Nick Smith
Brackley,Northamptonshire
Summary
Dedicated professional with expertise in training material development, virtual training facilitation, and Microsoft Teams delivery. Adept at creating engaging presentations and demonstrations, adapting learning materials to diverse needs, and mentoring and coaching individuals to achieve their full potential. Demonstrates effective communication skills and cultural awareness, ensuring successful knowledge transfer across various platforms. Committed to fostering a collaborative learning environment and continuously enhancing training methodologies.
Overview
36
36
years of professional experience
1
1
year of post-secondary education
Work history
Product and Services Trainer
Daimler Truck UK Ltd
Willen, Milton Keynes, Buckinghamshire
2018.05 - Current
- Maintained meticulous records of participant progress throughout course duration.
- Implemented interactive e-learning platform, enhancing accessibility of training resources.
- Handpicked external trainers based on specific requirements to meet training objectives.
- Achieved high engagement rates through innovative training techniques and strategies.
- Incorporated latest industry trends into courses to ensure relevance.
- Devised customised training strategies to accommodate diverse learning styles.
- Facilitated discussions during sessions to promote active attendee participation.
- Facilitated open discussions during sessions, encouraged active participation from attendees.
- Prepared detailed training materials, ensured ease of understanding for all participants.
Commercial Vehicle Product and Sales Trainer
Mercedes-Benz Cars ME
Dubai , United Arab Emirates
2017.11 - 2018.05
- Developed comprehensive training strategy for Mercedes-Benz Actros and Arocs product launches in MENA markets.
- Assessed dealer staff performance, identifying skill gaps and providing targeted training to address specific development areas.
- Organised workshops to improve sales pitch delivery, resulting in enhanced engagement from participants.
- Maintained up-to-date local industry knowledge, integrating latest information into training materials.
- Established rapport with multinational delegates, leading to productive discussions and improved understanding of product needs.
- Fostered cooperative learning environment through group exercises and activities.
Commercial Training Manager
Iveco Ltd
Basildon, Essex
2016.09 - 2017.11
- Developed and implemented Commercial Training Programme, enhancing skill sets of new and existing sales executives.
- Managed individual development of sales executives, establishing targeted development plans with measurable goals.
- Created motivational training event, establishing IVECO global standard for Daily product awareness training.
- Introduced fixed fee training offer, increasing training knowledge across Iveco network.
- Introduced dedicated dealer-facing iPad solution to consolidate Iveco systems, applications, and tools.
Senior Training Developer
Raytheon Professional Services
Russelsheim, Germany
2016.02 - 2016.09
- Designed and developed global training initiatives for major automotive clients including GM, Honda, BMW, Infiniti, KIA, and Harley Davidson.
- Utilised innovative learning platforms to enhance training impact and increase retailer engagement.
- Negotiated training requirements with clients to ensure alignment with specific needs and expectations.
- Resolved complex technical issues through targeted training, improving customer relations and satisfaction.
Commercial Vehicle Training Manager
Mercedes-Benz UK Ltd
Tongwell, Milton Keynes, Buckinghamshire
2005.03 - 2015.12
- Implemented CSI Training strategy, elevating customer satisfaction from fifth to first position between 2012 and 2015.
- Designed and developed innovative Trainee Programme, producing high-performing truck sales executives that achieved top sales rankings and progressed to senior management positions within their businesses.
- Participated in development and delivery of Mercedes-Benz Truck range launch programme and associated training.
- Delivered training sessions and customer presentations to UK and international audiences.
- Managed vehicle launch budget across UK and Europe, overseeing flights, accommodation, and venue costs to ensure successful launches.
- Created tailored LCV training programme addressing diverse customer needs, accommodating small businesses and major fleets.
- Developed dedicated showroom environment with actors and real customers, enhancing realism in LCV sales training.
- Provided legal and technical training to end user customers, ensuring compliance with current legislation.
Product and Engineering Manager
Renault Trucks UK Ltd
Dunstable, Central Bedfordshire
2001.06 - 2005.03
- Led a team of 6 in dealer and customer engagement to resolve in-service product and aftersales technical issues.
- Specified and equipped vehicle demonstrations, facilitated product launch, and collaborated with bodybuilders and suppliers to provide tailored solutions.
- Created online booking and availability system, enhancing demo fleet utilisation and visibility for RTUK dealer network.
- Controlled and managed central demonstrator fleet of 16 HGV's and 15 LCV's ensuring vehicles were operated on cost neutral basis.
- Supervised presale vehicle-engineering projects to meet customer demand.
- Ensured vehicles are produced in line with Renault Trucks guidelines by interacting with third party suppliers.
- Preserved homologation and compliance to UK and European legislation.
Homologation and Legislation Manager, 1990 - 2001
DAF Trucks UK Ltd
Thame, Oxfordshire
1990.01 - 2001.02
- Enforced safety regulations to reduce workplace accidents.
- Guaranteed type approval of Leyland and DAF produced trucks.
- Ensured conformance to ISO and BS quality standards in manufacturing.
- Represented DAF Trucks Ltd at outside committees including Society of Motor Manufactures and Traders, Freight Transport Association, Road Haulage Association, Heavy Transport Association, and Metropolitan Police Joint Action Group.
- Advised and assisted Department of Transport on all aspects of vehicle legislation.
- Wrote articles for truck related magazines.
- Acted as advisor to law enforcement agencies on stolen commercial vehicles.
- Designed and implemented standard factory fitted truck security systems.
- Developed computerised type approval system reducing waiting times from hours to minutes.
- Served as departmental quality auditor.
- Product manager for heavy haulage vehicles (STGO).
- Prepared company presentations and literature.
Education
Mercedes-Benz C Trainer - Training
Neuland Partners
Stuttgart / Germany 2024.09 - 2024.11
Training Delivery for Experienced Trainers - Training
QA
Coventry 2019.04 - 2019.12
Sales Management Programme - Sales Management
Institute of Leadership and Management
Milton Keynes / UK 2010.04 - 2010.11
Skills
- Training material development
- Virtual training facilitation
- Microsoft Teams delivery
- Presentations and demonstrations
- Learning adaptation
- Mentoring and coaching
- Effective communication
- Cultural awareness
Timeline
Mercedes-Benz C Trainer - Training
Neuland Partners
2024.09 - 2024.11
Training Delivery for Experienced Trainers - Training
QA
2019.04 - 2019.12
Product and Services Trainer
Daimler Truck UK Ltd
2018.05 - Current
Commercial Vehicle Product and Sales Trainer
Mercedes-Benz Cars ME
2017.11 - 2018.05
Commercial Training Manager
Iveco Ltd
2016.09 - 2017.11
Senior Training Developer
Raytheon Professional Services
2016.02 - 2016.09
Sales Management Programme - Sales Management
Institute of Leadership and Management
2010.04 - 2010.11
Commercial Vehicle Training Manager
Mercedes-Benz UK Ltd
2005.03 - 2015.12
Product and Engineering Manager
Renault Trucks UK Ltd
2001.06 - 2005.03
Homologation and Legislation Manager, 1990 - 2001
DAF Trucks UK Ltd
1990.01 - 2001.02