Nici JAMESON
Newcastle upon Tyne
Summary
Experience spanning Retail Store Manager, Dual Site and Area Support with 20 years in the retail industry. Responsibilities cover driving sales, overseeing stores and supporting the area manager. Self-motivated and driven with a strong passion for style, design and challenging myself.
Overview
20
20
years of professional experience
Work history
Assistant Manager
DUNE LONDON
Newcastle upon Tyne
2024.09 - 2026.03
- Acting as SM on their day's off
- Driving sales through coaching retail team
- Leading strong customer service ethos in store
- Recruiting customers to Dune London adding to intro database
- Launching of promotions, Sales and Events, ensuring signage, best sellers are in profitable location
- Merchandising
- Full understanding of store KPI's
- Overseeing Fenwick alongside store for Dual site
- Trade reports and weekly teams meetings
Location Manager
TED BAKER
Newcastle upon Tyne
2021.09 - 2024.08
- Store Manager, but within large department store
- Ran two sites within store - Ladieswear on 1st floor and Menswear on Ground floor
- Merchandising
- Ownership of non-staffed concession in John Lewis
- Recruited and trained team of up to 20 colleagues, including 2 deputy managers
- Forged strong relationships with Fenwick management teams
- Drove sales and customer service through coaching of team
- Balanced Ted Baker priorities and Fenwick priorities to ensure smooth running
- Inventory management as Ted Baker held bi-monthly stocktakes and movement of stock between sites
- Added Ted Baker customers to Fenwick CRM tool
Store Manager / Area Support
THE COUTURE CLUB
Newcastle / London / Mnachester / Dublin
2018.07 - 2021.04
- Responsible for launching Newcastle pop-up, eventually becoming extending lease by further 12 months due to success
- Supported and developed management teams across multiple stores in Ireland and the UK
- Driving sales throughout the company
- Managed team of 20 staff per store
- Achieved +6.5% on sales target with £800k
- Forging new processes within the start up culture
- Reacting to competitors’ market and being commercially aware
- Management of budget across payroll in response to achieved sales
- Responsible for store selection and monitoring stock levels
- Recruitment of entire team and nurturing progression
- Freedom to implement promotions where necessary to increase sales
- Responsible for Area Manager’s responsibilities when absent
- Merchandising of store by looking at bestseller’s vs slow sellers, social media, competitors, company trade feedback and promotions
- Exposure directly to CEO’s liaising on a daily basis
Dual Site Concession Manager, Debenhams and Fenwick
DUNE LONDON
2015.08 - 2018.07
- Expanded on responsibilities of Concession Manager & Area Support, along with:
- Responsible for management of store turnover of £1,1m and 23 staff
- Allocated responsibility of managing Debenhams upon SM’s part-time return to work
- Also acted as MetroCentre SM for a 3 month peak period, demonstrating adaptability
Concession Manager & Area Support, Fenwick Concession
DUNE LONDON
2014.07 - 2015.08
- Achieved +4% over sales target year-on-year
- Liaised with Area Manager to analyse and circulate daily regional reports
- Recruitment and training of staff to create a strong team
Assistant Manager, Fenwick Concession
DUNE LONDON
2014.03 - 2014.07
- Promoted within 4 months to cover maternity leave.
- Supporting SM and becoming an integral part of the team, allowing fast progression
Store Supervisor
KAREN MILLEN
2013.03 - 2014.03
- Supervised a team of 13 with store turnover of £900k.
- Supporting the SM during ASM absence
- Store card motivator, achieving area champion for reaching the highest store card accounts in the region
- Embedded KM ethos by styling customers to create a rapport and ultimately drive sales
- Responsibility of store opening & closing
- Always maintaining the highest level of customer service
Mark B Concession Manager
TOPSHOP
2010.01 - 2011.01
Sales Assistant
TOPSHOP
2008.01 - 2010.01
Sales Assistant & Personal Shopper
JOHN LEWIS
2006.01 - 2008.01
Education
DAME ALLANS GIRLS SCHOOL
Newcastle upon Tyne 9 1998 - 6 2003
Fashion & Textiles, Business Studies, Sociology
ST ANTHONYS GIRLS SCHOOL
9 2003 - 7 2005
Private fashion styling course
ALICIA KITE ACADEMY
9 2006 - 3 2007
Skills
- Microsoft Word, Excel, PowerPoint and Outlook
Timeline
Assistant Manager
DUNE LONDON
2024.09 - 2026.03
Location Manager
TED BAKER
2021.09 - 2024.08
Store Manager / Area Support
THE COUTURE CLUB
2018.07 - 2021.04
Dual Site Concession Manager, Debenhams and Fenwick
DUNE LONDON
2015.08 - 2018.07
Concession Manager & Area Support, Fenwick Concession
DUNE LONDON
2014.07 - 2015.08
Assistant Manager, Fenwick Concession
DUNE LONDON
2014.03 - 2014.07
Store Supervisor
KAREN MILLEN
2013.03 - 2014.03
Mark B Concession Manager
TOPSHOP
2010.01 - 2011.01
Sales Assistant
TOPSHOP
2008.01 - 2010.01
Sales Assistant & Personal Shopper
JOHN LEWIS
2006.01 - 2008.01
DAME ALLANS GIRLS SCHOOL
9 1998 - 6 2003
Fashion & Textiles, Business Studies, Sociology
ST ANTHONYS GIRLS SCHOOL
9 2003 - 7 2005
Private fashion styling course
ALICIA KITE ACADEMY
9 2006 - 3 2007