Summary
Overview
Work history
Education
Skills
Timeline
Generic

Nicky Preston

Stroud,Gloucestershire

Summary

I have a high understanding of use of electronic ordering systems and micros systems. I always ensure timely service delivery with efficient multitasking and handling of busy times within work. I have also proven ability to handle customer complaints effectively, as well as enhancing customer relations and satisfaction. I believe i am skilled in up-selling strategies and sales techniques, contributing to increased revenue for the business. I am always committed to maintaining a high standard of customer service and ensuring cash handling accuracy. I aspire to leverage skills in a dynamic environment focused on growth and excellence.

Overview

2
2
years of professional experience
2047
2047
years of post-secondary education

Work history

Food and beverage assistant

De Vere
Tortworth, South Gloucestershire
10.2023 - Current
  • Ensured prompt bill generation and collection preventing delays.
  • Mastered use of point-of-sale systems enhancing customer check-out efficiency.
  • Prioritized tasks during peak hours to ensure smooth operations.
  • Trained new team members, contributing to staff proficiency.
  • Demonstrated exceptional customer service by promptly attending to diner's needs.
  • Managed shifts with over 150 covers on multiple occasions along side a strong team of co-workers smoothly and effectively

Pot washer

The Royal Oak
Wotton-under-Edge, Gloucestershire
02.2023 - 10.2023
  • Ensured safe working environment by promptly cleaning spills and other hazards.
  • Helped along side higher roles to keep pace of business going smoothly during busy periods
  • Achieved hygienic kitchen conditions with regular sanitation procedures.
  • Kept dishwashing area free from clutter, maximising space for more productive work.
  • Improved efficiency in the kitchen by organizing washed dishes for easy access.

Education

GCSEs - Maths [Grade 4], English Lit [Grade 4], English Lang [Grade 4], Combined Science [Grade 5-5]

Katharine Lady Berkeley's School
Wotton-under-Edge, Gloucestershire
04.2001 - 07.2023

A-Levels - BTEC L3 National foundation diploma (540) RQF in ESPORTS [Pass Grade]

South Gloucestershire and Stroud College
Bristol

Skills

  • Electronic ordering systems use
  • Use of cleaning equipment
  • Up-Selling strategies
  • Knowledge of micros systems
  • Multitasking efficiency
  • Timely service delivery
  • Handling customers complaints efficiently
  • Cash handling
  • Customer Service
  • Customer relations
  • Sales techniques
  • Workplace cleanliness

Timeline

Food and beverage assistant

De Vere
10.2023 - Current

Pot washer

The Royal Oak
02.2023 - 10.2023

GCSEs - Maths [Grade 4], English Lit [Grade 4], English Lang [Grade 4], Combined Science [Grade 5-5]

Katharine Lady Berkeley's School
04.2001 - 07.2023

A-Levels - BTEC L3 National foundation diploma (540) RQF in ESPORTS [Pass Grade]

South Gloucestershire and Stroud College
Nicky Preston