Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
References
Timeline
BusinessAnalyst
Nicki Williamson

Nicki Williamson

Maidstone, Kent,United Kingdom

Summary

Dynamic and results-oriented Product Owner with over 10 years of experience driving digital transformation, agile delivery, and product innovation across complex enterprise environments. Certified Scrum Product Owner with deep expertise in Azure DevOps, Agile methodologies, and cloud-based SaaS solutions, consistently delivering products that align with strategic business goals.


Proficient in strategic road mapping, product visioning, and value stream management, with a strong focus on data-driven decision-making to optimise product performance and customer outcomes. Adept at translating business needs into actionable user stories and prioritising backlogs to maximise value delivery.


Highly skilled in stakeholder engagement, change management, and cross-functional leadership, ensuring seamless collaboration across technical, legal, and operational teams. Proven success in leading legal technology implementation planning, workflow automation, and continuous improvement initiatives that enhance efficiency and reduce risk.


Recognised for a strong analytical mindset and the ability to balance strategic thinking with hands-on execution. Known for assessing operational needs and developing innovative solutions that reduce costs, increase revenue, and elevate customer satisfaction.


A collaborative leader with a track record of building high-performing teams, mentoring agile practices, and fostering a culture of transparency and accountability. Demonstrates exceptional organisational skills, attention to detail, and a commitment to delivering market-leading products on time and within scope.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Product Owner, Digital Transformation

Eversheds Sutherland
Birmingham, Birmingham
02.2024 - 10.2025
  • Facilitated business workshops and requirement sessions to bridge business needs with technical delivery.
  • Embedded adoption and usage reporting into governance forums, enhancing leadership visibility of risks and progress.
  • Collaborated with SaaS technical teams to integrate Agile methodologies, driving predictable outcomes.
  • Delivered GEM Global Estate Management Programme across 30+ jurisdictions on time and within budget.
  • Ensured seamless user experience for multiple G25 clients through effective delivery strategies.
  • Scaled GEM across jurisdictions in Phase 2, establishing a blueprint for firm-wide implementation.
  • Led end-to-end programme delivery, embedding robust workflows and adoption dashboards.
  • Managed stakeholder engagement to ensure alignment of digital solutions with firmwide strategic goals.
  • Collaborated with cross-functional teams to gather requirements for digital transformation projects.
  • Assisted in prioritising product backlog based on stakeholder feedback and market trends.
  • Participated in user story creation and refinement to ensure alignment with business objectives.
  • Managed stakeholder expectations, improved client relations.
  • Leveraged data analytics tools, made informed decisions on pricing strategies.
  • Evaluated final product designs before launch, guaranteed adherence to industry standards.
  • Led brainstorming sessions for generation of new product ideas.
  • Coordinated software development teams for enhanced product quality.
  • Fostered open communication channels with technical teams, ensuring smooth operations.
  • Implemented agile methodologies into daily work routines for increased productivity.
  • Streamlined workflow processes with effective cross-functional team collaboration.
  • Identified potential risks during early stages of product development, mitigated future issues effectively.
  • Implemented research findings into product development through design team collaboration.
  • Facilitated validation of implemented solutions by defining user acceptance criteria.
  • Drove continuous improvement by keeping abreast with Agile and Scrum best practices and trends.
  • Liaised with Product Management to prioritise product backlog according to business value and ROI.
  • Managed client expectations by ensuring clear, accurate completion of scoping documentation.
  • Championed customer experience throughout product development process.
  • Ensured accurate understanding of user needs by assessing and analysing feedback.
  • Coordinated project planning and execution with team members and team leads.
  • Translated unstructured work requests into actionable user stories, using Azure DevOps.
  • Provided clarity on new features by conducting product training and demos.
  • Reviewed and approved prototypes, ensured alignment with company vision.
  • Facilitated regular team meetings to monitor progress towards goals.
  • Innovated current working practices to progress research scope.
  • Coordinated and allocated resources for different research projects based on budgets, timelines and staffing requirements.
  • Used Azure DevOps to identify, analyse and interpret trends and patterns in complex data sets.
  • Developed and implemented data export methodologies, cutting reporting times by 80%.
  • Fostered effective team collaboration, leading daily and fortnightly sprint ceremonies within Agile development framework.
  • Identified and resolved product issues with 90 % success.
  • Collaborated with stakeholders to gather requirements and define user stories for product development.

