Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Nickeila Williams-Hall

London

Summary

Enthusiastic and customer oriented Hospitality professional with 3 years of experience in the service industry. Seeking an entry-level position to utilize my exceptional communication skills and, attention to detail to provide attentive service to improve guest satisfaction scores in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Wagamama
07.2023 - Current
  • Competently utilized the POS to process customer orders, complete payment transactions, and issue receipts.
  • Execute top-quality customer service, including greeting guests in a friendly manner as they arrive, receiving orders, and accommodating the needs and requests of 100+ customers daily.
  • Persuasively introduced new menu items to customers and, made sophisticated recommendations when requested, which resulted in over 90% customer satisfaction rate based on the QR code feedback surveys.
  • Trained 10 incoming employees, including 5 who earned promotions and awards.

Front of House Leader

One Stop Restaurant
08.2020 - 04.2022
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for customers.
  • Coordinated and executed a large-scale catering event for 500 guests, resulting in a 95% satisfaction rate and positive feedback from guests.
  • Promoted a positive team environment amongst 22 staff members and 3 executives, creating a unified and team driven environment in accordance with company's mission.
  • Monitored guests to ensure that they were of drinking age or had not exceeded their alcohol limit.
  • Improved customer retention by 24% by creating a welcoming, and specialized dining experience.

Education

BSc (Hons) - Computing And IT

The Open Univeristy
London
06.2026

BTEC Level 3 Extended Diploma - Health And Social Care

Bentley Wood Sixth Form
London, ENG
07.2022

Skills

  • Teamwork
  • Team management and Leadership
  • Event Planning and execution
  • Communication skills
  • Customer service
  • Staff training and development
  • Time management
  • Multitasking
  • Conflict resolution
  • Attention to Detail
  • Adaptability

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternship

Work Location

On-Site

Important To Me

Personal development programsCareer advancement

Timeline

Restaurant Waiter

Wagamama
07.2023 - Current

Front of House Leader

One Stop Restaurant
08.2020 - 04.2022

BSc (Hons) - Computing And IT

The Open Univeristy

BTEC Level 3 Extended Diploma - Health And Social Care

Bentley Wood Sixth Form

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Nickeila Williams-Hall