Nicola Chapman
Wallasey,Wirral
Summary
Accomplished professional with extensive expertise in team management, strategic leadership, and client relationship management. Proficient in training, coaching, and mentoring teams to achieve financial targets and drive revenue growth. Skilled in complaints handling, litigation claims understanding, and navigating regulatory frameworks while staying abreast of emerging trends. Adept at problem solving, decision-making, and process refinement to enhance service improvement. Committed to business development and planning with a focus on capacity building and performance monitoring.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Associate & Deputy Business Unit Director
Keoghs LLP
Liverpool
10.2023 - 02.2025
- Deputy Business Unit Director for Motor Pre-Litigation, Motor Litigation and our Uninsured Loss Recovery Team
- Develop and execute operational strategies, plans and policies to achieve our divisional goals
- Providing guidance and mentorship to the divisional team, fostering a culture of collaboration and excellence
- Oversee financial aspects of the department including forecasting and monitoring financial performance to achieve our departments financial targets in both a settlement and time recording area, ensuring profitability in a fixed fee environment
- Oversee the capacity planning for the department, resources, identify training needs, developments gaps in order to help improve staff retention and to implement structural changes when required to maximise performance and ensure unit profitability
- Continually monitor our processes and procedures to ensure they are fit for purpose, to enhance our efficient, productivity and quality within the department
- Technical Lead for a number of key corporate accounts which enables me to stay updated on legal, compliance, and market trends providing guidance and recommendations to client account managers, Partners and our corporate clients, which include large fleets, passenger transport, logistics and retail companies
Team Leader for the Motor Litigation Department within Corporate and Sector Risks
Keoghs LLP
Liverpool
02.2018 - 10.2023
- Dealing with multi track and specialist Defendant files, with a value up to £250,000
- Technical Lead for a number of key corporate accounts
- Setting objectives, monitor performance, provide feedback and support of professional development
- Perform monthly 1-2-1 performance reviews
- Planning and distributing workload
- Ensuring the team deliver work standards as agreed in client’s SLA
- Ensuring compliance with legal developments
- Manage client financials
- Acted as a first point of contact for client complaints
Senior Associate in the Motor Litigation Department
Hill Dickinson Solicitors
Liverpool
10.2004 - 02.2018
- Dealing with fast track and specialist files with a value of up to £50,000
Senior PI Claims Handler
Hill Dickinson Solicitors
Liverpool
09.2002 - 10.2004
- Previously Senior PI Claims Handler (CH3) in the Motor Team at Hill Dickinson Solicitors
Secretary to Mr G L Lynch
Hill Dickinson Solicitors
Liverpool
09.2001 - 09.2002
- Secretary to Mr G L Lynch (Partner in motor team) dealing with litigated complex personal injury and EL/PL cases
Secretary to Main Equity Partner
Norman Jones Solicitors
Birkenhead
01.2000 - 09.2001
General Office Clerk
Hillyer McKeown Solicitors
Heswall, Wirral
01.1998 - 01.2000
- General Office Clerk and then progressed to Private Client Secretary
Education
Level 3 & 6 Professional Higher Diploma - Law and Practice (Honours degree level)
The Law Academy
A level - Law
Birkenhead Sixth Form College
GCSE - 9 GCSE’s obtained grades B-D
Woodchurch High School, Wirral
Graduate Diploma - Law
De Montfort University
Skills
- Motor claims understanding
- Litigation understanding
- Problem solving
- Process refinement
- Service improvement
- Forecasting
- Capacity planning
- Leadership skills
- Time-management
- Business development and planning
- Strategic leadership
- Critical-thinking
- Training and Development
- Performance monitoring
- Departmental budget management
- Client Relationship Management
Affiliations
- Keen runner, participating in many events such a marathons, half marathons and 10ks. I am also a member of Wallasey Running Club and the England Athletics Association.
- I am a member of the LQBTQ+ employee resource group at Keoghs and chair of the Corporate Risks social committee
Certification
I am a qualified First Aider.
References
References available upon request.
Timeline
Senior Associate & Deputy Business Unit Director
Keoghs LLP
10.2023 - 02.2025
Team Leader for the Motor Litigation Department within Corporate and Sector Risks
Keoghs LLP
02.2018 - 10.2023
Senior Associate in the Motor Litigation Department
Hill Dickinson Solicitors
10.2004 - 02.2018
Senior PI Claims Handler
Hill Dickinson Solicitors
09.2002 - 10.2004
Secretary to Mr G L Lynch
Hill Dickinson Solicitors
09.2001 - 09.2002
Secretary to Main Equity Partner
Norman Jones Solicitors
01.2000 - 09.2001
General Office Clerk
Hillyer McKeown Solicitors
01.1998 - 01.2000
A level - Law
Birkenhead Sixth Form College
Level 3 & 6 Professional Higher Diploma - Law and Practice (Honours degree level)
The Law Academy
GCSE - 9 GCSE’s obtained grades B-D
Woodchurch High School, Wirral
Graduate Diploma - Law
De Montfort University
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