Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Nicky James

Summary

Having moved around within multiple shared services departments I found my strengths and interests lay within HR. I am a driven professional keen on providing the highest level of service employees may need. Committed to work within the team to create a healthy work environment.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

ER, Policy & Governance Co-ordinator

Aramark
Leeds, West Yorkshire
12.2021 - Current

Manage 100's of cases across multiple sectors relating to absences, disciplinary's, grievances, performance, probation and flexible working requests.

Advise managers on actions regarding employee disciplinary issues working closely with the HR advisor to come to a conclusion.

Provide managers with any documentation or policies needed in aid of any cases.

Create individual and unit redundancy quotes for HR business partners and advisors.

Manage data subject access requests including collating, sorting and redacting documents.

Note taking for disciplinary and grievance meetings.

Offer ER support via phone call for any employees needing urgent advice or support.

Create weekly ticket reports for HR advisors on Excel.

Create new letter templates and update policies to keep up with business needs.


HR & Payroll Administrator

Aramark
Leeds, West Yorkshire
06.2018 - 12.2021

Provided HR administrative services including new starters, references, redundancies, leavers and general HR queries

Payroll administrative services including running reports, inputting time-sheets, setting up pay deductions for loans and general payroll queries.

Liasing with payroll, finance and IT when needed to solve individual incidents.

Payroll & Pension Administrator

BT LGS
South Shields, Tyne & Wear
03.2018 - 05.2018

Second line incident management.

High level of responsibility covering payroll for major councils.

Working towards major deadlines.

Supporting HR on their daily tasks including recruitment and references.

Completing daily payroll tasks prioritising what is essential.

Service Desk Analyst

BT LGS
South Shields, Tyne & Wear
09.2017 - 03.2018

Basic understanding of all departments (HR, recruitment, training, payroll, finance and application support).

First line customer support.

Incident management.

Training new employees of every aspect of the business.

Completing HR incidents when possible to avoid sending to second line team.

Customer Service Advisor

Wilko
Armley, West Yorkshire
10.2015 - 06.2017

Manning the till at peak times in the shop floor.

Assisting and providing advice on materials to customers.

Sorting and distributing stocks to relevant departments and internal stakeholders.

General tasks as directed by the manager.

Education

Business & Human Resource Management

Leeds Beckett University
Leeds
09.2013 - 07.2016

A-Levels - Business, English Language, Sociology

St Joseph’s RC Comprehensive/6th Form
Hebburn, South Tyneside
09.2011 - 06.2013

GCSEs - 10 GCSEs grade A – C including Maths and English

St. Wilfrid’s R.C College
South Shields, South Tyneside
09.2006 - 06.2011

Skills

Organisational skills

Prioritising daily workload

Knowledge of current UK policy and legislation

Microsoft Excel proficient

Ability to manage cases from start to finish


Languages

English
Fluent
Danish
Advanced

Timeline

ER, Policy & Governance Co-ordinator

Aramark
12.2021 - Current

HR & Payroll Administrator

Aramark
06.2018 - 12.2021

Payroll & Pension Administrator

BT LGS
03.2018 - 05.2018

Service Desk Analyst

BT LGS
09.2017 - 03.2018

Customer Service Advisor

Wilko
10.2015 - 06.2017

Business & Human Resource Management

Leeds Beckett University
09.2013 - 07.2016

A-Levels - Business, English Language, Sociology

St Joseph’s RC Comprehensive/6th Form
09.2011 - 06.2013

GCSEs - 10 GCSEs grade A – C including Maths and English

St. Wilfrid’s R.C College
09.2006 - 06.2011
Nicky James