Qualified Dental Nurse/ Receptionist
Birmingham Community Healthcare Trust
Birmingham, Birmingham
03.2025 - Current
- Improved teamwork among dental staff through effective communication skills.
- Maintained sterile environment in exam rooms to ensure strict compliance with infection control standards.
- Facilitated smooth admin processes by handling appointment bookings and cancellations efficiently.
- Managed inventory effectively, reducing unnecessary expenditure on dental supplies.
- Contributed to increased patient satisfaction with the provision of clear, concise pre-treatment information.
- Supported dentists during both routine check-ups and specialised treatments for optimal results.
- Assisted in complex dental procedures, resulting in successful outcomes.
- Streamlined patient flow by implementing efficient scheduling techniques.
- Assured patient's comfort during dental procedures by providing empathetic care.
- Demonstrated technical proficiency in operating modern dental equipment, ensuring seamless operations.
- Provided comprehensive post-operative instructions to patients leading to swift recoveries.
- Delivered quality customer service, resulting in repeat appointments and referrals from satisfied patients.
- Documented patient records diligently, facilitating accurate tracking of medical histories and treatments given.
- Ensured adherence to all relevant health and safety regulations within the practice.
- Prepared patients for treatment, ensuring their comfort and readiness.
- Enhanced practice reputation through professional and courteous patient interactions.
- Promoted high standards of oral hygiene for improved patient health.
- Participated actively in team meetings and training sessions, enhancing overall clinic performance.
- Maintained a clean, sterile practice environment to ensure patient and staff safety.
- Facilitated smooth day to day running of practice, assisting with receptionist duties such as patient scheduling.
- Maintained up to date patient records, registering medical data.
- Educated patients on postoperative dental care to accelerate the healing process.
- Managed stock of dental supply.
- Assisted fellow staff in additional duties for continued smooth running of practice operations.
- Provided excellent patient care from arrival to treatment completion.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Arranged appointments using online booking system.
- Answered client queries regarding charges and payment options.
- Greeted patients and helped with completing intake and consent forms.
- Maintained accurate logs of visitor entries for security purposes.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Managed phone calls, resulting in effective communication flow within the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Answer telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
