Nicky James

Manage 100's of cases across multiple sectors relating to absences, disciplinary's, grievances, performance, probation and flexible working requests.

Advise managers on actions regarding employee disciplinary issues working closely with the HR advisor to come to a conclusion.

Provide managers with any documentation or policies needed in aid of any cases.

Create individual and unit redundancy quotes for HR business partners and advisors.

Manage data subject access requests including collating, sorting and redacting documents.

Note taking for disciplinary and grievance meetings.

Offer ER support via phone call for any employees needing urgent advice or support.

Create weekly ticket reports for HR advisors on Excel.

Create new letter templates and update policies to keep up with business needs.

Provided HR administrative services including new starters, references, redundancies, leavers and general HR queries

Payroll administrative services including running reports, inputting time-sheets, setting up pay deductions for loans and general payroll queries.

Liasing with payroll, finance and IT when needed to solve individual incidents.

Second line incident management.

High level of responsibility covering payroll for major councils.

Working towards major deadlines.

Supporting HR on their daily tasks including recruitment and references.

Completing daily payroll tasks prioritising what is essential.

Basic understanding of all departments (HR, recruitment, training, payroll, finance and application support).

First line customer support.

Incident management.

Training new employees of every aspect of the business.

Completing HR incidents when possible to avoid sending to second line team.

Manning the till at peak times in the shop floor.

Assisting and providing advice on materials to customers.

Sorting and distributing stocks to relevant departments and internal stakeholders.

General tasks as directed by the manager.