Product Owner (National Grid Programme)

Corella
Solihull , West Midlands
01.2019 - 01.2024
  • Owned delivery of mission-critical National Grid applications in a regulated energy environment.
    Directed onshore and offshore teams to ensure successful, on-time Go Lives.
    Balanced regulatory compliance, technical debt, and business value to optimise delivery outcomes.
    Customised Azure DevOps boards for backlog refinement and sprint planning.
    Designed dashboards to provide leadership with visibility on delivery health and risks.
    Embedded Agile practices to enhance predictability and accountability across teams.
    Applied MVP-first approach to accelerate release cycles and validate business benefits.
    Acted as liaison between business sponsors and developers to reduce ambiguity in decisions.
  • Organised research and development programme for Gas industry organisation, establishing related goals, requirements and budgets.
  • Used available data to establish budgets and implanted controls to manage expenditure against targets.
  • Applied Agile techniques to achieve reliable research outcomes.

Product Specialist, Local Government Services

MOUCHEL
Lincoln , LIN
01.2012 - 12.2019
  • Developed comprehensive product knowledge to effectively support local government clients.
  • Collaborated with cross-functional teams to enhance service delivery and streamline operations.
  • Conducted training sessions for staff on software systems to improve user engagement.
  • Analysed client needs to provide tailored solutions that addressed specific local government challenges.
  • Supported project management initiatives by coordinating activities and ensuring timely completion.
  • Facilitated workshops to educate stakeholders on best practices in local government services.
  • Implemented feedback mechanisms to gather insights from clients and refine product offerings.
  • Supported delivery of multi-council case management platforms, enhancing efficiency
    and compliance.
  • Partnered with local authority executives to capture requirements and embed
    governance practices.
  • Acted as the bridge between development teams and public sector stakeholders, ensuring solutions were usable, scalable, and aligned to statutory obligations.

Business Analyst

TUNSTALL HEALTHCARE
Lincoln, Lincolnshire
01.2009 - 12.2012
  • Analysed business processes to identify areas for improvement and increase efficiency.
  • Collaborated with cross-functional teams to develop and implement strategic initiatives enhancing operational workflows.
  • Facilitated workshops and meetings to gather stakeholder feedback and align project goals with organisational objectives.
  • Utilised data analysis tools to assess performance metrics and inform decision-making processes across departments.
  • Mentored junior analysts in best practices for requirements gathering and process mapping, fostering a collaborative environment.
  • Developed comprehensive documentation including business cases, functional specifications, and user stories to support project delivery.

Education

GCSEs - Various

John Paul II Comprehensive
London
07.1983 - 06.1988

Skills

  • Time efficiency
  • Azure DevOps
  • Agile Product Ownership
  • Certified Scrum Product Owner
  • SAFe PI Sprint planning
  • Product visioning
  • Data-driven decision-making
  • Strategic road mapping
  • Roadmap Planning
  • Legal Technology implementation planning
  • Business requirement workflow automation gathering
  • Outstanding communication
  • Relationship Management
  • Change Management
  • Stakeholder Management
  • Product backlog refinement management
  • Data and root cause analysis
  • Cross-functional leadership
  • Continuous improvement
  • Business Value stream management
  • Risk management
  • Digital Transformation Delivery
  • Cloud and SaaS expertise

Accomplishments

    Eversheds Sutherland - Values in Action Product Owner Award

    Delivered - Flagship Programme

    Global Estate Management (GEM) for the Real Estate Practice Group (on Time, no additional Cost with exceptional Quality)

    Phase 1 (Feb–Jul 2024): Delivered on time, to scope and budget for a G25 client,

    embedding workflows, governance, and adoption dashboards.

    Phase 2 (Jan–Jul 2025): Delivered on time, to scope and budget for further G25 clients,

    scaling GEM across j30 Jurisdictions and aligning with the firm’s enterprise-wide digital

    transformation strategy.

    Built adoption and usage reporting dashboards to measure uptake, ROI, risk exposure, and

    client performance, establishing GEM as the blueprint for firm-wide HighQ adoption.

    Partnered with SaaS Technical Developers to deliver Agile ceremonies and PI Planning,

    refine backlogs, and shape the roadmap for predictable, value-driven releases.

Certification

Certified SAFe® 5 Product Owner

Certified SAFe® 5 Practitioner
P3O® Portfolio, Programme and Project Offices

References

References available upon request.

Timeline

Product Owner, Digital Transformation

Eversheds Sutherland
02.2024 - 10.2025

Product Owner (National Grid Programme)

Corella
01.2019 - 01.2024

Product Specialist, Local Government Services

MOUCHEL
01.2012 - 12.2019

Business Analyst

TUNSTALL HEALTHCARE
01.2009 - 12.2012

GCSEs - Various

John Paul II Comprehensive
07.1983 - 06.1988

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Nicki Williamson