Nicola Burroughs
Chelmsford,United Kingdom
Summary
A highly organised, reliable and motivated professional with extensive experience across payroll, administration, customer service, recruitment and sales support. Confident working in fast-paced environments, managing competing priorities and meeting strict deadlines while maintaining a high level of accuracy and attention to detail. A strong communicator with excellent interpersonal and problem-solving skills, experienced in building positive relationships with colleagues, customers and clients. Adaptable and keen to learn, with a genuine interest in developing new skills and taking on fresh challenges. Now looking to bring my varied experience and transferable skills into a new and rewarding career opportunity where I can continue to grow and make a positive contribution.
Overview
7
7
years of post-secondary education
22
22
years of professional experience
Work history
Payroll administrator
Aon
Chelmsford, Essex
2025.03 - Current
- Managed monthly payroll using Global View, ensuring timely and accurate processing to meet strict deadlines.
- Manage employee sick pay and resolve discrepancies, using strong attention to detail and problem-solving skills to ensure payments are processed correctly.
- Coordinated administration of new starters and leavers, processing information accurately to support seamless onboarding and offboarding.
- Resolved employee queries with clear and professional communication, enhancing employee satisfaction and trust.
- Prepare and review reports, ensuring information is accurate and presented clearly.
- Handle sensitive and confidential employee information with professionalism and discretion.
- Prioritise and manage a varied workload while maintaining a high level of accuracy and meeting deadlines.
- Work independently while collaborating effectively with colleagues to ensure tasks are completed efficiently.
- Demonstrate strong administrative, organisational, communication, problem-solving and time-management skills that are transferable across a range of roles.
Licensing Administrator
Reed Agency - Transport For London TFL, Stratford
Stratford
2023.05 - 2025.03
- Making licensing decisions that lead to referrals; cases may require escalations due to the severity of the circumstance
- Responding to licensing enquiries from customers in a timely manner
- Requested DVLA share codes, assessed outcomes, and updated driver's profiles to facilitate informed decision-making
- Contacted registered keepers to identify designated drivers and investigated incidents/complaints
- Managed email correspondence and responded to operator enquiries
- Uploading documents onto a licence holder's profile in accordance with TPH data retention policy
Payroll Administrator Assistant
Recare Recruitment Agency, Epping
Epping
2023.01 - 2023.04
- Processed timesheets weekly to ensure timely payroll processing
- Manage day-to-day calls & queries regarding payroll
- Contacted hospitals to verify shift authorisations for timely payment release
- Monitor & reconcile debtors
- Invoice the trust to ensure accurate & timely payments to the company
- Downloaded and distributed self-bills to director for prompt financial tracking
- Provided specialist medical recruitment services to clients nationwide by sourcing locum and permanent staff.
Payroll, HR Assistant
PSS Group, Ongar, Essex
Ongar, Essex
2022.03 - 2022.12
- PSS are one of the UK's leading commercial cleaning and support service providers with over 1,000 staff members.
- Reviewed timesheets for accuracy, ensuring timely payments for high-profile companies
- Handled daily payroll inquiries and resolved issues for staff and clients
- Create, review, and distribute contracts and payslips
- Maintain records for new starters, existing staff and staff leavers and producing P45's
- Demonstrated knowledge of UK employment and HR legislation.
- Coordinated written correspondence with clients, including efficient mail merges.
Operations Co-Ordinator
PA/JD Capital Finance, Chelmsford, Essex
Chelmsford, Essex
2021.10 - 2022.03
- Collaborated with owner to ensure smooth operations of fast-paced brokerage firm specialising in loans and finance.
- Maintain broker call logs and opportunity broker reports on salesforce.
- Created strategies to attract and connect with potential clients and leads. to reach out to potential clients and leads
- Engaged potential clients through various channels, generating interest in services.
- Set up boardrooms for senior forums and client meetings
- Maintaining the diaries of the director & brokers
Promotions Assistant
McColl's Retail Group Limited, Brentwood, Essex
Brentwood, Essex
2017.09 - 2021.09
- Administered changes communicated by buyers and informed relevant departments to ensure seamless implementation.
