Nicki Nalton
Halifax,West Yorkshire
Summary
A dedicated professional with strong stakeholder management skills and a proven track record in strategic prospecting and consultative, solution-based sales. Accredited Customer Service Professional (NVQ) with CMI Leadership and Management L5 certification, demonstrating exceptional initiative-taking abilities. Experienced in community outreach, volunteer engagement, and mental health advocacy in the workplace, with a commitment to leveraging these skills for impactful community service and bereavement support.
Overview
33
33
years of professional experience
12073
12073
years of post-secondary education
Work History
Community Development and Engagement Officer
PAPYRUS
Yorkshire And Humber
09.2024 - 03.2025
- Established beneficial relationships with stakeholders to improve funding opportunities for community suicide prevention projects.
- Nurtured long-term partnerships with local authorities, local businesses and Public Health driving community engagement initiatives.
- Conducted online and in-person suicide prevention training to improve community engagement and funding opportunities.
- Collaborated with local organisations through suicide prevention networks to increase local knowledge, awareness and resources
- Contributed to joint suicide prevention training application worth £150k with key partnerships and stakeholders
Community Fundraising and Engagement Manager
Cruse Bereavement Support
North Of England, North Of England
06.2022 - 08.2024
- Consistently met and exceeded income targets of £250k through cultivating strong, lasting relationships with key stakeholders and supporters
- Responsible for building networks, supporter engagement and income generation within Do-It-Yourself and Events income streams
- Built and nurtured relationships with community stakeholders, driving successful community engagement, fundraising, and service delivery
- Collaborated with internal and external stakeholders to boost branch and volunteer engagement, enhancing community awareness and income
- Recruited, trained, and managed 10 fundraising volunteers, ensuring effective engagement and support
Regional Engagement Community Fundraiser
Alzheimer’s Society
Greater Manchester, Greater Manchester
10.2018 - 06.2022
- Company Overview: UK’s largest dementia charity
- A key member of the Regional Engagement team for the UK’s largest dementia charity, determined to make a difference
- Recruit and retain supporters and volunteers across Greater Manchester to raise £250k
- Collaboration with internal networks to support dementia awareness and fundraising
- Recruited and stewarded individual supporter to raise over £10k through various challenges
- Created and implemented strategic acquisition plans to deliver income targets
- Develop and manage volunteers and Dementia Friends Ambassadors
- UK’s largest dementia charity
Business Development Manager - North of England
Herida Healthcare Ltd
Leeds, West Yorkshire
05.2018 - 07.2018
- Developed existing relationships increasing sales by 10%
- Built relationships across territory within public sector to grow business
- Initiated discussions and secured product evaluation of bespoke item into NHS Mental Health worth £100k
- Maximised opportunities within existing accounts to acquire new business c£180k
Territory Sales and Development Manager - Yorks
Diversey Care Ltd
Northampton, Northamptonshire
12.2012 - 05.2018
- Company Overview: Leading global pure play provider to cleaning and hygiene industry and food & beverage markets
- Managed and developed £2m territory for leading global pure play provider to cleaning and hygiene industry and food & beverage markets
- Achieved £50k of new business through cold calling and cultivating distributor relationships
- Exceeded territory sales target year on year through organic growth and acquiring new business
- Successfully generated £500k pipeline opportunities across allocated region through targeted marketing
- Leading global pure play provider across cleaning and hygiene industry and food & beverage markets
National Account Manager
Balfour Beatty Technical Services (Romec Ltd)
Manchester, Greater Manchester
04.2007 - 12.2012
- Managed and developed relationships across 7 national accounts of high street retailers providing fire and security solutions., combined value c£750k
- Achieved £500k of organic growth across account base through relationship building and cold call.
- Recognised for devising and delivering improved invoice processes, increasing income
- Successfully delivered new business projects within customer budget
- Cultivated a culture of continuous improvement within the team.
