Nicola Austen
Taunton,Somerset
Summary
Offering strong interpersonal and communication skills, along with compassionate and patient approach to supporting learners. Knowledgeable about fostering inclusive learning environments and building positive relationships with students. Ready to use and develop skills in classroom assistance, behaviour management, and educational guidance in Regional Operations Manager Specialist Division role.
Overview
2
2
years of professional experience
Work history
Education Support Worker
NHS
Taunton, Somerset
2024.04 - Current
- My career in the NHS has spanned 17 years of various roles and responsibilities were I have gained valuable knowledge qualification's along the way, from working as a Health Care Assistant on a male medical ward, to a Maternity Support working on a maternity ward, then onto a Health Care Assistant with the District Nursing team then becoming an Assistant Practitioner in the District Nursing team, which lead to an Education role with the Tissue Viability team that then lead to Education Support worker within the care sector.
- Providing high-quality training and education to enable residents to access the best quality of care.
- Adaptable skills and knowledge for the care sector I am training. The training covers many different subjects and provide programme for the care sector to join.
- Communicating with a vast number of different professionals, patients/residents, for example: Primary care networks, GPs, Inpatient and community teams, Registered nurses, Care support staff, Care sector managers, Care agencies, Team colleagues, Social services, District nursing services.
- I support and review training packages and develop new training packages appropriate for the care sector, using PowerPoint, other programme I use: Excel spreadsheets, Microsoft Word, Outlook diary.
- I plan my work and time management effectively for my role to meet the requirements of the people I am training, my colleagues' availability, and the geographical area, making sure that I priorities my workload effectively.
- The training I provide and coordinate is to enable care sector staff to gain a better knowledge base to provide improved and effective care to the people they look after.
- I have the competency, confidence, and expertise to carry out my role. I work under my own initiative within the remit of my role and as part of the team.
- I organise what equipment is required for the training being provided and any other resources that are required. I adapt as necessary to meet the specific needs of the sector I am providing training for.
- I collate data, monitoring, and evaluation, and have excellent IT skills. Within the role, I preserve confidentiality and am aware of the Data Protection Act and consent to treatment guidelines. I address any problems during the day-to-day work, reporting any concerns to a team leader/manager.
Education
University of Somerset
Taunton, SomersetSkills
I consider myself to be friendly, approachable, and hardworking, always giving 100% to everything I do I work well both in a team and as an individual, using my initiative to complete tasks I can manage numerous activities/tasks simultaneously and seek out workable solutions when met with challenges
I possess great communication skills with active listening, written, verbal, and non-verbal, as I have had a vast career in different environments Working in an office environment from the age of 16, I can touch-type Also, the care sector and the NHS, so I pride myself on being very adaptable in my approach to working
Affiliations
- I love to spend time with my family and friends, going out socially or just spending quality time with each other. I enjoy going for dog walks, listening to audiobooks, gardening, and holidays. I also do Avon in my spare time, and have a large customer base, and have done this for many years.
Timeline
Education Support Worker
NHS
2024.04 - Current
University of Somerset