Nichole Sanchez

Served as the single point of contact for dozens of companies, representing their employees and clients while handling highly confidential information with discretion and agility.
Expertly managed all aspects of the sales process,including script writing for presentations and developing proven "best practice" procedures that regularly increased revenue and impact for small businesses.
Negotiated contracts, leases, and client agreements, while also handling marketing, customer service, client retention, invoicing, and a wide range of administrative duties.
Oversaw the company's social media presence and Google Business Pages. Spearheading marketing efforts, market research, lead generation, new leases, renewals, retention, and reputation management.

Recruited and trained all new hires / personnel. Managed
databases, and client biographies, as well as managing service providers and vendors. Logged all daily activity in the company's CRM software.
Developed, executed, and rewrote policies and procedures for optimal efficiency. Managed all permits, licenses, and security systems, in addition to providing technology support. Oversaw resident events : Luncheons, Art Shows, Book signings, employee birthdays and all things relating to festivities.
Maintained clear and concise agendas, calendars, schedules, and travel arrangements for clientele.
Ensured high occupancy standards and oversaw all property improvements, while also handling
all daily administration duties and gladly demonstrating "white glove" customer service.
Managed invoicing, vendor relations, accounts payable, and accounts receivable, as well as skillfully handling heavy phone volume, sixty plus NEC switchboard, and implemented VOIP telecommunication system to update the tenant experience. Commercial leasing inquiries, tours, and follow-up with the prospecting pipeline.
Maintained all security alarms and camera systems. Provided conference room AV services and reservations, staged offices / furniture for clientele and made modifications when necessary. Handled all postal requests in addition to shipping and packages. Conducted all inventory audits and ordering of supplies. Maintained all office equipment, and reviewed all service contracts for economic revenue and gain.

Created- in line with the asset vision -a beautiful and successful workplace environment.

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Direct Sales Entertainment. Connected Communities/Multiple Family Properties with Television,
  Internet, and Phone products -while combining efforts with AT&T account managers. Facilitated
  product sales for new tenants. Daily efforts included lead generation, client, and resident
  engagement and heavy “field work”. Appointment requirement 10 properties daily.
  Formed and cultivated relationships with Communities Managers and Leasing teams to provide
  customer satisfaction and product sales.
  (Personally exceeded referral goals each month for the first 90 days of employment.)
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Trained new staff members on effective use of digital tools for managing communications within online community environment efficiently.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Organized regular community events, fostering sense of belonging among members and promoting networking opportunities.
• Managed social media channels effectively for improved brand visibility and increased audience interaction.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Produced reports about community activities to keep owners, directors and property managers informed.

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Maintained sufficient number of units market-ready for lease.
• Ensured compliance with industry regulations by maintaining up-to-date knowledge of relevant laws and integrating them into appropriate training modules.

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Managed social media channels effectively for improved brand visibility and increased audience interaction.
• Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
• Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
• Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
• Managed community within established cost constraints.
• Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Evaluated property conditions and recommended improvements.
• Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
• Created valuable resources such as blog posts, whitepapers, webinars, and to educate community members on industry trends and best practices.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly and adapt to new situations.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Reduced operational costs through the identification of inefficiencies and implementation of cost-saving measures.