NICHOLAS LOUIE FRANGIONI

• Promoted to Office manager within a year at the company. My tasks and duties increased to involve:
• Managing a team of 10 employees, which included recruiting, selecting, orienting, and training employees
• Responsibility for the management and allocation of shifts
• Communicating and liaising with other department managers
• Managing office inventory, reducing shortages and improving order accuracy
• Organising office operations and procedures
• Implemented new filing systems, improving data retrieval efficiency
• Managing supplier relationships to secure best pricing and service delivery.
• Coordinating team meetings for effective communication and project alignment.

• Working as an Order office clerk at a medium size well established Italian importer and distributor of Wines and Provisions, my main duties were:
• Logistics and management
• Processing orders
• Preparation of invoices and general office administration
• Improving office efficiency by maintaining and updating filing, inventory, mailing, and database systems
• Responding to telephone enquiries from clients, vendors and members of public
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance

After 9 months I was promoted to Office Assistant manager.

• Directly managed and coordinated multiple projects funded by the European Commission (Erasmus program, Horizon 2020 program, Interreg Adrion program), which involved:
• Analysing documents for correct distribution and archiving
• Drafting transnational European projects and initiatives
• Managing budgets diligently, controlled unnecessary expenditure on projects
• Supporting the CEO in daily operational activities
• Updating documents and information necessary for the company and its partners (national and international)