Nicola Chase
Ashford,Kent
Summary
I am a hard working, reliable team player, with 4 years expertise in the role of Assistant Restaurant Manager and over 25 years experience in hospitality. Motivating and developing staff to provide consistently exceptional service, improving guest experience and profits. Focused on building a positive experience for staff and customers alike.
Overview
27
27
years of professional experience
Work history
Assistant Restaurant Manager
Mitchells & Butlers
Ashford, Kent
2022.10 - Current
- Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Ensured compliance with health and safety standards at all times.
- Supervised staff during busy periods for smooth operations.
- Ensured adherence to legal guidelines set out by licensing authorities for responsible operation.
- Assisting the GM in the day to day running of the business.
Waitress Supervisor
Mitchells & Butlers
Ashford, Kent
2006.10 - 2022.10
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
- Ensured smooth restaurant operations during peak hours for seamless dining experience.
- Administered payroll tasks accurately, ensuring punctual payments to all staff members.
- Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
Covid Testing Assistant - Inland Border Facility
HMRC
Ashford, Kent
2021.02 - 2021.05
- Distributing Covid 19 lateral flow devices to users at a national transport hub and ensuring the testing process was completed effectively and correctly.
- Operating safely in a large transport hub.
- Recording and processing data accurately.
- Working and communicating effectively within my team.
Voluntary Teaching Assistant
Lesness Heath Primary School
Belvedere, Kent
2003.09 - 2004.07
- Assuming responsibility for supervising groups of children when required.
- Led small group sessions for enhanced focus on challenging topics.
- Preparing work and equipment for pupils when required.
- Prepared classroom materials to facilitate efficient lessons.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
Croupier
Ladbrokes Casinos
London
1999.05 - 1999.12
- Aided guests in understanding betting options to enhance their gaming experience.
- Observed players' behaviour attentively whilst on duty to ensure adherence to house rules.
- Kept track of bets accurately, guaranteeing fair payout distribution.
- Conducted card shuffling and dealing effectively for uninterrupted gameplay.
- Maintained concentration during long hours, ensuring accuracy in all transactions.
Education
BIIAB Level 2 - Personal Licence
BIIAB
United KingdomNVQ Level 3 - Hospitality Supervision & Leadership
Innovate Awarding
United KingdomNCFE - Customer Service
NCFE
United KingdomLevel 2 - Emergency First Aid at Work
Future Quals
United KingdomAdvanced Level Apprenticeship - Hospitality Supervision & Leadership
People 1st
United KingdomSkills
- Customer Service / Guest Relations
- Leadership
- Problem solver
- Staff management
- First Aider
- Payroll and scheduling
- Food safety compliance
- Health and Safety Compliance
Affiliations
- Gym
- Running
- Gardening
- Crafts
- Cooking & Baking
Accomplishments
I have completed two marathons and several half marathons. My proudest achievement is raising my two children.
Timeline
Assistant Restaurant Manager
Mitchells & Butlers
2022.10 - Current
Covid Testing Assistant - Inland Border Facility
HMRC
2021.02 - 2021.05
Waitress Supervisor
Mitchells & Butlers
2006.10 - 2022.10
Voluntary Teaching Assistant
Lesness Heath Primary School
2003.09 - 2004.07
Croupier
Ladbrokes Casinos
1999.05 - 1999.12
BIIAB Level 2 - Personal Licence
BIIAB
NVQ Level 3 - Hospitality Supervision & Leadership
Innovate Awarding
NCFE - Customer Service
NCFE
Level 2 - Emergency First Aid at Work
Future Quals
Advanced Level Apprenticeship - Hospitality Supervision & Leadership
People 1st