Nicol Pinkham
Shenley Brook End,UK
Summary
A passionate, forward-thinking professional with 15+ years’ experience delivering commercially successful, user-focused solutions for global brands including Vivobarefoot and Adidas. Skilled in stakeholder engagement, storytelling, and translating complex ideas into impactful outcomes, with experience using AI tools to prototype and simplify processes. Salesforce Certified, with hands-on experience across Sales Cloud and Service Cloud, specialising in automation, data modelling, flows, dashboards and reporting. Passionate about technology and AI, with a strong ability to bridge business needs and technical solutions. “I combine creative storytelling with structured problem-solving to translate complex challenges into clear, compelling solutions.”
Overview
14
14
years of professional experience
Work history
Solo Salesforce Administrator
OSCAR Birmingham
2026.03 - 2026.04
- As a Solo Salesforce Administrator at OSCAR Birmingham, I Collaborate with stakeholders to streamline processes, ensuring smooth daily operations. I deliver customisation through objects, fields, and validation rules, while implementing automation using Flow to improve efficiency. I support users through training and troubleshooting, build insightful reports and dashboards, maintain data integrity, and manage user access, ensuring secure, scalable, and user-friendly solutions across the organisation.
Salesforce Administrator Program
Supermums
2025.11 - 2026.04
- Completed the Supermums Salesforce Administrator Programme, a 20-week intensive course delivered by a Salesforce Trailhead Academy Partner. Gained hands-on experience building and configuring solutions across Sales Cloud, Service Cloud, and NPSP; including automation, data management, security, and reporting. Managed projects using Flows, custom objects, and dashboards to translate business needs into scalable solutions. Now a Salesforce Certified Administrator, focused on translating business requirements into user-friendly, solution-led experiences.
Senior Lead Footwear Designer
Vivobarefoot
2022.01 - 2026.01
- As Senior Lead Footwear and CMF Designer at Vivobarefoot, I defined creative and strategic direction across multiple product categories, translating business objectives and user needs into commercially successful solutions. I led end-to-end concept development, from ideation through to final specification, combining deep materials expertise with a human-centred, solution-led approach.Working cross-functionally with product, development, and commercial teams, I aligned stakeholders around clear design narratives and delivered scalable, data-informed outcomes that strengthened brand identity and supported business growth. I specialised in simplifying complex design challenges into clear, actionable concepts, enabling effective decision-making across teams.Highlights include winning Best Footwear Award at the 2023 Drapers Awards and delivering consecutive seasonal range sell-outs across key global distributors.
Senior Footwear Designer
Adidas by Stella McCartney
2012.01 - 2021.12
- As Senior Footwear Designer, I partnered with the Design Director and cross-functional teams to deliver innovative, consumer-focused footwear solutions that balanced performance, sustainability, and fashion-led design. I translated creative vision and business requirements into compelling product concepts, presenting to senior stakeholders to influence direction and secure alignment.Collaborating closely with Stella McCartney and global teams, I contributed to seasonal category range innovation.
Education
Salesforce Certified - Platform Administrator | Platform App Builder - in Process | AI Associate - in Process | Trailhead
Tailhead By Salesforce
London 2026.01 -
BA (HONS) : Footwear - Product Design & Development (2:1)
London College of Fashion
London 2008.09 - 2011.09
Higher National Diploma - Fashion & Clothing (Triple Distinction)
King's College London
London 2006.09 - 2008.09
Skills
- Solution Demonstration & Storytelling
- Stakeholder Engagement & Discovery
- Business Problem Translation
- Customer Journey Thinking
- Salesforce (Admin, Flow, Reports, Security)
- Data Modelling
- Cross-Functional Collaboration
- Commercial Strategy
- Automation processes
- Service cloud administration
- User training
- Team Management & Mentoring
Websites
Timeline
Solo Salesforce Administrator
OSCAR Birmingham
2026.03 - 2026.04
Salesforce Certified - Platform Administrator | Platform App Builder - in Process | AI Associate - in Process | Trailhead
Tailhead By Salesforce
2026.01 -
Salesforce Administrator Program
Supermums
2025.11 - 2026.04
Senior Lead Footwear Designer
Vivobarefoot
2022.01 - 2026.01
Senior Footwear Designer
Adidas by Stella McCartney
2012.01 - 2021.12
BA (HONS) : Footwear - Product Design & Development (2:1)
London College of Fashion
2008.09 - 2011.09
Higher National Diploma - Fashion & Clothing (Triple Distinction)
King's College London
2006.09 - 2008.09