Nicola CRUSH
Hildenborough,Kent
Summary
A dedicated professional with a passion for delivering exceptional customer experiences through enthusiasm and communication. Demonstrates strong organisational and administrative skills, with the ability to manage time efficiently under pressure, both independently and as part of a team. Committed to continuous personal development and eager to acquire new skills to enhance business management capabilities.
Offering strong organisational and multitasking skills with background in administrative support. Knowledgeable about coordinating office activities, managing schedules, and providing customer service. Ready to use and develop communication, problem-solving, and team collaboration skills in my next role.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work history
Office Manager and Client Onboarding Assistant.
Thomas Mansfield Solicitors
Tunbridge Wells, Kent
04.2022 - 09.2025
- Delivered comprehensive administrative support across multiple teams and offices.
- Coordinated meetings and managed schedules for Partners, Managers, and Managing Director.
- Facilitated effective cross-departmental collaboration for company events and social gatherings.
- Assisted Marketing and Business Development teams in generating social media campaigns.
- Ensured seamless event logistics and provision of necessary materials.
- Served as primary contact for clients, handling enquiries with professionalism and efficiency.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Facilitated smooth client onboarding process, resulting in enhanced customer satisfaction.
- Understanding of compliance and regulations systems with the firm.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Drafted business letters, quotes, and emails to enhance communication clarity.
Home Stylist and Customer service assistant
Neptune
Tonbridge, Kent
12.2019 - Current
- Enhanced customer engagement by offering product knowledge and advice.
- Provided exceptional service, boosting repeat business rates.
- Delivered professional representation of brand during interactions with customers.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Executed visual merchandising displays to increase product appeal.
- Employed design skills to create attractive merchandise displays, consistently increasing product appeal.
Events Assistant
Tonbridge School
Tonbridge
06.2017 - 01.2019
- Assisted Events department with business development initiatives outside school calendar.
- Welcomed clients and external professionals upon arrival, liaising with operations team.
- Oversaw Event Rangers to ensure tasks met standards and deadlines.
- Performed administrative duties including spreadsheet management, filing, and document preparation.
- Acquired knowledge of health and safety protocols, risk assessments, and safeguarding measures in educational settings.
Freelance Florist/Wedding Decor Designer
Florian
09.2009 - 01.2019
- Established strong working relationships with clients as freelance wedding designer consultant.
- Increased annual turnover by £20k through effective client engagement and relationship building.
- Provided detailed quotes and pricing structures tailored to client budgets.
- Represented company during décor installations at various venues under high-pressure conditions.
- Collaborated with team members daily, ensuring seamless operations during peak periods.
Creative/Managing Director
Florian Designer Florist
03.2009 - 01.2019
Creative/Managing Director
Lavender Bay Flowers
11.2004 - 01.2009
Full Time Florist
Rococco
09.2003 - 10.2004
Full Time Florist
Oldacre Corporate Florist
10.2001 - 07.2003
Education
BTEC National Diploma -
Ravensbourne College of Art and Design
01.1997 - 01.1998
3 A levels - Art, Maths and Geography
Welling Secondary School
01.1990 - 01.1997
Skills
- Passionate about meeting people, and always strive to provide excellent customer experience by being helpful and enthusiastic
- Excellent communication skills and attitude towards work
- Ability to effectively manage my time whilst working under pressure on my own or as part of a Team
- Natural organizational skills and efficiency
- Administrative skills and management qualities within a business role
- Always keen to learn new skill sets and develop myself to the best of my ability
Timeline
Office Manager and Client Onboarding Assistant.
Thomas Mansfield Solicitors
04.2022 - 09.2025
Home Stylist and Customer service assistant
Neptune
12.2019 - Current
Events Assistant
Tonbridge School
06.2017 - 01.2019
Freelance Florist/Wedding Decor Designer
Florian
09.2009 - 01.2019
Creative/Managing Director
Florian Designer Florist
03.2009 - 01.2019
Creative/Managing Director
Lavender Bay Flowers
11.2004 - 01.2009
Full Time Florist
Rococco
09.2003 - 10.2004
Full Time Florist
Oldacre Corporate Florist
10.2001 - 07.2003
BTEC National Diploma -
Ravensbourne College of Art and Design
01.1997 - 01.1998
3 A levels - Art, Maths and Geography
Welling Secondary School
01.1990 - 01.1997
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