
Tenacious professional ready to take on a challenging role, meet goals and surpass expectations. 16 years experience in health and social care. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Committed to achieving business goals and providing exceptional service to clients. Focused on transformative leadership and continuous improvement to drive growth and maximise profits. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Logging all NHS 2 NHS (N2N) concerns and Serious Incident (SIs) on to the Ulysses platform and following the relevant pathway.
Escalated non-compliance, using appropriate channels and reporting procedures.
Planned daily task management for evenly distributed workloads among team.
Liaised with team members to ensure assignments met agreed terms.
Supervised and trained junior members of staff in best practices.
Reviewed work produced by less experienced team members to determine accuracy and completeness.
Developed technical expertise through Continued Professional Development (CPD).
Produced a Quality assurance toolkit - including SOP, TOR, QA templates
Facilitating/ chairing meetings
Producing reports for senior management and stakeholders
Liaising with a wide multi-disciplinary & multi agency teams
Carried out on-site quality inspections, identifying areas for improvement and implementing necessary changes.
Implemented clear quality standards to maintain first-class patient provisions.
Collaborated with external providers to meet patient care continuity needs.
Handled provider queries, providing response within target timeframes.
Completed assurance and compliance checks with meticulous attention to detail.
Project management
Went above and beyond to deliver exceptional service to providers to develop trusted relationships.
Built and maintained strong relationships with new and established providers.
Advanced IT/ Microsoft package experience
Supported quality improvement initiatives by providing honest technical feedback.
Supported care quality improvement initiatives through reliable documentation and administration.
Evaluated project success using quality improvement tools, highlighting growth areas.
Coordinated Quality Improvement Activities (QIAs) to identify performance areas for improvement.
Monitored and coordinated quality improvement plan actions and responses to verify quality standards.
Audited department performance and identified quality improvement areas for continual growth.
Concurred with inter-professional teams to execute recommended quality improvement plans and interventions.
Led quality improvement initiatives to identify areas for improvement within medical records function.
Maintained high-level programme quality, identifying opportunities for improvement and facilitating adjustments.
Monitored quality of tracking data, produced regular monitoring reports and identified areas for improvement.
Contributed to service-related audits and quality improvement projects to improve quality of care.
Attended briefing sessions to review quality of interviews and create strategies for improvement.
Implemented ICT support procedures and techniques to achieve maximum quality and continuous service improvement.
Increased effectiveness and efficiency of audit by completing detailed, accurate working papers.
Conducted deep-dive research to help investigate issues and questions raised by audits.
Attended health conventions to monitor product and service evolutions.
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
Core20PLUS ambassador.
Supervised and trained junior members of staff in best audit practices.
Escalated non-compliance, using appropriate channels and reporting procedures.
Assisted with creation of audit plans, ensuring they met set objectives.
Completed assurance and compliance checks with meticulous attention to detail.
Helped with audit management by planning audit timelines, team briefings and audit delivery.
Planned daily task management for evenly distributed workloads among team.
Reviewed work produced by less experienced team members to determine accuracy and completeness.
Liaised with team members to ensure assignments met agreed terms.
Participated in clinical risk and quality improvement initiatives activities.
Contributed to service-related audits and quality improvement projects to improve quality of care.
Coordinated and communicated quality audit outcomes, recognising project improvement opportunities.
Monitored quality of tracking data, produced regular monitoring reports and identified areas for improvement.
Led quality audits to identify and implement product and process improvement opportunities.
Participated in internal audits of quality management system for continued process improvement.