- Reviewed buyer submissions and created promotional activity sheets and overviews to facilitate effective planning.
Sales Support
Asclepius Global, London
London
2016.04 - 2017.09
- My responsibilities were to manage the booking of doctors into jobs, timesheets, and payments. I also supported the Finance team.
- Working within the Sales support team for a medical recruitment company.
Secretary, Admin
LCB Company, Docklands, London
Docklands, London
2014.05 - 2016.04
- Managed the back office to maintain smooth operations and ensure timely delivery of company products.
- Conducted calls across the UK to distributors for credit control and utilised systems such as Sage.
- LCB was a well-established UK food distributor.
Trainee Recruitment Consultant
G.E Recruitment, Docklands, London
Docklands, London
2013.11 - 2014.05
- I took my experience in liaising with clients into this role to build a book of job seekers and prospective candidates that could be used for senior consultants to pursue and place within a role.
- Exploring a change in career path I trained in recruitment consultancy.
Personal Assistant (PA)
Henderson's Consultancy, Canary Wharf, London
Canary Wharf, London
2012.08 - 2013.11
- I was the Personal Assistant to the Director which included managing diaries, organising travel and accommodation, general queries and corresponding on behalf of the Director and the firm.
- This was also a client facing role, which included the introduction of clients and sending out client packs.
Deli Bar Assistant/Credit
Suisse, Canary Wharf, London
Canary Wharf, London
2005.08 - 2006.05
- Assisted with the preparation of food and presentation of counters, maintaining full stock levels and cleanliness of kitchen areas according to merchandising standards and health and safety regulations.
Sales Advisor
Superdrug, Stratford, London
Stratford, London
2004.05 - 2005.05
- A retail role that included assisting shoppers, stock management and control and processing cash and debit payments.
Education
GCSEs -
Cumberland Secondary School
London 1997.09 - 2002.07
B-Tec Diploma - Performing Arts
NewViv Sixth Form College
Plaistow 2002.09 - 2004.07
Skills
- Written correspondence
- Confident
- Meet deadlines
- Ambitious
- Part of a team
- Team player
- Administration
- Back office
- Brokerage
- Commercial cleaning
- Preparation of food
- Credit control
- Potential clients
- Building relationships
- Debit
- Human Resources
- Finance
- Legislation
- Loans
- Merchandising
- Health and safety regulations
- Payroll
- Performing Arts
- Recruitment consultancy
- Retail
- Sales Support
- Sales
- Stock management
- Time management skills
- Mail merge
- Excel
- Salesforce
COURSES
- B-Tec diploma in Performing Arts
- NewVic Sixth Form College - Plaistow
- Sep 2002 - Jun 2004
- English Double
- Cumberland Secondary School - Plaistow
References
References available upon request.
Timeline
Payroll administrator
Aon
2025.03 - Current
Licensing Administrator
Reed Agency - Transport For London TFL, Stratford
2023.05 - 2025.03
Payroll Administrator Assistant
Recare Recruitment Agency, Epping
2023.01 - 2023.04
Payroll, HR Assistant
PSS Group, Ongar, Essex
2022.03 - 2022.12
Operations Co-Ordinator
PA/JD Capital Finance, Chelmsford, Essex
2021.10 - 2022.03
Promotions Assistant
McColl's Retail Group Limited, Brentwood, Essex
2017.09 - 2021.09
Sales Support
Asclepius Global, London
2016.04 - 2017.09
Secretary, Admin
LCB Company, Docklands, London
2014.05 - 2016.04
Trainee Recruitment Consultant
G.E Recruitment, Docklands, London
2013.11 - 2014.05
Personal Assistant (PA)
Henderson's Consultancy, Canary Wharf, London
2012.08 - 2013.11
Deli Bar Assistant/Credit
Suisse, Canary Wharf, London
2005.08 - 2006.05
Sales Advisor
Superdrug, Stratford, London
2004.05 - 2005.05
B-Tec Diploma - Performing Arts
NewViv Sixth Form College
2002.09 - 2004.07
GCSEs -
Cumberland Secondary School
1997.09 - 2002.07