Led a client onboarding team within corporate and private banking, achieving 20% rise in clients onboarded over 6 months through process enhancements and focussed stakeholder engagement.
Achieved >90% first-time pass rate across the onboarding quality checking team, despite substantial system modifications through targeted development plans.
Designed and implemented 2 innovative weekly reporting structures using Planner and JIRA, enabling tracking of essential activities within the Business & Commercial Banking risk division, improving transparency and operational productivity.
Compiled weekly executive summaries for our Business & Commercial Banking CEO, emphasising strategic initiatives, client engagement updates, and operational priorities within the Chief Controls Office.
Wealth & Personal Banking Intern
HSBC
London
06.2023 - 08.2023
Developed new propositions as a team of 4 with the aim of capturing an increased market share above 10% for international customers.
Presented a powerful presentation to senior stakeholders on the propositions and 3 key areas to research further.
Built and maintained effective key stakeholder relationships across 4 different HSBC divisions.
Researched and analysed macroeconomic and industry trends to identify potential risks and opportunities across the next 5 years.
Delivered an impactful presentation to senior stakeholders with solutions aiming to close the gender pay gap within HSBC.
World Class Programme Athlete
Aquatics GB
Newcastle upon Tyne
08.2017 - 08.2021
Self-reflected each season to establish challenging technical and process-orientated goals.
Analysed previous performances with 5 different support networks to identify and improve key weaknesses.
Took accountability for each performance and training session to deliver season-best results on the world stage.
Delivered high-performance results in a range of high-pressure situations improving on targets with each competition.
Education
Bachelor of Arts - Accounting and Finance
University of Stirling
Stirling
09.2020 - 06.2024
Skills
Financial modelling and analysis
Decision making
Time management
Complex problem solving
Stakeholder management
Self-assessment
Client relationship management
Collaboration
Accomplishments
Double European Gold Medallist
Leadoff in the Men's and Mixed 4x100 medley relay in Glasgow. Played a pivotal role through leading off the race in a high-pressure environment by delivering a17-year-old British Record.
British Senior Champion
Men's 50m Backstroke Champion. Performed in a high-pressure environment after identifying key areas for improvements between performances.
Manager, Deloitte USI at Banking and IM - Lloyds Banking Group and Index VenturesManager, Deloitte USI at Banking and IM - Lloyds Banking Group and Index Ventures
IT Project Manager at American Express, Lloyds Banking Group, Royal London GroupIT Project Manager at American Express, Lloyds Banking Group, Royal London Group