Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
BusinessAnalyst
Nicola Clarke

Nicola Clarke

Ashton-Under-Lyne,Lancashire

Summary

Working for the NHS is extremely rewarding and am passionate about providing a quality service and have a natural ability to manage workloads and oversee daily tasks to ensure job performances meet expectations and a real desire to learn new skills and increase knowledge. A good team player and work well with others with the ability to compromise, show respect and listen to the needs of teammates. Possess excellent accuracy, attention to detail and written communication skills and previously worked in a clinical environment doing Tracheostomy Care. Responsibility's include being solely responsible for monitoring and recording the patient's observations overnight and familiar with checking important documentation and ensuring confidentiality is always kept. Possess strong communication skills and able to convey information clearly and accurately.

In 2021 studied Medical Administration, passing all 9 modules including Administration skills, Communication skills, Medical Word Processing and Production of Medical Documents to receive a Level 2 Diploma in Medical Administration

Having worked as a Mask Fit Tester at TGH, gained good knowledge of the hospital department due to moving to all areas/wards daily. Fully understand the importance of following all SOPs such as Health and Safety Procedures and COSHH Regulations.

Overview

31
31
years of professional experience

Work history

Healthcare Assistant

Tameside And Glossop Integrated Care
Ashton-under-Lyne, Tameside
2022.11 - 2023.03
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Up to date on compliance and competency
  • Provided personalized care and support to vulnerable individuals, helping them retain maximum independence.

Mask Fit Tester

Tameside and Glossop Integrated Trust
Ashton-under-Lyne, Tameside
2022.05 - 2022.11

Conduct face fit tests on Trust staff and non-Trust staff required to wear FFP3 masks, specifically

  • Being clear on face fit testing process and being able to describe this to staff. Recording results of any face fit test.
  • To assist in data entry and administration tasks as required.
  • Ensure environment is clean, tidy, free from clutter, all equipment is set up correctly, checked and in good working order.
  • Deal with potentially stressful and emotional circumstances by dealing with members of staff who are under huge amounts of pressure and be able to empathize with members of staff and offer service that is confident and reassuring.

Level, Medical Administration

The Manchester College
Manchester
2020.09 - 2021.07

1. Level 2 Diploma in Medical Administration
Units:
• Medical Terminology - exam
• Medical Administration skills in a medical environment – assignment
• Communication skills in a medical environment – assignment
• Working in the NHS – exam
• Medical Principles for the administrator – exam
• Medical Word processing – assignment
• Medical Audio - assignment

Yard Person

Daisy Nook and Oak hill Riding School, Daisy Nook Farm
Ashton-under-Lyne
2017.10 - 2018.12
  • General yard duties, caring for horses, assist with preparation of events at yard such as clear round show jumping and showing and also being in sole charge of overseeing such events
  • Working outdoors in all weathers
  • Day-to-day duties include: giving horses food and water replacing bedding mucking out stables monitoring condition of horses and reporting problems treating minor wounds, changing dressings, and giving some medications following instructions from vets when treatment is needed skills and knowledge: to be thorough and pay attention to detail, ability to use initiative to be flexible and open to change patience and ability to remain calm in stressful situations, ability to work well with others, ability to accept criticism and work well under pressure customer service skills excellent verbal communication skills

Care worker

Crossroads Care, Carers Trust
Manchester, Lancashire
2017.07 - 2017.09
  • Providing home care
  • Assisting clients with personal care, medication, social and domestic needs whilst always maintaining dignity and respect
  • Assisted in daily personal care routines for improved patient wellbeing.

Support Worker

Engage Support
Manchester
2015.06 - 2016.10
  • Supporting young adults with autism and learning disabilities and individuals who struggle to engage with the world around them and at times may present behaviors that could harm themselves or others
  • Supporting and encouraging individuals to become active members of their local and wider communities and motivate individuals to engage in social, educational and fun activities
  • Working alongside individuals within their own home to help them develop personal skills and competencies
  • Providing care for people who have complex and challenging needs in terms of their behaviors and emotional, psychological, and developmental well-being
  • Administering medicines to clients
  • Other duties include
  • Ensuring all required paperwork is clearly and accurately completed
  • To comply with Health & Safety of Workplace Policies and Procedures and immediately report any concerns to manager
  • To maintain financial affairs of household and people supported, ensuring that details are stored, recorded accurately and budgeted as directed
  • To attend and fully participate in training, team meetings, supervision, and development sessions as directed
  • To adhere to all organizational policies and procedures.

