Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
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Nick Johnson

Hebburn,Tyne and Wear

Summary

A dedicated professional with expertise in telecommunications and a strong understanding of sales techniques, demonstrating competence in the Salesforce platform. Known for achieving targets through proactive engagement and a goal-oriented approach, while maintaining resilient performance under stress. Skilled in customer relationship management and polite phone etiquette, with exceptional keyboard typing speed. Committed to advancing career goals by leveraging core competencies to drive success in dynamic environments.

Friendly Customer Sales Advisor with knack for building rapport and driving customer satisfaction. Excelled in upselling and resolving customer issues, contributing to increased sales and improved customer loyalty. Known for creating welcoming environment, leading to enhanced client retention and positive feedback.

Overview

26
26
years of professional experience
2
2
years of post-secondary education

Work history

Customer sales advisor

Sky UK
Newcastle upon Tyne, South Tyneside
10.2009 - Current
  • Advised customers on suitable products to meet their needs.
  • Processed orders over the phone for all new customers
  • Dealt with all existing customer queries
  • Achieved high sales targets with outstanding product knowledge.
  • Demonstrated products effectively leading to increased interest from potential buyers.
  • Developed strong relationships with customers by understanding their specific requirements.
  • Successfully upsold additional products, enhancing overall customer experience.
  • Facilitated sales performance tracking, producing [Timeframe] Salesforce reports.
  • Consistently exceeded customer expectations by correctly identifying needs and recommending optimal solutions.
  • Protected customer safety, ensuring adherence to GDPR regulations across all tasks.
  • Demonstrated product usage and features to customers.
  • Built rapport with new and existing customers to boost client retention.
  • Carried out active selling from initial customer greeting.

Food and beverage manager

Witney Lakes Resort
Witney, Oxfordshire
05.1999 - 01.2009
  • Implemented strict cleanliness protocols across the entire establishment, reinforcing hygiene standards consistently upheld by staff members.
  • Ensured adherence to legal regulations regarding alcohol consumption within premises, upholding brand integrity at all times.
  • Liaised with suppliers for timely delivery of fresh ingredients, ensuring optimal stock levels at all times.
  • Optimised table arrangements to enhance dining experience and increase seating capacity during peak hours.
  • Trained new staff members on company policies, ensuring consistent service standards.
  • Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
  • Monitored budget allocation closely to prevent overspending whilst maintaining operational efficiency.
  • Oversaw all operations for smooth service during peak hours.

Education

Diploma of Higher Education - Hotel and Catering Institutional Operations

Stratford Upon Avon College
Stratford-upon-Avon, Warwickshire
09.1996 - 05.1998

Skills

  • Target achievement
  • Keyboard typing speed
  • Resilient to stress
  • Polite phone etiquette
  • Salesforce platform competence
  • Sales techniques understanding
  • Proactive engagement
  • Knowledge in telecommunications
  • Customer relationship
  • Goal orientated approach

Affiliations

  • Football fan
  • Gym focussed
  • Musician
  • Family

Languages

Filipino
Intermediate

References

References available upon request.

Timeline

Customer sales advisor

Sky UK
10.2009 - Current

Food and beverage manager

Witney Lakes Resort
05.1999 - 01.2009

Diploma of Higher Education - Hotel and Catering Institutional Operations

Stratford Upon Avon College
09.1996 - 05.1998

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Nick Johnson