Nick Hill
Rotherham
Summary
Reliable and detail-oriented manager with extensive expierence overseeing overnight operations in a busy hotel enviroment.
Strong understanding of front office systems, security procedures and smooth communications with the team. Comitted to upholding brand standards and ensuring a welcoming atmosphere at all times.
Overview
42
42
years of professional experience
Work history
Night Manager
DoubleTree by Hilton
Sheffield
02.2024 - Current
- Coordinated room assignments to accommodate guest needs, resulting in improved customer service ratings.
- Supervised night staff, fostering team spirit and high morale amongst employees.
- Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
- Coordinated with other departments ensuring all guest requests were fulfilled promptly leading to increased customer satisfaction scores.
- Assisted in recruitment processes, contributing to effective staffing levels.
Night Manager
Holiday Inn
Doncaster
01.2020 - 02.2024
- Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
- Balanced cash drawers at end of shift ensuring financial accuracy upon handover to morning shift team.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Conducted regular security and safety checks, handling emergency situations and compliance with health and safety.
- Organised staff holiday schedules without disrupting workflow continuity.
Night Manager
Hilton
Sheffield
03.2002 - 01.2020
- Executed administrative duties including report preparation, invoice processing and inventory management for operational efficiency.
- Balanced cash drawers at end of shift ensuring financial accuracy upon handover to morning shift team.
- Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
- Conducted regular walk-through inspections to maintain proper upkeep of facilities throughout the night.
- Conducted night audits to balance reports and reconcile cash drawers.
- Scheduled meetings with the operation manager to discuss productivity and employee morale issues.
- Mentored and trained staff on quality service delivery, company policies and problem resolution.
- Provided one-to-one mentoring sessions, encouraging personal development and growth in young individuals.
- Handled high levels of cash transactions with precision. Took ownership of banking and change orders.
Night Manager
Moat House Hotel
Sheffield
01.2000 - 03.2002
- Handled financial transactions for accuracy in end-of-day reporting to ensure a seamless transition to day shift.
- Ensured timely room services deliveries maintaining high standards of hospitality even during late-night hours.
- Balanced cash drawers at end of shift ensuring financial accuracy upon handover to morning shift team.
- Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
- Handled late arrivals, departures and guest concerns with professionalism and efficiency.
- Identified areas of improvement through regular performance assessments of staff members.
Night Manager
Charnwood Hotel
Sheffield
01.1997 - 01.2000
- Facilitated check-ins and outs smoothly even during peak hours, guaranteeing guest satisfaction and repeat business.
- Conducted regular walk-through inspections to maintain proper upkeep of facilities throughout the night.
- Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
- Ensured timely room services deliveries maintaining high standards of hospitality even during late-night hours.
Licensee/Manager
Dorbiere Pub Group
Edale
01.1991 - 01.1997
- Ensured financial stability with careful budget management and forecasting.
- Created a strong brand identity through innovative marketing strategies.
- Oversaw inventory management, preventing stock shortages or overages.
- Maintained compliance with industry regulations to avoid any legal issues.
- Delegated tasks effectively amongst staff members, promoting teamwork.
- Negotiated contracts with suppliers, reducing overall costs.
- Innovated product offerings to stay competitive in the market.
- Resolved conflicts professionally amongst staff members or customers, maintaining a harmonious work environment.
- Provided exceptional customer service, resulting in repeat business.
Relief Manager
McMullen's
Hartford
01.1985 - 01.1991
- Supervised employees' performance, maintained high service standard.
- Complied with health and safety regulations, ensured safe work environment.
- Implemented new strategies for enhanced customer service.
- Conducted regular staff training sessions to improve service quality.
- Provided consistant operational standards during periods of management absence or transition.
- Trained new hires in pub policies and procedures for consistent service delivery.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
- Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
Apprentice Brewer
The Frog & Parrot
Sheffield
01.1983 - 01.1985
- Took initiative in learning new techniques, leading to improved performance.
- Demonstrated strong attention to detail whilst carrying out complex assignments.
- Achieved deadline compliance with meticulous time management.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
- Enhanced product quality by meticulously overseeing brewing process.
- Managed inventory for smooth brewery operations.
- Troubleshot technical issues promptly, minimising downtime in production line.
Education
GCSEs - Maths, English, Science
Yewland School
SheffieldA-Levels - Maths, Drama, Georgraphy
Yewland School
SheffieldSkills
- Booking systems expertise
- Front desk administration
- Night-Time supervision
- People motivation
- Time-Sensitive tasks
- Security system operation
- Opera
- ONQ
- Amadeus
- Guest relation tactics
Timeline
Night Manager
DoubleTree by Hilton
02.2024 - Current
Night Manager
Holiday Inn
01.2020 - 02.2024
Night Manager
Hilton
03.2002 - 01.2020
Night Manager
Moat House Hotel
01.2000 - 03.2002
Night Manager
Charnwood Hotel
01.1997 - 01.2000
Licensee/Manager
Dorbiere Pub Group
01.1991 - 01.1997
Relief Manager
McMullen's
01.1985 - 01.1991
Apprentice Brewer
The Frog & Parrot
01.1983 - 01.1985
GCSEs - Maths, English, Science
Yewland School
A-Levels - Maths, Drama, Georgraphy
Yewland School
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