Nicky Race

• Raising purchase orders for access and equipment.
• Booking access to sites for engineers and liaising with clients.
• Answered inbound phone calls.
• Provided administrative support to Project Managers, aiding in successful project execution.
• Streamlined project delivery process by effectively coordinating key tasks and deadlines.
• Completed administrative paperwork promptly upon request from senior management ensuring no delays in processes or decisions.
• Ensured compliance with company policies whilst performing daily administrative duties.
• Liaised between different departments, promoting transparency and smooth flow of information during projects.
• Handled correspondence, providing timely responses to all enquiries.
• Provided administrative support during high-pressure periods, aiding overall productivity.
• Build hand over packs for completed works on site.
• General office duties
• Raising network outages in order for engineers to work on antenna's and telecoms equipment.

• Streamlined office operations by implementing effective filing systems.
• Maintained office supplies, reducing downtime due to lack of resources.
• Handled correspondence, providing timely responses to all enquiries.
• Maintained clean and organised workspace through regular upkeep activities.
• Creating quotations for clients for potential works.
• Raising purchase orders for equipment.
• Raising Invoices for completed works and providing them to clients.
• Dealing with clients on a daily basis including attending meetings in regards to works carried out.
• Speaking to engineers on a daily basis.
• Booking engineers vehicles in for servicing or any other maintenance works required.
• General day to day office duties including the opening and closing of the business.

• Processed services promptly ensuring a positive experience for customers.
• Taking calls on a daily basis in regards to bin collections, services and complaints.
• Dealing with customer invoice and service queries via email and phone call.

• Taking calls on a daily basis from engineers, clients.
• Building and sending work schedules to engineers on a weekly basis.
• Managed communication amongst project team members to foster collaboration.
• Responded promptly to client queries, boosting customer satisfaction levels.
• Dealing with client queries via email.
• General office duties.
• Book accommodation for engineers.

• Enhanced customer satisfaction by handling reservation inquiries in an efficient manner.
• Streamlined booking process for efficiency and ease of use.

• Dealing with customer bookings and enquiries on a daily basis.
• Admin at the end of the day.
• Using the database system on a daily basis to enter and find customer details on the system.
• Taking card payments over the phone.
• Preparation for opening and closing of the office.
• Dealing with email enquiries on a daily basis.
• Daily cleaning/maintenance of the office.

• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Delivered exceptional after-sales service, encouraging repeat business.
• Improved customer service by efficiently handling queries and complaints.
• Trained new staff members, fostering a supportive working environment.

• Serving customers in the aquatics/pets departments.

• Maintaining standards in the departments at the end of the day.

• Merchandising the department.

• Replenishing the department.

• Preparation for promotions within the store.

• Dealing with customer calls, queries within the department.

• Daily cleaning/maintenance of tanks, reptile and chicken enclosures.

• Learnt about new products quickly, providing comprehensive guidance to customers.
• Demonstrated products effectively leading to increased sales conversions.
• Collaborated effectively with team members to meet sales targets.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.

• Serving customers at the till point.

• Maintaining standards on the shop floor at the end of the day.

• Taking phone calls, signing in/out visitors to the store.

• Merchandising the sales floor.

• Replenishing the sales floor throughout the day.

• Preparation for promotions within the store.

• Merchandising Sales Floor
• Handling of customer problems or complaints.
• Processing customer orders in line with customer’s documentation.
• Maintaining Replenishment on Shopfloor (e.g. filling clothes, Shoes and Accessories)
• Handling customer enquiries.
• Refunds/Exchanges within company policy
• Maintaining standards on shop floor at the end of the day
• Taking phone calls, signing in/out visitor’s to the store
• Preparation for upcoming sales within the store

• Merchandising Sales Floor
• Handling of customer problems or complaints.
• Processing customer orders in line with customer’s documentation.
• Maintaining Replenishment on Shopfloor (e.g. filling clothes, Shoes and Accessories)
• Handling customer enquiries.
• Refunds/Exchanges within company policy
• Maintaining standards on shop floor at the end of the day
• Taking phone calls, signing in/out visitor’s to the store
• Preparation for upcoming sales within the store

• Assembling, varnishing, soldering, testing and packing of electrical components for different suppliers within the
company.