Nicholas Wade

Assisted clients with workers compensation and disability claims.
Communicated with employers to identify job requirements of pre-injury roles and explore options for light-duty or modified employment.
Reviewed incoming provider reports to analyze treatment results and medical statuses.

Chosen to handle the whole foods account, which only 5% of employees we chosen for due excellent communication skills and documentation skills.

Oversaw daily operations of COVID case management programme to ensure compliance with changing guidelines.
Enhanced guidelines to meet evolving regulations effectively.
Directed processes for leaves of absence intake and return to work to support staff wellbeing.
Spearheaded development of an employee wellness programme focused on mental health awareness.
Engaged key speakers to provide education on stress management and responsible drinking to staff.
Implemented a centralized onboarding process for new hires, facilitating virtual integration through Zoom.
Optimized employee onboarding by allowing completion of outstanding requirements at preferred locations. 100 % customer satisfaction.

Assist in managing daily operations of three employee health services clinics through staffing oversight.
Coordinate annual influenza, COVID Vaccine and fit testing programmes for 11,000 employees and volunteers.
Support efficiencies in the animal handling programme by ensuring appropriate surveys and analysis of employee health services and staff.

• Handled daily operations and functions of three Employee Health Services clinics, including, staffing supervision.
• Marshalled 7,000 employees and volunteers for annual influenza and fit testing programs.
• Increased employee satisfaction and compliance from 76 % to 100 % by implementing lab testing for annual TB skin test requirements.
• Slashed workers compensation claims by 30 % over a two-year time period, by working with safe patient handling team to identify areas with Departments with high musculoskeletal injuries and offering injured workers retraining.
• Diminished workers compensation costs by 20 % in the first year, and 10 % in the second year, by organizing quarterly meetings to discuss new claims, and any claim over $50K.
• Collaborated with team to build an incentivized, high performance network based on cost, quality and efficiency based on the care delivery.