Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicola Burn

Sunderland,Tyne & Wear

Summary

I have worked for H&M Group for over 15 years, working from sales advisor through to managerial roles. I have a keen eye for detail, enjoy working with people and I am good at communicating at all levels with both colleagues and customers.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

In Store Commercial Manager

Monki
Newcastle, Tyne & Wear
01.2024 - 01.2025
  • Supporting the store manager in ensuring the delivery of excellent customer service and upholding high standards of presentation.
  • Keyholder position, opening and securing premises.
  • Daily administration tasks including banking and cash handling, updating records, daily safety checks.
  • Responsible for following health and safety routines and ensuring records are kept up to date.
  • Training and developing staff on store procedures.
  • Assisting with recruitment process, selecting and interviewing potential candidates.

Visual Merchandiser

Monki
Newcastle, Tyne & Wear
10.2022 - 01.2024
  • Providing customer service to maximise sales.
  • Managerial position.
  • Responsible for store layout, presentation and window displays.
  • Analysing sales data and communicating with staff strengths and weaknesses across product range.

Team Leader

Monki
Newcastle, Tyne & Wear
06.2019 - 10.2022

Various Roles

H&M
Newcastle/Washington
01.2010 - 06.2019

Education

Bachelor of Arts - Contemporary Lens Based Media

University of Lincoln
Lincoln
09.2003 - 07.2006

A-Levels - Photography, Media, English

Sunderland College
Sunderland
09.2001 - 07.2003

GCSEs - 9No.

Monkwearmouth School
Sunderland

Skills

Communication Skills

Customer Service

People Management

Organisation

Microsoft Office

Timeline

In Store Commercial Manager

Monki
01.2024 - 01.2025

Visual Merchandiser

Monki
10.2022 - 01.2024

Team Leader

Monki
06.2019 - 10.2022

Various Roles

H&M
01.2010 - 06.2019

Bachelor of Arts - Contemporary Lens Based Media

University of Lincoln
09.2003 - 07.2006

A-Levels - Photography, Media, English

Sunderland College
09.2001 - 07.2003

GCSEs - 9No.

Monkwearmouth School

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Nicola Burn