer all telephone calls, letters and emails promptly and courteously
- Ensure all payments for wedding are received and chased up
- Liaise with the event team to ensure all event details are handed over for them to deliver and meet customer expectations
- Room Reservations and Central systems
- General hotel administration and office management
- Developing our Social media platforms
- Hotel reception duties
- Carrying out show rounds and sales visits, wedding expos, etc
- Production of sales results
- Developing packages
- I have fulfilled many roles at the hotel including running the reception desk, restaurant, bar, accounts &room allocations,
- As part of the Management Team, I ensure the smooth running of hotel, coordinating the staff, completion of tasks and the overall operations level of the hotel
Wedding Co-ordinator
Clever chefs
04.2018 - 10.2018
- Company Overview: I worked for an award winning catering company, with bases in Cardiff and Bristol catering for high profile events, weddings and local hospitality
- My role was very complex, we worked in a small team, working together to cover all areas of the company from managing new wedding enquiries, dealing with over 200 wedding bookings, planning and scheduling appointments, staffing events, ordering stock and making sure the business runs smoothly
- All the events and enquiries were put on to a catering system for our chefs and operation managers to read prior to events
- Therefore it was my responsibility to make sure all vital information was present and correct to help the team deliver the perfect event
- This role allowed me to show that I am organised, creative, and enthusiastic and dedicated in making the perfect day for customers
- All tasks were essentially time factored and required detailed planning with prioritisation of resources
- I'm hands on and lead from example, capable of running a busy working environment and have a real passion to lead and drive my career
- I worked for an award winning catering company, with bases in Cardiff and Bristol catering for high profile events, weddings and local hospitality
Wedding & Events Coordinator
Llechwen Hall Hotel
02.2008 - 04.2018
Team Leader
Clarks
02.2003 - 02.2008
Bar Supervisor
Walkabout
10.2005 - 04.2006
Food & Beverage Supervisor
Celtic Manor Resort
03.2005 - 09.2005
Education
BA (HONS) - Tourism Management
Swansea Institute of Higher Education
01.2003 - 1 2006
'A level' - Travel & Tourism (C), Advanced Business Studies (C)
Barry Sixth Form
01.2001 - 1 2003
GCSE - English Literature (C), English Language (C), History (C), Mathematics (D), Double Science (D, D), Information Technology (D), Dance (D)
Bryn Hafren Comprehensive School
01.1995 - 1 2000
Skills
- Customer Service
- Leadership skills
- Microsoft Office Suite
- Invoicing
- Customer relationship building
- Outstanding customer service
- Department management
- Time-management
- First Aid certification
- Strong IT
- General office administration
- Health and Safety Compliance
- Contract negotiation and administration
- Customer relationship management
Additional Information
Full, clean driving license, Computer literate, Personal License, First Aid Qualified
Custom
Date of birth: 02/12/84
Custom
- Ramish Gor, Hotel Owner, Llechwen Hall Hotel, Llanfabon, Nr Pontypridd, CF37 4HP, 01443742050, enquiries@llechwenhall.co.uk
- Alyssa Freeman, Marketing Manager of Llechwen, 07943 887875 alyssa_fern@hotmail.com
- Rafal Kwinta, General Manager, Cwrt Bleddyn Hotel & Spa, Llangybi, Nr Usk, NP15 1PG, 01633 450521, generalmanger@cwrtbleddyn.co.uk
Timeline
Sales, Event & Weddings Manager
Cwrt Bleddyn Hotel
10.2018 - 03.2025
Wedding Co-ordinator
Clever chefs
04.2018 - 10.2018
Wedding & Events Coordinator
Llechwen Hall Hotel
02.2008 - 04.2018
Bar Supervisor
Walkabout
10.2005 - 04.2006
Food & Beverage Supervisor
Celtic Manor Resort
03.2005 - 09.2005
Team Leader
Clarks
02.2003 - 02.2008
BA (HONS) - Tourism Management
Swansea Institute of Higher Education
01.2003 - 1 2006
'A level' - Travel & Tourism (C), Advanced Business Studies (C)
Barry Sixth Form
01.2001 - 1 2003
GCSE - English Literature (C), English Language (C), History (C), Mathematics (D), Double Science (D, D), Information Technology (D), Dance (D)
Bryn Hafren Comprehensive School
01.1995 - 1 2000
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