Nick Manousios

• Managing a team of 5 team members keeping them highly motivated and making sure their wellbeing is good is at the upmost importance. Always giving them direction and help when required.
• Managing all incoming orders effectively and precisely from the orders inbox in a timely manner, keeping the orders flowing through the system and into the warehouse, identifying any potential problems before they get released to the agents to get processed, keeping on top of any SLA,s we have in place.
• Managing the error database of team members errors, looking at the errors in detail and working out how it happened, and how we can improve in the future, identifying any repeat patters that keep occurring, and giving constructive feedback individually and as a team.
• Daily stats produced on a daily basis, for individuals and for team totals.
• Sorting any queries from customers and colleagues from all departments, through email and calls.
• Keeping the database upto date, for any drivers delivery documents so the customer service team have instant access to any Proof of deliveries required for the customers immediately providing exceptional customer relations.
• Providing training to all staff in every area of order processing.
• Leading the way for our new order processing system ADS, from months of intense testing of the system, identifying problems and and finding solutions of what will work best for the team and the whole YPO business, working closely with I.T and the ADS team to try and make the new system a painless transition, making it future proof, and ensuring it is more precise and quicker than ever before, Training of all staff on the new system order processing team and customer service nad making sure everything is set up and the have everything they need.
• Training the CAM team on the new ADS system, listening to their concerns, tailoring the system and implementing processes that will make their job more effective and less timely. taking on feedback and working with ADS to find the best solutions.

· Production and administration of several databases used on a daily basis

to capture information used in provision of training in Yorkshire & Humberside

· Accurate maintenance of trainer diary (word document), showing daily activity of 13 trainers

· Accurate maintenance of training room diary (word document)

showing all training events being run in Quarry House and external locations

· Co-ordinating correct issue of unique training identifiers to all customers

from DWP, Job Centre Plus (National) and The Pensions Service

· Issue of quarterly training profile request to all customers, on return collating prompt and

accurate figures for use in producing quarterly training program for Yorkshire & Humberside

· Answering telephone enquiries from both Internal & External Customers

· Providing accurate statistical information for Training Delivery Manager,

using Access queries with regard to budget spending

· Payment of invoices and update of relevant database information

· General admin support to Yorkshire & Humber Training Team, including photocopying,

· reproduction of training briefs, preparation of training rooms and provision of training material