Bar Staff

The Waterhouse Sports Bar Bermondsey Pub Company
Solihull
2014.10 - 2015.04
  • B90 4SJ
  • Delivering high levels of customer service
  • Maintaining company standards
  • Ensuring personal and team compliance with legislative requirements e.g., licensing law
  • Assisting with operational aspects e.g., bar, kitchen, and administration
  • Carrying out responsibilities in absence of Pub Manager
  • Serve and present beverages, quickly and efficiently, meeting our standards
  • Assist in keeping bar, front-of-house, and toilets clean and tidy, at all times
  • Adhere to all company policies and procedures and licensing laws

Carer

Courtyard Care Plus Courtyard Care Ltd
Manchester
2013.11 - 2014.10
  • Tracheostomy care including tube changes, tape changes, stoma care, suctioning and resuscitation skills and emergency care
  • Ensuring child's airway remains patent
  • Ensuring child is adequately oxygenated
  • Monitoring saturation monitor and maintaining saturations levels above correct limit
  • Ensuring all emergency equipment is available and in good working order
  • Constant monitoring and observations throughout night
  • Recording observations

Support Worker

Engage Support
Cheadle
2012.11 - 2013.11
  • Implement personal support plans which focus on individual's welfare, needs, wants, and interests
  • Constantly maintaining and demonstrating positive attitude towards clients, their families, staff, visitors, and others
  • Providing care for people who have complex and challenging needs in terms of their behavior, emotional, psychological, and developmental well-being
  • Administering medicines to clients.

Home worker

single parent
Ashton-under-Lyne, Tameside
1992.07 - Current

• Daily physical care of child. This care may change at various stages.
• Providing well-balanced, nutritional meals and assurance that child eats sufficiently to meet his/her growth needs
• Medical care - preventive with annual check-ups and immunizations; being responsive when child is sick.
• Nurturing responsibilities, which include encouragement, comforting, consistency, sense of security, dependability, playing and loving.

• Discipline issues, which include understanding and setting appropriate limits for age, consistency of expectations and responses, self-management of anger, being good example.
• Education, providing education through school or in home. Non-academic education includes teaching independent life skills (dressing, hygiene, decision making, social skills, physical fitness and sports, manners, and responsibility) that are appropriate at each age.
• Moral guidance, sense of hope and well-being.
• Other responsibilities, which include being chauffeur, social director, scheduler, advocate, and manager.

  • Enhanced daily patient life through compassionate communication and encouragement to partake in everyday activities for improved sense of purpose.

Education

City & Guilds Accredited - Medical Administration Diploma Level 2

The Manchester College
Manchester
09/2020 - 07/2021

Tracheostomy care, ventilation, and resuscitation) - Manchester Royal children's hospital - Tracheostomy, Ventilation And Resuscitation

Manchester Royal Children's Hospital
Manchester
11.2013

Adult Literacy Level 2 Learn Direct - City & Guilds - Adult Literacy

Learn Direct Online
Manchester
11.2010

Skills

  • Answering incoming calls
  • Dedicated team player
  • Record keeping and documentation
  • Active Listening
  • Safeguarding knowledge
  • Commitment to quality services
  • Enhanced DBS compliance
  • Data entry
  • Medical terminology
  • Training and development

Additional Information

I have a friendly and helpful manner and I enjoy working as part of a team. I began working for the NHS as a Mask Fit Tester in May 2022 on a 6 month contract. I feel working for the NHS is extremely rewarding and loved working as part of a team.

In 2021 I achieved a Level 2 Diploma in Medical Administration which included units such as medical terminology, Administration skills in a medical environment, Communication skills in a medical environment, working in the National Health Service and Medical principles for the administrator.
I have experience of dealing with a variety of backgrounds and professions and can prioritize my own work to meet organizational needs. I have experience of working in a clinical environment and did 6-month Tracheostomy Care, Ventilation and Basic Patient Observation training at Manchester Children's Hospital, before going on to care for an infant with a Tracheostomy in the family home. I fully understand the importance of following all SOPs such as Health and Safety Procedures and COSHH Regulations. I am familiar with checking important documentation and ensuring confidentiality is always kept. I have a sensitive approach when dealing with patients and their families and able to communicate well with others. I am a good team player and passionate about providing a quality service and eager to learn new skills.

Languages

English
Fluent

Timeline

Healthcare Assistant

Tameside And Glossop Integrated Care
2022.11 - 2023.03

Mask Fit Tester

Tameside and Glossop Integrated Trust
2022.05 - 2022.11

Level, Medical Administration

The Manchester College
2020.09 - 2021.07

Yard Person

Daisy Nook and Oak hill Riding School, Daisy Nook Farm
2017.10 - 2018.12

Care worker

Crossroads Care, Carers Trust
2017.07 - 2017.09

Support Worker

Engage Support
2015.06 - 2016.10

Bar Staff

The Waterhouse Sports Bar Bermondsey Pub Company
2014.10 - 2015.04

Carer

Courtyard Care Plus Courtyard Care Ltd
2013.11 - 2014.10

Support Worker

Engage Support
2012.11 - 2013.11

Home worker

single parent
1992.07 - Current

City & Guilds Accredited - Medical Administration Diploma Level 2

The Manchester College
09/2020 - 07/2021

Tracheostomy care, ventilation, and resuscitation) - Manchester Royal children's hospital - Tracheostomy, Ventilation And Resuscitation

Manchester Royal Children's Hospital

Adult Literacy Level 2 Learn Direct - City & Guilds - Adult Literacy

Learn Direct Online
Nicola Clarke