Nicola Arrowsmith
Mold
Summary
Driven professional with expertise in private and corporate banking, business development, and staff management. Demonstrates strong problem-solving and communication skills, ensuring smooth branch operations and high customer satisfaction. Proven track record in recruitment and training, enhancing team performance and driving business growth.
Overview
23
23
years of professional experience
20
20
years of post-secondary education
Work history
Deputy Branch Manager
Handelsbanken plc
Manchester
09.2025 - Current
- Recruited to drive growth of private banking offering in Manchester
- Delivered exceptional customer service by understanding and addressing individual client needs.
- Offered comprehensive support and tailor made solutions to clients with complex mortgage needs.
- Maintained up-to-date knowledge of market, offering informed advice to clients.
- Managed a team of assistant banking managers to enhance operational efficiency.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Collaborated with branch manager on strategic planning for business growth.
Branch Manager
Handelsbanken plc
Chester, Cheshire
05.2023 - 08.2025
- Achieved year-on-year growth in branch profitability through business development and people management.
- Established long-term relationships with clients and local professionals, contributing to ongoing growth of branch.
- Developed and implemented strategies for increased customer satisfaction, securing client loyalty.
- Responsible for recruitment process, ensuring selection of competent staff members with focus on customer service and delivering business growth.
- Encouraged positive work environment, improving overall team morale
- Led team meetings to foster communication and collaboration.
- Conducted regular performance reviews for continuous employee development.
- Regularly reviewed business processes to ensure operational efficiency and ensured branch met all regulatory requirements.
- Organised local marketing activities, boosting brand visibility and own profile within local community
Deputy Branch Manager – Chester
Handelsbanken plc
Chester
09.2019 - 05.2023
- Managed portfolio of private individuals and corporate customers across various sectors, consistently exceeding customer service expectations.
- Contributed to branch profitability through targeted business development activities.
- Line managed Assistant Banking Manager team, supporting their personal development and strengthening team performance by conducting regular staff training sessions,.
- Collaborated with Branch Manager on strategic planning for business growth.
- Alleviated workload of Branch Manager by assuming additional responsibilities during their absence.
Staff Representative - UK Works Council
Handelsbanken plc
07.2017 - 12.2019
- Deputy European Works Council Staff Representative.
Individual Banking Manager - Chester
Handelsbanken plc
Chester
09.2013 - 09.2019
Account Manager Support - Chester
Handelsbanken plc
Chester
01.2008 - 08.2013
Various roles
HSBC Bank plc
08.2002 - 12.2008
Education
CeMAP - Certificate - Mortgage Advice & Practice
Institute of Financial Services
02.2006 - 08.2012
BSc (Hons) - Management Science
Loughborough University
09.2001 - 07.2005
DPS - Diploma of Professional Studies -
Loughborough University
07.2001 - 09.2005
A-Levels - Business Studies (A), Law (A), French (C)
Castell Alun High School
09.1999 - 07.2001
ACB Dip - Applied Diploma in Corporate Banking -
London Institute of Banking & Finance
02.2006 - 04.2009
GCSEs - 10 higher grade passes
Castell Alun High School
Skills
- Private Banking
- Relationship Management
- CeMAP qualification
- Mortgage advise expertise
- Business development
- Staff management and mentoring
- Recruitment and training
- Leadership
REFERENCES
Available on request.
Timeline
Deputy Branch Manager
Handelsbanken plc
09.2025 - Current
Branch Manager
Handelsbanken plc
05.2023 - 08.2025
Deputy Branch Manager – Chester
Handelsbanken plc
09.2019 - 05.2023
Staff Representative - UK Works Council
Handelsbanken plc
07.2017 - 12.2019
Individual Banking Manager - Chester
Handelsbanken plc
09.2013 - 09.2019
Account Manager Support - Chester
Handelsbanken plc
01.2008 - 08.2013
CeMAP - Certificate - Mortgage Advice & Practice
Institute of Financial Services
02.2006 - 08.2012
ACB Dip - Applied Diploma in Corporate Banking -
London Institute of Banking & Finance
02.2006 - 04.2009
Various roles
HSBC Bank plc
08.2002 - 12.2008
BSc (Hons) - Management Science
Loughborough University
09.2001 - 07.2005
DPS - Diploma of Professional Studies -
Loughborough University
07.2001 - 09.2005
A-Levels - Business Studies (A), Law (A), French (C)
Castell Alun High School
09.1999 - 07.2001
GCSEs - 10 higher grade passes
Castell Alun High School