Nicola Burn
Sunderland,Tyne & Wear
Summary
I have worked for H&M Group for over 15 years, working from sales advisor through to managerial roles. I have a keen eye for detail, enjoy working with people and I am good at communicating at all levels with both colleagues and customers.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
In Store Commercial Manager
Monki
Newcastle, Tyne & Wear
2024.01 - 2025.01
- Supporting the store manager in ensuring the delivery of excellent customer service and upholding high standards of presentation.
- Keyholder position, opening and securing premises.
- Daily administration tasks including banking and cash handling, updating records, daily safety checks.
- Responsible for following health and safety routines and ensuring records are kept up to date.
- Training and developing staff on store procedures.
- Assisting with recruitment process, selecting and interviewing potential candidates.
Visual Merchandiser
Monki
Newcastle, Tyne & Wear
2022.10 - 2024.01
- Providing customer service to maximise sales.
- Managerial position.
- Responsible for store layout, presentation and window displays.
- Analysing sales data and communicating with staff strengths and weaknesses across product range.
Team Leader
Monki
Newcastle, Tyne & Wear
2019.06 - 2022.10
Various Roles
H&M
Newcastle/Washington
2010.01 - 2019.06
Education
Bachelor of Arts - Contemporary Lens Based Media
University of Lincoln
Lincoln 2003.09 - 2006.07
A-Levels - Photography, Media, English
Sunderland College
Sunderland 2001.09 - 2003.07
GCSEs - 9No.
Monkwearmouth School
SunderlandSkills
Communication Skills
Customer Service
People Management
Organisation
Microsoft Office
Timeline
In Store Commercial Manager
Monki
2024.01 - 2025.01
Visual Merchandiser
Monki
2022.10 - 2024.01
Team Leader
Monki
2019.06 - 2022.10
Various Roles
H&M
2010.01 - 2019.06
Bachelor of Arts - Contemporary Lens Based Media
University of Lincoln
2003.09 - 2006.07
A-Levels - Photography, Media, English
Sunderland College
2001.09 - 2003.07
GCSEs - 9No.
Monkwearmouth School