Nicholas White
Maidenhead,United Kingdom
Summary
Building on a varied career providing IT support to enterprise-size organisations,
I've spent the last 15 years in the superyacht industry delivering top-level AV/IT support.
With experience in direct hands-on support and in leading a successful team of subject matter experts.
Extensive skills in a number of areas of IT including, Application and Desktop support. Server and storage infrastructure, (physical and virtual). Networking, Wi-Fi and Radio analysis and support. Azure/O365 infrastructure, deployment and support.
Experience with Satellite, Cellular and LEO traffic management. Firewall support and traffic shaping.
AV Control software support and deployment. Audio and Video data routing, media-provision and management. Telephony, VOIP, PBX network management, deployment and support.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Senior Client Support Technician
Triton Technical
Windsor, Berkshire
04.2024 - 09.2025
- Troubleshooting and support of audio visual, control and automation, telecommunications, satellite and IT systems.
- Performing scheduled server maintenance tasks
- Assisting with software implementation and systems configuration
- Mentoring junior technicians, sharing knowledge and best practices to improve team performance.
- Collaborating with cross-functional teams to address client needs and implement effective solutions.
Client support manager
Triton Technical
Windsor
07.2022 - 04.2024
- Leading IT support team in resolving technical issues to ensure seamless operations.
- Developing and implementing training programmes for staff to enhance technical skills.
- Coordinating system upgrades and software installations to improve user experience.
- Streamlining helpdesk processes to increase efficiency and reduce response times.
- Analysing support metrics to identify trends and implement proactive solutions.
- Mentoring junior support staff to foster professional development and teamwork.
- Facilitating inter-departmental communication, improving overall organisational effectiveness.
Client Support Supervisor
Triton Technical
Windsor
07.2018 - 07.2023
- Troubleshooting and support of audio visual, control and automation, telecommunications, satellite
- Supervised client support team to enhance service delivery and operational efficiency.
- Developed performance metrics to evaluate team effectiveness and identify areas for improvement.
Client Support Technician
Triton Technical
Windsor
01.2012 - 07.2018
- Ticket-flow management and escalation per defined procedures
- Assisting clients with software and hardware issues
- Performing scheduled server maintenance tasks
- Assisting with software implementation and systems configuration
- Providing issue resolution for desktop, server, data, telecommunications, satellite, and A/V systems
- Testing and performing system upgrades to maintain maximum system reliability
- Writing and maintaining documentation including technical reports, site information spreadsheets, user guides, etc.
Support Analyst
Spring
Basingstoke, Hampshire
05.2008 - 10.2010
- Provided technical support to users, resolving issues in a timely manner.
- Collaborated with cross-functional teams to analyse system performance and implement improvements.
- Developed and maintained comprehensive documentation for troubleshooting procedures and user guides.
- Led training sessions for new staff to enhance understanding of system functionalities and best practices.
Support Analyst
Spring
Slough , West Berkshire
05.2005 - 05.2008
- Provided technical support and guidance to users, ensuring efficient resolution of issues.
- Collaborated with cross-functional teams to analyse system performance and recommend improvements.
- Documented user requirements and created comprehensive support documentation for future reference.
- Developed training materials and conducted sessions to enhance user understanding of systems and processes.
IT service desk analyst
Pink Roccade
Reading, West Berkshire
04.2002 - 04.2005
- Diagnosed and resolved technical issues for end-users across multiple platforms.
- Provided exceptional customer support via phone, email, and live chat channels.
- Documented and tracked incidents using ticketing systems to ensure timely resolutions.
- Collaborated with cross-functional teams to enhance service delivery and user experience.
Education
I.T And Business Studies
Altwood C of E School
Maidenhead06.1996
Skills
- Detailed support knowledge of Windows and Mac OS X clients in an Active Directory environment
- DHCP, switches, routers, firewalls, NAT,
wireless protocols, TCP/IP, audio and video over IP protocols - Crestron control systems
- Physical and Virtual hosting environments and supporting infrastructure
- Ticketing/Client Issue Management - Software, Procedures, documentation, escalation
- DAS/SAN/NAS Storage – MSA, NetApp, Synology
- Firewalls - Cisco, Kerio, FortiGate, Palo Alto
- Wireless Networking – Cisco, Ruckus
- ITIL framework knowledge
Certification
Ruckus/Commscope accreditation
Microsoft OS/Server MCSA
Seatel VSAT/TVRO
Crestron Intermediate
ITIL Foundation
Full UK Driver's license
Personality traits
- Proactive work ethic and drive
- Ability to prioritize tasks and client issues in accordance with defined standards and protocols
- Commitment to learning and willingness to teach others
- Strong listening skills with proven leadership and organizational skills
- Resourceful, with an inherent tenacity for problem solving
- Efficient multi-tasking skills
Timeline
Senior Client Support Technician
Triton Technical
04.2024 - 09.2025
Client support manager
Triton Technical
07.2022 - 04.2024
Client Support Supervisor
Triton Technical
07.2018 - 07.2023
Client Support Technician
Triton Technical
01.2012 - 07.2018
Support Analyst
Spring
05.2008 - 10.2010
Support Analyst
Spring
05.2005 - 05.2008
IT service desk analyst
Pink Roccade
04.2002 - 04.2005
I.T And Business Studies
Altwood C of E School
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