Nicky Vaux
West Kirby,Wirral
Summary
Enthusiastic Customer Services and Sales Agent with talent for resolving customer issues and driving sales growth. Skilled at building strong customer relationships, leading to increased client satisfaction and loyalty. Proven in upselling products and services, contributing to team targets and company goals.
Overview
29
29
years of professional experience
7
7
years of post-secondary education
Work history
Teaching Assistant
St Bridget’s Primary School
01.2022 - 07.2026
- Assisted teachers and pupils in delivering diverse curriculum activities to enhance learning experiences.
- Communicated effectively with staff and students to improve understanding and collaboration.
- Fostered strong relationships with parents, pupils, and colleagues to create a supportive school community.
- Prioritised tasks effectively in a fast-paced school setting to ensure smooth operations.
- Kept precise records of student information and managed confidential documents securely.
- Assisted families by responding to questions and supplying resources for better involvement in education.
Director
Tribalist Ltd
01.2013 - 01.2022
- Oversaw complete business operations to ensure alignment with organisational objectives.
- Cultivated and sustained robust customer relationships, enhancing loyalty and satisfaction.
- Resolved customer concerns and complaints professionally.
- Addressed customer enquiries through telephone, email, and online channels, ensuring timely and effective responses.
- Oversaw administrative tasks including scheduling and invoicing to maintain smooth operations.
- Worked independently while ensuring excellent customer satisfaction.
- Developed strong commercial awareness and problem-solving skills.
- Led team to streamline operations by implementing new strategies.
- Conducted strategic planning sessions to drive corporate objectives.
- Implemented operational changes for improved efficiency.
- Enforced compliance measures for adherence to industry standards.
- Identified and capitalised on growth opportunities in the market.
- Managed negotiations with clients to secure profitable contracts.
- Optimised resource allocation to maximise productivity.
- Fostered a positive work environment, increased employee morale.
- Established solid partnerships for enhanced market presence.
- Initiated business development activities, expanded client base.
- Coordinated large scale projects with successful outcomes.
- Championed change initiatives within the organisation for streamlined operations.
- Developed comprehensive business plans for company growth.
- Introduced new marketing campaigns, boosted brand image.
- Enhanced productivity through innovative management techniques.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
- Built key stakeholder relationships to facilitate business growth.
- Evaluated market trends and competitor activities, informing strategic decision-making.
- Initiated and oversaw innovative marketing campaigns, enhancing brand visibility.
- Navigated regulatory landscapes, maintaining legal compliance and risk mitigation.
- Directed day-to-day work of 40 employees and motivated teams to exceed objectives.
Social Media and Customer Service Manager
Pocket Media
Mytholmroyd, West Yorkshire
04.2011 - 05.2013
- Increased customer engagement through strategic management of social media platforms.
- Increased brand visibility by developing and implementing strategic social media campaigns.
- Cultivated a strong community online through consistent, meaningful dialogue with followers.
- Produced regular reports on social media performance to inform future strategies.
- Developed engaging online content for improved customer interaction.
- Enhanced operational efficiency by pinpointing and addressing key areas for improvement.
- Resolved complaints efficiently, fostering customer loyalty.
- Influenced positive brand perception by promptly addressing customer concerns on social platforms.
- Handled crises effectively to protect brand image. effectively, mitigating damage to brand reputation online.
- Optimised processes for enhanced efficiency within the team. for improved team efficiency.
- Streamlined communication channels within organisation, facilitating better collaboration and response times.
- Collaborated cross-functionally for seamless service delivery.
- Fostered a supportive environment through active team management.
- Conducted regular meetings for transparent communication.
- Developed an efficient content calendar leading to a well-organised posting schedule.
- Enhanced digital presence through the creation of compelling visual designs.
- Monitored industry trends for incorporation into our social media strategy.
- Optimised SEO practices for improved website traffic.
- Stayed up-to-date on new digital technologies and social media best practices for continuous improvement in service delivery.
- Ran successful promotional campaigns to raise product awareness.
- Conducted comprehensive competitor analyses to stay ahead in market trends.