Account Support and Development Manager
Balfour Beatty Technical Services (Romec Ltd)
Leeds, West Yorkshire
04.2007 - 12.2012
- Increased fire and security revenue by £1.5m through internal migration of contracts
- Managed internal bid process to ensure all aspects were adhered to
- Created innovative work flows with steering group to streamline transfer of business
Fire and Security Team Leader
Balfour Beatty Technical Services (Romec Ltd)
Leeds, West Yorkshire
04.2007 - 12.2012
- Increased team efficiency and motivation through performance management
- Improved team performance through collaboration and coaching
- Successfully reduced headcount from 12 to 8 whilst maintaining customer SLA’s and KPI’s
Business Opportunity and Value Added Services Team Leader
Farnell Electronic Components
Leeds, West Yorkshire
07.2000 - 04.2007
- Company Overview: Global distributor of electronic components
- Successfully developed, implemented and delivered ‘New Customer Welcome Process’ to achieve new business targets of 1,800 new customers p.a with a spend minimum first spend £100
- Implemented strategic marketing campaigns to reduce churn and lapsed customers
- Global distributor of electronic components
Telesales Account Manager
Farnell Electronic Components
Leeds, West Yorkshire
07.2000 - 04.2007
- Company Overview: Global distributor of electronic components
- Consistently over achieved financial target of c£2m per annum
- Achieved monthly KPI’s associated to quarterly bonus
- Global distributor of electronic components
Telesales Executive
Trevor Iles
10.1997 - 06.2000
- Increased customer base from 125 to 250 through new business development
Telesales Executive
Bronte Foods
06.1992 - 10.1997
- Company Overview: Frozen chicken distributor
- Telesales executive for frozen chicken distributor
- Managed small customer base
- Frozen chicken distributor
Education
Cruse Bereavement Support Volunteer and Grief First Aid Trainer - Grief Support
Cruse Bereavement Support
Online07.2024
L2 Certificate in Understanding MHFA Advocacy in The Workplace -
NCFE Cache
Online08.2021
L2 Certificate in Counselling Skills - Counselling
NCFE Cache
Online09.2021
CMI Leadership and Management L5 -
Leeds University Business School
Leeds 01.2015 - 01.2018
Level 2 Environmental Health - undefined
Chartered Institute of Environmental Health
NVQ L2 Team Leading -
Park Lane College
Leeds04.2008
Park Lane College
Leeds04.2002
GCSE’s at level C - English Literature and English Languages
BradfordSkills
- Strong Stakeholder Management Skills
- Strategic Prospecting Skills
- Consultative and Solution Based Sales Skills
- Cold Calling
- CMI Leadership and Management L5
- Accredited Customer Service Professional (NVQ)
- L2 Counselling Skills & L2 Workplace Mental Health Advocacy
- Bereavement Volunteer
- Initiative taking
- Community Outreach
- Volunteer engagement
Custom
- Yoga
- Hiking
- Swimming
- Music
- Reading
- Practitioner of Indian Head Massage
- Personal development
Timeline
Community Development and Engagement Officer
PAPYRUS
09.2024 - 03.2025
Community Fundraising and Engagement Manager
Cruse Bereavement Support
06.2022 - 08.2024
Regional Engagement Community Fundraiser
Alzheimer’s Society
10.2018 - 06.2022
Business Development Manager - North of England
Herida Healthcare Ltd
05.2018 - 07.2018
CMI Leadership and Management L5 -
Leeds University Business School
01.2015 - 01.2018
Territory Sales and Development Manager - Yorks
Diversey Care Ltd
12.2012 - 05.2018
National Account Manager
Balfour Beatty Technical Services (Romec Ltd)
04.2007 - 12.2012
Account Support and Development Manager
Balfour Beatty Technical Services (Romec Ltd)
04.2007 - 12.2012
Fire and Security Team Leader
Balfour Beatty Technical Services (Romec Ltd)
04.2007 - 12.2012
Business Opportunity and Value Added Services Team Leader
Farnell Electronic Components
07.2000 - 04.2007
Telesales Account Manager
Farnell Electronic Components
07.2000 - 04.2007
Telesales Executive
Trevor Iles
10.1997 - 06.2000
Telesales Executive
Bronte Foods
06.1992 - 10.1997
Level 2 Environmental Health - undefined
Chartered Institute of Environmental Health
Cruse Bereavement Support Volunteer and Grief First Aid Trainer - Grief Support
Cruse Bereavement Support
L2 Certificate in Understanding MHFA Advocacy in The Workplace -
NCFE Cache
L2 Certificate in Counselling Skills - Counselling
NCFE Cache
NVQ L2 Team Leading -
Park Lane College
Park Lane College
GCSE’s at level C - English Literature and English Languages
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