Nicola Arrowsmith
Mold
Summary
Driven professional with expertise in private and corporate banking, business development, and staff management. Demonstrates strong problem-solving and communication skills, ensuring smooth branch operations and high customer satisfaction. Proven track record in recruitment and training, enhancing team performance and driving business growth.
Overview
23
23
years of professional experience
20
20
years of post-secondary education
Work history
Deputy Branch Manager
Handelsbanken plc
Manchester
2025.09 - Current
- Recruited to drive growth of private banking offering in Manchester
- Delivered exceptional customer service by understanding and addressing individual client needs.
- Offered comprehensive support and tailor made solutions to clients with complex mortgage needs.
- Maintained up-to-date knowledge of market, offering informed advice to clients.
- Managed a team of assistant banking managers to enhance operational efficiency.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Collaborated with branch manager on strategic planning for business growth.
Branch Manager
Handelsbanken plc
Chester, Cheshire
2023.05 - 2025.08
- Achieved year-on-year growth in branch profitability through business development and people management.
- Established long-term relationships with clients and local professionals, contributing to ongoing growth of branch.
- Developed and implemented strategies for increased customer satisfaction, securing client loyalty.
- Responsible for recruitment process, ensuring selection of competent staff members with focus on customer service and delivering business growth.
- Encouraged positive work environment, improving overall team morale
- Led team meetings to foster communication and collaboration.
- Conducted regular performance reviews for continuous employee development.
- Regularly reviewed business processes to ensure operational efficiency and ensured branch met all regulatory requirements.
- Organised local marketing activities, boosting brand visibility and own profile within local community
Deputy Branch Manager – Chester
Handelsbanken plc
Chester
2019.09 - 2023.05
- Managed portfolio of private individuals and corporate customers across various sectors, consistently exceeding customer service expectations.
- Contributed to branch profitability through targeted business development activities.
- Line managed Assistant Banking Manager team, supporting their personal development and strengthening team performance by conducting regular staff training sessions,.
- Collaborated with Branch Manager on strategic planning for business growth.
- Alleviated workload of Branch Manager by assuming additional responsibilities during their absence.
Staff Representative - UK Works Council
Handelsbanken plc
2017.07 - 2019.12
- Deputy European Works Council Staff Representative.
Individual Banking Manager - Chester
Handelsbanken plc
Chester
2013.09 - 2019.09
Account Manager Support - Chester
Handelsbanken plc
Chester
2008.01 - 2013.08
Various roles
HSBC Bank plc
2002.08 - 2008.12
Education
CeMAP - Certificate - Mortgage Advice & Practice
Institute of Financial Services
2006.02 - 2012.08
BSc (Hons) - Management Science
Loughborough University
2001.09 - 2005.07
DPS - Diploma of Professional Studies -
Loughborough University
2001.07 - 2005.09
A-Levels - Business Studies (A), Law (A), French (C)
Castell Alun High School
1999.09 - 2001.07
ACB Dip - Applied Diploma in Corporate Banking -
London Institute of Banking & Finance
2006.02 - 2009.04
GCSEs - 10 higher grade passes
Castell Alun High School
Skills
- Private Banking
- Relationship Management
- CeMAP qualification
- Mortgage advise expertise
- Business development
- Staff management and mentoring
- Recruitment and training
- Leadership
REFERENCES
Available on request.
Timeline
Deputy Branch Manager
Handelsbanken plc
2025.09 - Current
Branch Manager
Handelsbanken plc
2023.05 - 2025.08
Deputy Branch Manager – Chester
Handelsbanken plc
2019.09 - 2023.05
Staff Representative - UK Works Council
Handelsbanken plc
2017.07 - 2019.12
Individual Banking Manager - Chester
Handelsbanken plc
2013.09 - 2019.09
Account Manager Support - Chester
Handelsbanken plc
2008.01 - 2013.08
CeMAP - Certificate - Mortgage Advice & Practice
Institute of Financial Services
2006.02 - 2012.08
ACB Dip - Applied Diploma in Corporate Banking -
London Institute of Banking & Finance
2006.02 - 2009.04
Various roles
HSBC Bank plc
2002.08 - 2008.12
BSc (Hons) - Management Science
Loughborough University
2001.09 - 2005.07
DPS - Diploma of Professional Studies -
Loughborough University
2001.07 - 2005.09
A-Levels - Business Studies (A), Law (A), French (C)
Castell Alun High School
1999.09 - 2001.07
GCSEs - 10 higher grade passes
Castell Alun High School