Nicholas Urubusi
LONDON,BROMLEY
Summary
Good team player and reliable individual with excellent administrative skills ,experience in customer care and collaborating/ leading a team. Great organization skill ,Adaptable and with keen attention to detail, I am a self-starter able to work effectively under pressure and fast pace.
with a master degree in project planning and management. I have a strong background / understanding of project planning, budget management, and resource allocation. I have successfully managed cross-functional teams and stakeholders to deliver projects on time and within budget. I posses great communication and problem-solving skills which has enabled me to handle complex project challenges and drive successful outcomes. a strong working knowledge of mental health issues and a background in healthcare and social care, I am now looking to meet career growth with a passion for service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Administrator
CENTA.CO LIMITED
Chatham, Kent
05.2023 - Current
- Prepared presentations for customers detailing project scope, progress and results.
- increase in client base by 23% introduction of friendly and homely frointiers
- Consulted with clients to better understand their needs, goals requirements and determine best course of action.
- Evaluated project risks and problems and provided recommendations for mitigation.
- Maintained project-level risk and issue logs, monitoring, controlling and escalating items to team for resolution.
- Drew up project management calendar detailing timelines for fulfilling different project goals.
- Created and maintained comprehensive project documentation plans and reports for progress tracking and to inform strategic decision-making.
- Used online management tools to monitor goals for streamlined management of projects.
Support Worker
CENTA.CO LTD
Chatham, Kent
01.2023 - 05.2023
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Assisted clients in taking ownership of financial responsibility and management of personal care.
- Maintained excellent team relationships by helping colleagues with complex customer issues, computer malfunctions and questions.
- Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
Senior support worker
BITHOMS SUPPORT LIMITED
Gillingham, Kent
06.2021 - 12.2022
- Maintained safe, secure environments for service users, providing protection from possible harm or risk
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users
- Communicated updated changes to safeguarding standards and legislation with wider team for continued compliance
- Resourceful administrative professional with strong experience in office management, customer service and database management
- Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records
- Organizing meetings, scheduling appointments and overseeing catering during company events
- Supervising administrative staff, designing office workflow, assessing staff and providing feedback to improve internal performance
- Performing data entry roles, including updating records and
Carer / Support worker
ZIPPYCARE
Huddersfield
05.2021 - 06.2022
- Used excellent communication and interpersonal skills to engage and interact with individuals in need
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene
- Built strong patient relationships through compassionate care and friendly rapport building
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
Line Manager
UNIQUE DRILL LIMITED
Lagos
06.2017 - 12.2021
- Offered detailed advice on product and service benefits
- De-escalated objections and disputes professionally to maintain customer satisfaction
- Recorded and processed customer data accurately
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes
- Responded to customer queries and provided excellent customer service
- Performed cashier duties, including balancing and end-of-day banking.
Customer service officer
Sterling Bank Plc
Lagos
03.2013 - 05.2017
- Credit Risk Management
- Offered detailed advice on product and service benefits
- De-escalated objections and disputes professionally to maintain customer satisfaction
- Recorded and processed over 50 customers data accurately per day
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes
- Loan monitoring and reporting
- Credit risk management , CRM
- Issue resolution with attention to details and strong adherence to companies policies
- Time management
- Customer centricity
Education
Bachelor of Science - Chemical Engineering
University of Benin Edo
Master of Science - Project Planning and Management
University of Bradford
Skills
- Excellent communication skills
- Planning , Coordinating, Organisational skills
- Leadership Skills & Team work
- Customer Service Delivery
- Listening skills, Negotiation skills/ budgeting
- Flexibility
- Microsoft tool proficiency
- CRM
Certification
- MSc PROJECT PLANNING AND MANAGING (University of Bradford)
- FIRST AID IN WORK PLACE COURSES (St Johns Ambulance)
- AUTISM AWARENESS COURSES (Tidal)
- SAFEGUARDING INDIVIDUALS COURSE ( Tidal)
- FIRE AND SAFETY COURSES (St Johns Ambulance)
- DIMENTIA AWARENESS COURSE
- DIMENTIA TIERS COURSE
- HEALTH AND SAFETY COURSES St Johns Ambulance
- EPILEPSY TRAINING COURSES
- MENTAL HEALTH ACT/ CARE ACT (KSCMP)
- DOMESTIC ABUSE BASIC (KSCMP}
- DATA POTECTION AND UK GDPR (KSCMP}
- EQUITY, DIVERSITY, INCLUSION AND BELONGING (KSCMP}
- PRINCIPLE OF PROJECT AND PROGRAMME (KSCMP}
- CRM 9KSCMP0
Custom
- Microsoft Office skills/ outlook/ mastering excel/power point
References
References available upon request.
Timeline
Project Administrator
CENTA.CO LIMITED
05.2023 - Current
Support Worker
CENTA.CO LTD
01.2023 - 05.2023
Senior support worker
BITHOMS SUPPORT LIMITED
06.2021 - 12.2022
Carer / Support worker
ZIPPYCARE
05.2021 - 06.2022
Line Manager
UNIQUE DRILL LIMITED
06.2017 - 12.2021
Customer service officer
Sterling Bank Plc
03.2013 - 05.2017
Bachelor of Science - Chemical Engineering
University of Benin Edo
Master of Science - Project Planning and Management
University of Bradford
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