Nicola Collins

• Supporting individuals within their own home.
• Assisted with personal hygiene tasks, maintaining dignity and respect for all clients.
• Completed detailed record keeping duties ensuring accurate documentation of client progress.
• Administered prescribed medication.
• Assisted with meal preparation and another other tasks required by the client.

• Supported individuals living in a residential care home setting.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Documented care notes, maintaining accurate records.
• Supported with feeding and mealtimes.

• Supporting individuals within their own homes.
• Personal care tasks.
• Assisting with meal preparation.
• Administering medication as per the care plan.
• Maintaining accurate records of daily care.
• Any other tasks required

• Supporting individuals within their own homes.
• Personal care tasks.
• Assisting with meal preparation.
• Administering medication as per the care plan.
• Maintaining accurate records of daily care.
• Any other tasks required

• Fast paced, busy environment supporting individuals with online training courses via telephone and email, from beginning through to completion of course.
• Discussing and setting new deadlines.
• Providing advice and feedback from tutors.
• Monthly contact calls to maintain relationships with learners and to discuss progress.
• Maintaining accurate records on the company in-house system.
• Discuss and provide advice on further training courses on completion of course.

• Office support within a company that grows and produces specialist hay products.
• General office duties - use of telephone system and Microsoft Office packages.
• Administration tasks.
• Checking stock levels.
• Completing paperwork for the warehouse regarding shipping of products.
• Any other office duties that were required.

• Supporting individuals within their own homes.
• Personal care tasks.
• Administering medication as per the individuals care plan.
• Assisting with meal preparation.
• Accurate record keeping of daily support.
• Any other tasks required by the individual.

• Supporting individuals within their own homes.
• Personal care tasks.
• Administering medication as per the individuals care plan.
• Assisting with meal preparation.
• Accurate record keeping of daily support.
• Any other tasks required by the individual.

• Fast paced, busy environment, telephone based role.
• Working within a call centre environment, supporting customers with order and delivery queries, via telephone, email and the company enote system.
• Use of Microsoft Office Packages.

Promoted multiple times in the 10 years I worked for Ebuyer, advancing from Customer Service Adviser to Team Leader within the business to consumer department. Transitioned briefly to product management before joining the business to business team. Where I worked my way up to the business administration manager, overseeing a team of 6 staff members.