Summary
Overview
Work history
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
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Nicholas Felix Moran

Perth,Perth and Kinross

Summary

Dedicated and results-oriented professional with diverse experience in customer service, retail, camp counselling, and Architectural Engineering. Seeking a challenging role that leverages my skills in communication, customer focus and satisfaction, teamwork, and problem-solving to contribute effectively to your organization's success.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Cafe Assistant

Nae Limits Cafe
Pitlochry, Perth and Kinross
05.2019 - 07.2019
  • Balanced needs of multiple customers simultaneously, reducing average waiting times.
  • Maintained positive environments for customers and staff with enthusiastic can-do attitude.
  • Kept dining and service areas spotlessly clean for continued customer satisfaction.
  • Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.

Customer Assistant

B&Q
Edinburgh, Edinburgh
04.2021 - 03.2022
  • Assisted trade professionals with product knowledge and solutions
  • Addressed technical queries and recommended suitable products
  • Managed high-volume customer interactions, conveying information effectively
  • Strengthened problem-solving and communication skills in a retail environment
  • Managed customer complaints with prompt, mutually beneficial resolutions.

Customer Assistant

Scotmid Co-Operative
Edinburgh, Edinburgh
04.2022 - 03.2023
  • Provided exceptional customer service and assisted with inquiries
  • Managed transactions and resolved customer concerns
  • Maintained store environment and ensured efficient shopping experience
  • Developed communication, teamwork, and customer-focused skills in a fast-paced setting
  • Provided fast checkout service with high levels of customer care and transaction speed.

Camp Mountain Biking Specialist and Art Specialist

Mah-Kee-Nac
LENOX, MASSACHUSETTS
06.2023 - 08.2023
  • Taught mountain biking fundamentals, ensuring safety and skill development
  • Conducted art sessions to inspire creativity and self-expression
  • Mentored 6 to 8 campers, fostering interpersonal skills and adaptability
  • Facilitated group discussions, organized activities, and ensured camper safety
  • Gained insights into program coordination, time management, and fostering a positive environment

Education

Bachelor of Engineering - Architectural Engineering

Heriot-Watt University
Edinburgh
09.2019 - 05.2023

Skills

  • Excellent communication and interpersonal skills
  • Customer-focused approach with a commitment to satisfaction
  • Strong teamwork and collaboration abilities
  • Effective time management and multitasking
  • Problem-solving and adaptability in fast-paced environments
  • CAD software proficiency
  • Design principles
  • Revit Technician

Accomplishments

  • Having embarked on this educational journey in September 2019
  • My time at Heriot-Wattequipped me with a comprehensive understanding of the principles that bridge architecture andengineering, enabling me to create innovative and functional designs while considering structuralintegrity, sustainability, and aesthetic appeal
  • Through coursework and hands-on projects, I gainedproficiency in areas such as building systems, construction techniques, and design software, all ofwhich have prepared me for a fulfilling career in the intersection of architecture and engineering.

Additional Information

  • References:

Dale Strang Job title: Director, Nae Limits Cafe and Outdoor Activities Location: Unit 1, Ballinluig, Pitlochry, PH9 0LG Number: 07841 599673

Patricia Morris Job Title: Head of Trade Point Edinburgh Newcraighall Location: off New Craighall Road, Newcraighall Dr, Park, Newcraighall, Retail EH15 3HS Email: patricia.morris@uk.b-and-q.com

William Hallet Job Title: Store Manager of Saughtonhall Scot Mid Cooperative Location: 140-144 Saughtonhall Dr, Edinburgh EH12 5TT Number: 07739 378487

Emily Sussman Job Title: Assistant Director of Camp Mah-Kee-Nac Location: 6 Hawthorne Rd, Lenox, MA 01240, United States Number: +1 (310) 413-2007

Languages

English
Fluent

Timeline

Camp Mountain Biking Specialist and Art Specialist

Mah-Kee-Nac
06.2023 - 08.2023

Customer Assistant

Scotmid Co-Operative
04.2022 - 03.2023

Customer Assistant

B&Q
04.2021 - 03.2022

Bachelor of Engineering - Architectural Engineering

Heriot-Watt University
09.2019 - 05.2023

Cafe Assistant

Nae Limits Cafe
05.2019 - 07.2019

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Nicholas Felix Moran