- Produced photo and video content with excellent editing skills.
- Produced photo and video content with excellent editing skills.
- Responded to comments, messages and feedback to build brand activity profiles.
Customer Service Representative
American Express
01.2003 - 01.2004
- Delivered high-quality telephone-based customer service to enhance customer satisfaction.
- Resolved customer issues efficiently and professionally.
- Assisted customers with account enquiries and service requests, ensuring prompt resolution and positive experience.
- Maintained accurate customer records and account information to support efficient service delivery.
- Ensured adherence to quality and compliance standards during service delivery.
Customer Service Advisor
Centrica
01.2000 - 01.2002
- Guided customers through account and service-related enquiries, enhancing their overall experience.
- Managed high volume of customer calls, ensuring timely resolution of inquiries.
- Investigated and resolved customer concerns.
- Recorded and updated customer information across multiple systems to ensure data accuracy.
- Delivered excellent service while meeting performance targets.
Customer Service Advisor (Faults Line)
British Gas
01.1999 - 01.2000
- Responded to customer calls regarding faults and emergencies.
- Logged and escalated issues to ensure timely resolution and customer satisfaction.
- Demonstrated empathy and professionalism in resolving customer issues, enhancing overall service experience.
- Reassured customers amidst faults and emergencies, fostering trust and calm.
Telephone Interviewer
National Opinion Polls (NOP)
01.1998 - 01.1999
- Conducted telephone interviews with members of the public to gather valuable insights.
- Built strong connections with respondents through effective communication, facilitating open dialogue.
- Recorded and organised information accurately to ensure data integrity.
- Worked to quality and productivity targets.
Education
PGCE with QTS -
Liverpool John Moores University
LiverpoolBachelor of Arts - Critical Fine Art Practice
University of Brighton
Brighton 09.2002 - 06.2005
Foundation Degree in Arts - Art And Design
New College Nottingham
Nottingham 09.2001 - 06.2002
A-Levels - English Literature, German, Fine Art, Graphic Design, General Studies
Didcot Sixth Forms
Didcot, Oxfordshire 09.1997 - 06.1999
GCSEs - 10 x GCSEs
Didcot Girls School
Didcot, Oxfordshire 10.1995 - 06.1997
Skills
- Customer service excellence
- Telephone customer support
- Complaint handling and resolution
- Building customer relationships
- Active listening and empathy
- Problem solving
- Administration and data entry
- CRM and database systems
- Microsoft Office
- Working remotely and independently
- Time management and organisation
- Written and verbal communication
- Managing confidential information
- Teamwork and collaboration
- Meeting sales targets
- Retail software proficiency
- Billing experience
- Digital marketing awareness
- E-Commerce navigation
- Email correspondence
- Inbound calling
- Prospecting potential leads
- Understanding consumer behaviour
- Live chat support
- Social media savvy
- Complaint handling
- Up-selling techniques
References
Available upon request.
Degree
Details available upon request
Languages
German
Fluent
French
Intermediate
Hindi
Elementary
References
References available upon request.
Timeline
Teaching Assistant
St Bridget’s Primary School
01.2022 - 07.2026
Director
Tribalist Ltd
01.2013 - 01.2022
Social Media and Customer Service Manager
Pocket Media
04.2011 - 05.2013
Customer Service Representative
American Express
01.2003 - 01.2004
Bachelor of Arts - Critical Fine Art Practice
University of Brighton
09.2002 - 06.2005
Foundation Degree in Arts - Art And Design
New College Nottingham
09.2001 - 06.2002
Customer Service Advisor
Centrica
01.2000 - 01.2002
Customer Service Advisor (Faults Line)
British Gas
01.1999 - 01.2000
Telephone Interviewer
National Opinion Polls (NOP)
01.1998 - 01.1999
A-Levels - English Literature, German, Fine Art, Graphic Design, General Studies
Didcot Sixth Forms
09.1997 - 06.1999
GCSEs - 10 x GCSEs
Didcot Girls School
10.1995 - 06.1997
PGCE with QTS -
Liverpool John Moores University