Nick Morrish
Dorking,Surrey
Summary
A highly motivated and knowledgeable Network Engineer bringing over 17 years experience in Network support, network administration and device support.
Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity.
Talented in evaluating network performance and offering guidance for actionable improvements.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
NOC 2nd Line Network Engineer
Fluid One
Colgate, Sussex
2006.10 - Current
Working within a multi-disciplinary NOC technical team on a 24/7 shift rota.
Receiving and owning issues, enquiries and service requests from clients and setting priority levels and following through until resolution
Performing proactive monitoring and maintenance of client systems using Solarwinds.
Troubleshooting network availability, application problems and other requests for support.
Performing troubleshooting and diagnosis on all issues using FluidOne technical resources and management and monitoring tools.
Logging all customer requests and incidents using the FluidOne NOC ticketing system.
Attempting to resolve user issues before they require escalation
Coordinating the resolution of high-severity incidents
Ensuring all tasks are completed in a timely manner and within defined SLAs, OLAs and KPIs
Processing/coordinating service requests (moves, adds & changes)
Making recommendations for process change and training opportunities where appropriate
Support Services Representative
Intrawest
Vancouver, Canada
2003.10 - 2006.10
To provide end user support of desktop, Server, network and application problems
Managing and Documenting all trouble tickets to completion, and ensure SLA's are met
Installing, administering and troubleshooting Microsoft Windows Desktop operating systems
Administering and Troubleshooting Microsoft Windows server operating systems
Including Microsoft Active Directory, DNS, DHCP.Administration and troubleshooting Microsoft Back Office and stand-alone products.
Microsoft Exchange configuration and administration
Education
Political Studies (BA Hons)
1994.09 - 1997.07
A-Levels - Politics B, Economics B, Geography E
Skills
An excellent track record of managing multi-site LAN and WAN environments, including administration of IP routing protocols, DNS, DHCP, Wi-Fi & 4g
Experience in configuring and troubleshooting Cisco, Meraki, Viprinet, Peplink, Draytek products, including, routers, switches, 4G devices and wireless access points
A good understanding of Cisco Firewalls
Working with service providers (eg BT, Colt, Virgin, Talk Talk) to clear ISP Faults
Monitoring and configuring solarwinds SNMP, Syslog and Netflow to detect network failure, connectivity faults or performance issues
Affiliations
- Mountain Biking and Hill Walking
Timeline
NOC 2nd Line Network Engineer - Fluid One
2006.10 - Current
Support Services Representative - Intrawest
2003.10 - 2006.10
University of Northumbria at Newcastle - , Political Studies (BA Hons)
1994.09 - 1997.07
Bradfield College - A-Levels, Politics B, Economics B, Geography E