NICHOLAS ODEY
London,Newham
Summary
Dynamic and adaptable professional with a strong foundation in customer service and hospitality. Demonstrates excellent organisational and communication skills, complemented by proficiency in Microsoft Office. Skilled in payment processing, till and cash handling, and bar operations including cocktail, beer, and spirits service. Proven ability to manage bar opening and closing procedures, supervise staff, and maintain stock control. Committed to delivering exceptional service with a positive attitude while efficiently handling reservations and alcohol order processing.
Overview
3
3
years of professional experience
Work history
Sales Assistant
Family Book Shop
- Maintaining a well-arranged bookshop
- Greet customers
- Operate cash register
- Dealing with customers enquiries
- VOLUNTEERED AS A SALES ASSISTANT IN A FAMILY BOOK SHOP
Bar Supervisor/Bartender
04.2025
- Delivered fast, high-quality service in a high-volume bar environment while maintaining excellent customer experience.
- Supervised bar staff during shifts, supporting service flow, breaks, and team coordination.
- Opened and closed the bar, including cash handling, till reconciliation, and end-of-day reports.
- Trained and supported new starters on cocktails, service standards, POS systems, and health & safety.
- Managed stock control, including ordering, deliveries, stock rotation, and wastage reduction.
- Ensured compliance with licensing laws, age-verification policies, and responsible alcohol service.
- Maintained cleanliness and organisation across bar, cellar, and storage areas.
- Resolved customer issues calmly and professionally to maintain venue reputation.
- Worked closely with management to improve efficiency, sales performance, and team morale.
Bartender
MEATLiquor
Oxford Circus London
11.2023 - 02.2026
- Opened, poured and served alcoholic and non-alcoholic beverages
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained bar stocks, replenishing daily as necessary.
- Stock counts, input, outputs and management.
Constellation Waiting Staff
Splendid
London
04.2024 - 06.2025
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Kept tables clear of used crockery, glassware and cutlery.
- Opened, poured and served alcoholic and non-alcoholic beverages.
Bar Staff Member
Splendid agency
London
04.2023 - 04.2025
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Welcomed guests with friendly conversation and fun atmosphere.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Served guests spirits, lagers and stouts at bar.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Refused drinks service to guests without appropriate proof of age.
Bar staff member
Marceline
Canary Wharf, Tower Hamlets
01.2024 - 06.2024
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Ensured customer satisfaction by providing excellent service.
- Liaised with kitchen staff for seamless service delivery.
- Managed bar inventory for efficient operation.
- Helped organise special events at the bar.
- Served customers to foster a friendly atmosphere.
- Restocked bar efficiently during busy periods.
- Maintained professional knowledge about various drink recipes and offerings.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Made cocktails for customer enjoyment.
- Prepared beverages, ensuring consistent quality.
Education
Level 1 qualification - Computing digital media: IT
College of Haringey
Tottenham, EnglandDiploma of Higher Education - computer
The College of Haringey, Enfield and North East London
London 09/2024 - 06/2025
Skills
- Adaptability
- Good interpersonal skills
- Organizational skills
- Communication skills
- Basic Microsoft office knowledge
- Hospitality
- Payment Processing
- Customer Service
- Till and cash handling
- Cocktail, beer & spirits service
- Beer, wine and cocktail service
- Changing beer kegs
- Positive attitude
- Preparing garnishes
- Communication
- Alcohol order processing
- Bar cleaning and maintenance
- Punctual
- Bar opening & closing procedures
- Staff supervision & training
- Stock control & deliveries
- Reservation system use
- Knowledge of drink recipes
PERSONAL INTEREST
Football, Movies, Podcasts, Interacting, Reading, Interacting, Leading, Planning
CUSTOMER SERVICE
- Serving during occasions
- Welcoming guest
- Resolving customer complaints
- Responding to phone calls
ICT System Support Level 2
- College of Haringey Enfield northeast London
- Current Expected completion: July/2025
- Units Studied:
- Principles of ICT System and Data Security: Understanding security measures, protocols, and practices for protecting systems and data.
- Networking Principles: Learning the fundamentals of networking, including configuration and troubleshooting of network devices and protocols.
- Web Fundamentals: Introduction to web technologies and development, focusing on HTML, CSS, and basic web design principles.
Timeline
Bar Supervisor/Bartender
04.2025
Constellation Waiting Staff
Splendid
04.2024 - 06.2025
Bar staff member
Marceline
01.2024 - 06.2024
Bartender
MEATLiquor
11.2023 - 02.2026
Bar Staff Member
Splendid agency
04.2023 - 04.2025
Sales Assistant
Family Book Shop
Level 1 qualification - Computing digital media: IT
College of Haringey
Diploma of Higher Education - computer
The College of Haringey, Enfield and North East London
09/2024 - 06/2025