NICKY JACKSON
Birmingham,West Midlands
Summary
Accomplished Kitchen Manager with expertise in kitchen operations and stock control. Led teams to optimise performance and enhance staff collaboration, while maintaining strict hygiene and safety standards. Managed budgets effectively, minimising waste and ensuring compliance with health regulations.
Overview
24
24
years of professional experience
Work History
Kitchen Manager
VOX Conference Centre- NEC GROUP/COMPASS
Birmingham
09.2021 - Current
- Managed kitchen operations, overseeing staff rota, stock control, and hygiene compliance to ensure efficient service delivery.
- Supervised team leaders and kitchen porters to ensure efficient operations
- Supervised team leaders and kitchen porters to streamline operations and enhance overall kitchen productivity.
- Conducted regular inventory checks to monitor stock levels and minimise waste, contributing to cost-effective kitchen management.
- Adhered to budget constraints when ordering supplies, effectively managing expenses
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks
- Maintained clean, safe working environments to eliminate accident risks.
- Identified necessary equipment repairs before breakdowns could disrupt service
- Managed and recorded food wastage
- Receiving in invoices and correcting any discrepancies
- Placing food, beverage and equipment orders
- Completed Stocktake monthly including full count and variances
- Maintained a detailed log of deliveries to ensure accuracy and timeliness.
- Received and checked stock deliveries for temperature compliance and damage
- Developed a superb rapport with staff to encourage better teamwork and productivity
Warehouse Operative
Amazon
Rugby
10.2020 - 08.2021
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Picked orders to meet productivity targets.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Instructed new starters
- Checked for damaged or missing items
STORES SUPERVISOR
The NEC Group
Birmingham
02.2018 - 10.2020
- Receiving, checking and storing goods. This includes back of house areas and front of house areas such as food, drinks, cleaning equipment and crockery/utensils. Ensuring all deliveries are of an accurate quantity, type and acceptable quality.
- Carry out temperature checks on all chilled deliveries and complete regular fridge/freezer checks recording correctly on a daily basis following health and safety regulations.
- Complete stocktake at the end of each month. Counting all stock correctly and imputing counts into Fourth(online ordering system). I have the responsibility of completing the whole stocktake each month while also making sure we keep depletions/billed sales variances at zero each month.
- Billed sales/Depletions. Each day remove pronoun the task of depleting the food and drink sales for every event that happens at the conference centre.
- Receiving invoices. With every delivery I accept in there is an invoice which I have to receive in. There could be up to 50 a day. Ensuring all the numbers are correct i.e. Cost, products, purchase order numbers, invoice numbers.
- Placing orders via Fourth online ordering system. Having the responsibility to place orders for Chefs, floor managers etc. such as food, drink, cleaning equipment, uniform and new plates/crockery.
- Dedicated champion for new online ordering system. Remove personal pronoun was nominated by my manager to learn the new system and then to train members of staff how to use it.
- The VOX Conference Centre, Birmingham
STOREMAN
Genting Resorts World Birmingham
Birmingham
06.2015 - 02.2018
- Receiving, distributing, checking and storing incoming goods for all the restaurants, hotel/spa and bars that are run by Genting inside the resorts world.
- Ensured accurate quality and quantity of all deliveries.
- Conducted temperature checks on all chilled deliveries and recorded results daily to comply with health and safety regulations.
- Conducted monthly stocktakes across departments to maintain optimal food/stock costs and ensure regular stock rotation.
- Placed orders via online system for each concept, meeting deadlines set by chefs/managers for timely delivery.
STOREROOM CONTROLLER
Hilton Birmingham Metropole Hotel and Conference Centre
01.2013 - 06.2015
- Receiving, distributing, checking and storing incoming goods for all restaurants, kitchens and departments of the hotel, ensuring all deliveries are of an accurate quantity, type and acceptable quality.
- Checked stock levels in all departments monthly, ensuring effective food cost management and regular rotation of goods.
- Carry out temperature checks on all chilled deliveries and record correctly on a daily basis following health and safety regulations.
- Placed orders via Birchstreet online system and directly by phone to suppliers for products unavailable through Birchstreet, ensuring timely procurement.
- Create order guides for all kitchens to the relevant suppliers to ensure correct stock is ordered.
- Resolved issues with undelivered, damaged, or incorrect goods from suppliers through proactive communication with relevant departments and suppliers.
- Meeting deadlines set by head chef on many orders for large events catering up to 1000 guests and VIP events.
TEAM MEMBER
Hilton Birmingham Metropole Hotel and Conference Centre
01.2002 - 01.2013
- Provided open and responsive service to hotel guests, delivering excellent support to both internal and external customers.
- Resolved guest complaints tactfully to ensure satisfaction.
- Trained new employees in Conference and Events team, ensuring they understood processes and standards.
- Provided adequate training and skills to team members to help them perform their jobs to the highest standard.
- Assisted floor managers in organising smooth back of house operations for large banqueting functions, facilitating communication between kitchens, serving staff, head waiter, and guests.
- Versatile approach to work, taking on a number of different roles within the hotel including Banqueting Food Silver-service, Beverage Distributor, Concierge, Event Sales and Conference and Events Team Leader and Departmental Trainer.
- Adapted to various shifts, including daytime, evenings, and nights, to meet operational needs.
Education
Leisure & Tourism GNVQ -
Coleshill School Sixth Form
01-2003
GCSE - Mathematics, English Literature, English Language, General Science, History, Religious Studies, Information Technology, Design Technology, Physical Education
Coleshill School
01-2002
Skills
- Kitchen management
- Food hygiene standards
- Food safety
- Hygiene certification
- Safety certification
- Inventory management
- Stock management
- Budget management
- Menu planning
- Waste reduction
- Food storage guidelines
- Effective communication
- Staff management
- Mentoring staff
- First aid trained
- Positive attitude
Personal Information
Hobbies: Regularly attend football matches at Aston Villa., Keeping fit and healthy by playing sports and going to the gym.
Custom
References available on request.
Timeline
Kitchen Manager
VOX Conference Centre- NEC GROUP/COMPASS
09.2021 - Current
Warehouse Operative
Amazon
10.2020 - 08.2021
STORES SUPERVISOR
The NEC Group
02.2018 - 10.2020
STOREMAN
Genting Resorts World Birmingham
06.2015 - 02.2018
STOREROOM CONTROLLER
Hilton Birmingham Metropole Hotel and Conference Centre
01.2013 - 06.2015
TEAM MEMBER
Hilton Birmingham Metropole Hotel and Conference Centre
01.2002 - 01.2013
Leisure & Tourism GNVQ -
Coleshill School Sixth Form
GCSE - Mathematics, English Literature, English Language, General Science, History, Religious Studies, Information Technology, Design Technology, Physical Education
Coleshill School