Nicola Burch
Burntisland
Summary
Organized and dedicated Administrative Assistant (over 30 years experience) with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
PA/Administrator (Permanent)
Royal Bank of Scotland
03.2015 - 03.2021
- Oracle Time Labour rep responsible for resolving time submission issues for 350 staff, Collected, arranged, and input information into database system.
- Management of 3 Senior Managers mailbox and diary
- Schedule appointments and co-ordinate arrangements for meetings and conferences
- Accountable for minute taking, action tracking and preparing packs for LT meetings
- Process travel requests through the Group's Travel Plan
- Responsible for authorizing holidays and Security Passes
- Owner of several distribution lists completing quarterly User Entitlement Review
PA/Administrator (Contractor)
Royal Bank of Scotland
09.2011 - 03.2015
- Initially employed as a PA/Administrator within the Group Functions Business Partner Team and currently working as a PA/Administrator for a Senior Manager of Strategy & Data Architecture team
- I manage multiple Senior Managers diaries
- I produce a comprehensive daily diary pack containing travel documents and meeting invites
- I ensure that travel requests are efficiently and effectively processed in accordance with the Group Travel Policy and within budget
- I am responsible for arranging meetings with Key Stakeholders
- Assist with the organisation of GIA Conferences
- General Administration: (Joiners, movers, leavers process, NIACS Security passes, process monthly expenses, order stationery, photocopying)
Project Support Officer
Institute of Chartered Accountants Scotland
06.2011 - 08.2011
- Employed as a Project Support Officer working on a programme to develop a new prototype as part of their organizations' new website to enhance member's engagement through digital communications and improve communications with members
- Carried out research and a bench-marking exercise prior to a project critical survey being sent out to various types of ICAS members
- Successfully managed approximately 300 survey questionnaires by phone calls, emails to ensure the data was on time
- Extracted the survey information, carried out analysis and presented it in credible reports/formats for Senior Executives
- Developed and managed the upkeep of the Programme plan on behalf of the Programme leader
- Provided secretarial support to the Executive including preparation of papers, agendas and preparation and review of relevant project documentation
- Developed an effective communication mechanism between the project team, across departments and wider organisations
Parole Review Administrator / Parole Review Officer
Scottish Government Criminal Justice Directorate Parole Unit
06.2002 - 12.2010
- Employed as a Parole Review Administrator and subsequently promoted to a Parole Review Officer within the Scottish Government Criminal Justice Directorate Parole Unit
- Analysis of reports from various stakeholders e.g
- Scottish Prison Service Staff, Social Workers and Crime reports utilised for preparation of Scottish Ministers position statement, or for submission to the Ministers in life sentence prisoner cases who have a tribunals
- Ensured that all deadlines were met when referring all aspects of a prisoners case to the Scottish Parole Board and the Scottish Prison Service
- Ownership of the Ministerial Correspondence Database ensuring proper handling of information
- Communication with supervising officers in the UK when life licensees are released into the community, ensuring receipt of reports of their progress, taking action as appropriate
- Central point of contact for all Police Forces in Scotland, identifying any immediate action that was required when licensees breached the conditions of their licence and ensuring that the correct stakeholders were involved as information was required
- This meant the final decision for Scottish Ministers to revoke their licence was dealt with timorously
- Succeeding in preparing and issuing revocation of licence papers to various stakeholders involved within 24 hours of notification
Teachers Pensions Administrator
Scottish Government Scottish Teachers Pensions Agency
06.1998 - 05.2002
- This includes ensuring compliance with regulatory requirements and working with scheme providers.
- Managed new starters, leavers, and changes to member details.
- Answering queries by phone, letter, or email
- Checking and updating records
- Calculating pension payments
- Processing pension payments
- Transferring benefits between pensions
- Keeping up to date with pension and tax laws
Administrator
Scottish Government Home and Health Department
10.1992 - 05.1998
- Handling daily complaints, by responding to each within our deadlines
- Recording official and Ministerial correspondence in relation to 22 NHS Boards
- Drafting official correspondence and Parliamentary Questions for Scottish Ministers
- Effectively communicating with members of the public in relation to their complaint via telephone or letters
Education
Ordinary National Certificate - Office Studies
Lauder Technical College
Standard Grades - undefined
Queen Anne High School
Skills
- User access control
- Data analysis
- Cross-functional collaboration
- Supplies ordering
- Expense reporting
- MS office
- Administrative support
- Database management
- Data entry
- Time management
Timeline
PA/Administrator (Permanent)
Royal Bank of Scotland
03.2015 - 03.2021
PA/Administrator (Contractor)
Royal Bank of Scotland
09.2011 - 03.2015
Project Support Officer
Institute of Chartered Accountants Scotland
06.2011 - 08.2011
Parole Review Administrator / Parole Review Officer
Scottish Government Criminal Justice Directorate Parole Unit
06.2002 - 12.2010
Teachers Pensions Administrator
Scottish Government Scottish Teachers Pensions Agency
06.1998 - 05.2002
Administrator
Scottish Government Home and Health Department
10.1992 - 05.1998
Standard Grades - undefined
Queen Anne High School
Ordinary National Certificate - Office Studies
Lauder Technical College
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