Nicola Binks
Wallsend,North Tyneside
Summary
Driven, detail-orientated, and reliable individual with a background in customer service and hospitality – with a focus on bartending – seeking an opportunity in a different field. Eager to apply and gain new skills within a professional, structured learning environment that enables and accommodates progression. Skilled in communication, organisation, and multitasking. Quick learner with the ability to remain calm under pressure, experienced working in high-pressure environments while maintaining standards and delivering exceptional customer satisfaction.
Loyal employee with a solid understanding of training and mentoring new employees, hard-working with an internal drive to deliver excellence, works well both independently and as part of a team to handle a high volume of customers.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Bartender
Wallsend Engineers Social Club
Wallsend, North Tyneside
2022.11 - Current
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Handled cash transactions securely minimising risk of theft or fraud.
- Collaborated with team members to provide seamless service during busy periods, maintaining efficiency and a clean and organised bar, enhancing customer satisfaction.
- Resolved customer complaints promptly, to maintain good relationships.
- Provided excellent service to customers, resulting in repeat business. Developed rapport with regular patrons fostering a loyal customer base.
- Recommended drinks to customers, increasing overall sales.
- Checked identification of customers to ensure legal drinking age compliance.
- Trained new staff members effectively, ensuring service standards were maintained.
Trainee Recruitment Consultant
JD Recruitment Group Ltd
Newcastle upon Tyne
2021.05 - 2021.11
- Drafted comprehensive job descriptions and utilised social media platforms to advertise job vacancies effectively.
- Sourced suitable applicants for job vacancies in various sectors, across the country, using various methods such as Indeed, CV Library, and JobFlurry as well as social media platforms like LinkedIn and Facebook using Boolean search.
- Conducted detailed reference checks and coordinated skill assessment for potential candidates, ensuring a good fit for roles and mitigating risks.
- Updated internal databases with candidate information accurately and efficiently.
- Maintained client relationships with regular updates and communication.
- Provided constructive feedback to unsuccessful candidates after interviews.
Professional Student Placement
North Tyneside Carers' Centre
North Shields, North Tyneside
2019.05 - 2019.07
- Effectively communicated with placement supervisors fulfilling daily tasks given accurately and efficiently. Quickly learnt and applied new skills to tasks, improving productivity.
- Supported caseworkers in their work without jeopardising confidentiality.
- Responsible for handling and budgeting cash provided by the organisation during meetups and sessions.
- Remained professional during high-pressure events while ensuring the safety of service users.
- Demonstrated mentoring ability when assisting two young carers to prepare for university.
Glass collector and bartender
Lindisfarne Social Club Ltd
Wallsend, North Tyneside
2017.09 - 2018.11
- Delivered friendly and courteous customer service whilst multitasking, maximising positive customer satisfaction with no reduction in work efficiency.
- Provided diligent collection, washing, and restocking duties as well as regular upkeep and tidying tasks behind the bars and in the rooms.
- Showcased strong attention to detail by inspecting the cleanliness of glasses after washing and drying before stocking for reuse.
- Organised glasses for an efficient cleaning and stocking process.
- Managed stock levels of glassware to ensure adequate supplies during busy periods.
- Facilitated rapid turnover by quick removal of empty glasses and bottles on tables and bar counters.
- Enhanced safety in the environment by promptly clearing broken glassware and cleaning spilt beverages.
- Supported team members during high-volume shifts for improved efficiency, ensuring a harmonious working environment.
- Processed cash and card payments promptly and accurately to avoid till discrepancies and minimise customer waiting times.
- Participated in end-of-day cleanup routines, contributing to a smooth closing and opening process.
Education
A-Levels - Health and Social Care
Burnside Business and Enterprise College
Wallsend, North Tyneside 2016.09 - 2018.06
Certificate of Higher Education - Criminology and Psychology
Leeds Trinity University
Leeds 2018.09 - 2020.03
Skills
- Money handling
- Effective communication
- Excellent Customer Service
- Resilience under pressure
- Organised
- Time management
Timeline
Bartender
Wallsend Engineers Social Club
2022.11 - Current
Trainee Recruitment Consultant
JD Recruitment Group Ltd
2021.05 - 2021.11
Professional Student Placement
North Tyneside Carers' Centre
2019.05 - 2019.07
Certificate of Higher Education - Criminology and Psychology
Leeds Trinity University
2018.09 - 2020.03
Glass collector and bartender
Lindisfarne Social Club Ltd
2017.09 - 2018.11
A-Levels - Health and Social Care
Burnside Business and Enterprise College
2016.09 - 2018.06