Nick Parkinson

Worked as locksmith at Manchester for 3 years.

Moved to Preston as locksmith for 4 years.

Returned to Manchester to support locksmiths with parts ordering.

Supplied special orders and parts as business expanded.

• Moved back to Preston to run locksmith workshop.
• Started mini locksmith key department handling Multilocks system work.
• Took over Multilocks systems and managed master suites key processing.
• Provided special orders, master suites keys, and coded quotations.
• Supported locksmiths and locksmith support teams through ongoing demand.
• Relocated to call centre as workload and needs changed.
• Supported locksmiths in the call centre alongside Tony Sharpe and Phil Taylor.
• Sourced and supplied special or nonstock locks and parts for sales.
• Sourced and supplied security keys for locksmiths and direct sales.
• Supplied existing master suites for locksmiths and direct sales.
• Specified and supplied new master suites for locksmiths and direct sales.
• Supplied keys to code for locksmiths and direct sales.
• Handled call centre quotations for account and cash customers.

• Supported call centre and locksmiths with old and discontinued parts replacements.
• Provided knowledge to buying department for new or replaced stock.
• Supplied in-house made JD and Dunelm master suites for orders.
• Checked and signed invoices off for processed orders.
• Checked costings and pricing accuracy for special parts and margins.
• Maintained stock control of workshop parts for production needs.
• Credit card expenses sheet is done on time ensuring all receipts are attached

• Rekeyed locks upon customer request for improved security.
• Cut and duplicated keys, improving customer convenience.
• Demonstrated exceptional problem-solving skills whilst dealing with complex lock issues.
• Provided emergency lockout services for distressed clients.
• Assisted in the design of master key systems for commercial premises.
• Utilised precision equipment for accurate key cutting and duplication.
• Improved home security with installation of high-quality locks.
• Repaired faulty locking mechanisms to ensure client safety.
• Replaced worn-out parts in locking mechanisms, prolonging their lifespan.

• Delivered excellent customer service by addressing and resolving queries.
• Provided comprehensive after-sales support, ensuring customer satisfaction.
• Resolved customer complaints swiftly, maintaining company reputation.
• Assisted in stock taking for accurate inventory management.
• Collaborated with the marketing team for successful product launches.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Provided customers with price information and handled financial transactions.
• Increased current product and service sales through knowledgeable customer advice.
• Placed customer orders, providing guidance on product delivery timeframes.
• Communicated with potential and existing customers in-person, over telephone and via webchat.
• Boosted brand reputation with demonstration of product knowledge.

• Delivered excellent customer experiences with personalised service approach.
• Conducted regular staff appraisals for performance improvement opportunities identification,.
• Handled employee grievances promptly and fairly, maintaining morale within the workforce.
• Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
• Oversaw daily shop operations, ensuring smooth running of business activities.
• Provided insightful product knowledge to customers, enhancing their shopping experience,.
• Ensured cleanliness of shop premises, presenting a professional image to customers.
• Boosted overall sales performance through the implementation of effective merchandising strategies.
• Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
• Negotiated with suppliers for better prices, leading to improved profit margins.
• Assisted customers in making informed buying decisions through expert advice on products,.
• Monitored market trends closely for competitive advantage in pricing strategies,.
• Managed store inventory to ensure adequate stock levels at all times.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
• Followed industry trends and set pricing strategies to maximise business returns.
• Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
• Pursued new business opportunities by forging strong networks and contacting potential buyers.
• Undertook regular maintenance of locks in commercial buildings for optimal functionality.
• Operated specialised locksmith tools effectively during service provision.
• Replaced worn-out parts in locking mechanisms, prolonging their lifespan.
• Demonstrated exceptional problem-solving skills whilst dealing with complex lock issues.
• Maintained professional relationships with suppliers to ensure quality product delivery.
• Assisted in the design of master key systems for commercial premises.
• Enhanced customer trust by providing expert advice on security systems.
• Installed digital and smart lock systems for modernised home security solutions.
• Cut and duplicated keys, improving customer convenience.
• Advised customers on latest lock technology to enhance their knowledge and decision-making process.
• Repaired faulty locking mechanisms to ensure client safety.
• Diagnosed mechanical faults in locking systems, ensuring timely repair.
• Provided emergency lockout services for distressed clients.
• Responded swiftly to emergency call-outs, minimising disruptions for clients.
• Rekeyed locks upon customer request for improved security.
• Improved home security with installation of high-quality locks.
• Recommending appropriate products and services to customer specifications.
• Provided a local call-out service, providing optimum client care.
• Assessed product failure on stripped down locks and resolved accordingly.
• Trained and mentored junior locksmiths, building confidence and abilities in bench locksmithing and locksmithing.
• Utilised expertise in key machinery to provide accurate.
• Used hand and machine tools to work metal to fine tolerances.
• Wore protective goggles and safety gloves to reduce risk of injury.