Nicola Calpin
Halifax,Calderdale
Summary
I am a compassionate and hard working team member who would love the opportunity to step into a leadership role. I have got years of NHS and GP surgery experience working from a receptionist, to admin and then to a supervisor. I have done the variety of roles within a surgery and this would help aid my understanding of what these roles would require to be able to manage them efficiently. I am looking to forward my career further while staying within the NHS which is a service I am passionate about.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work history
Care coordinator
PGPA
2025.11 - Current
- First point of contact for care homes to access the GP surgery
- Cancer Care reviews for newly diagnosed patients
- NHS app ambassador
- F2F appointments with patients for FeNO testing.
- Integrating into the community for events to promote NHS days.
Senior Patient Services Advisor and Data Quality
The Boulevard Medical Practice.
Halifax, Calderdale
2021.03 - 2025.11
- Senior Admin Lead Supervisor to ensure all admin tasks were taken care of by the team.
- Data Quality Lead - worked to QOF targets and was responsible for ensuring these were met to the highest capability of the practice.
- Worked closely with the Practice Manager and GPs to formulate plans on how to achieve goals.
- Previous receptionist experience and telephone manner
- Worked on a variety of admin tasks - 2 week waits, recalls, coding, scanning, creating rotas for staff.
Education
Bachelor of Arts - English Literature
The University of Huddersfield
2015.09 - 2018.05
GCSEs -
Trinity Academy Halifax
Skills
- Coordination of staff members to maximize efficiency within the admin team
- Ensured cover is in place for sickness / staff absence
- Worked closely with GPs / management for various tasks
- Fantastic telephone manner and communication skills
- Conflict resolution
- Work well under pressure
- System One experience
- NHS and GP surgery knowledge
- QOF literate
Affiliations
- Gym, reading, walking.
Accomplishments
First year of taking over the Data Quality Lead we achieved our highest numbers to date.
Timeline
Care coordinator
PGPA
2025.11 - Current
Senior Patient Services Advisor and Data Quality
The Boulevard Medical Practice.
2021.03 - 2025.11
Bachelor of Arts - English Literature
The University of Huddersfield
2015.09 - 2018.05
GCSEs -
Trinity Academy Halifax