Summary
Overview
Work history
Education
Skills
Work availability
Quote
Timeline
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Nicola Daniels

Nicola Daniels

Glandycross,Carmarthenshire

Summary

Dedicated individual aiming to gain experience within the following areas; teaching, counselling, psychology or criminal justice . Excellent research skills and up to date with latest developments, methodologies and principles in field. Determined to manage professional demeanour and manage stress in a high-pressure environment.


Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work history

Manager

Itutorfutures
Carmarthen, Carmarthenshire
12.2021 - Current
  • Unskilled staff through targeted training opportunities, enhancing team capabilities.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.
  • Managing staff, planning and evaluating staff assignments.
  • Ensuring staff are up to date with all relevant training.
  • Liaising with customers to ensure customer satisfaction.

Care and Support Worker

Newcross Healthcare Solutions
South and West Wales, Carmarthenshire
01.2019 - 12.2021
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Monitored patient symptoms and progress to boost health outcomes.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.
  • Delivered on care plan goals while responsibly managing client budget.
  • Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
  • Updated first aid training to protect client welfare.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.

Care Assistant and activities coordinator

Bridell manor nursing home
Cardigan, Ceredigion
11.2017 - 03.2018
  • Worked within allocated budget to provide programme of activities and maintain stock of activity equipment.
  • Engaged local community in daily lives of residents by enabling individuals to join and continue hobbies and interests.
  • Risk assessed planned activities and venues for safe operations.
  • Liaised with relatives and staff to incorporate birthdays, anniversaries and religious celebrations into activity calendar.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.

Care Team Leader

HC One
Oldham, Manchester
01.2013 - 11.2017
  • Employed outstanding leadership qualities to successfully manage team of 4 nurses and 30 care assistants for 4 years.
  • Built meaningful rapport with service users and their families to enhance delivery of personalized care.
  • Maintained highest standards of care for 60 service users in line with CQC quality guidelines by motivating, training and empowering team of.
  • Pursued professional development by attending regular training in health and safety, Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DOLS).
  • Routinely administered medication including controlled drugs.
  • Identified and addressed knowledge and skills gaps in care team by arranging training opportunities in areas including safeguarding, first Aid etc..
  • Assessed patient symptoms using prompted questions from NHS pathways.
  • Assessed incident reports and discussed issues with manager for better outcomes.
  • Recommended exercise, diet and stress management to develop healthy lifestyle changes.
  • Provided educational materials regarding disease prevention and treatment methods for various conditions.

Education

Master of Science - Criminology and Criminal Justice

Aberystwyth University
Aberystwyth
09.2021 - 12.2022

Bachelor of Science - Applied Psychology

University of Wales Trinity Saint David
Carmarthen
09.2018 - 09.2021

Skills

  • Quantitative methodologies
  • Qualitative research
  • Findings analysis
  • Outstanding communicator
  • Conflict resolution
  • Transformational leadership
  • Employee performance reviews
  • Team development strategies
  • Activities of Daily Living
  • Meal preparation
  • Care plan management
  • Leadership

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Those who are seen dancing are considered insane by those who can not hear the music
Friedrich Nietzsche

Timeline

Manager

Itutorfutures
12.2021 - Current

Master of Science - Criminology and Criminal Justice

Aberystwyth University
09.2021 - 12.2022

Care and Support Worker

Newcross Healthcare Solutions
01.2019 - 12.2021

Bachelor of Science - Applied Psychology

University of Wales Trinity Saint David
09.2018 - 09.2021

Care Assistant and activities coordinator

Bridell manor nursing home
11.2017 - 03.2018

Care Team Leader

HC One
01.2013 - 11.2017

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Nicola Daniels